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Computer freezes up


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#1 egchen

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Posted 28 December 2010 - 03:07 PM

I have a hp pavilion a6567cPc with intel core2 quad Q6600, computer with Windows Vista 64 home premium pre-installed. It was working relatively well until a few weeks ago when it began to crash quite often, I would get a blue screen all of the sudden. I checked for viruses and malware with norton internet security and malawarebytes, but didn't find anything. Eventually it was happening so often that I backed up my essential documents to an external harddrive and reinstalled the operating system via in preinstalled reinstall programs on a separate part of the harddrive that came with the computer(there were no disks). I updated everything and started installing all of my programs including norton internet security suite, when I began having issues with the computer freezing up. The mouse would just freeze and no matter what button i pressed(cont,alt,del) or mouse i moved, nothing would happen. The only way to get out of it would be to hold the power button down until it shut down and then restart. I tried changing the mouse arrow to a yellow one as I read there were some issues with the white one. Also I tried changing the harddisk turnoff to "never" and that seemed to work for a while so i switched back to 45min. At first it seemed that the mouse and computer would just freeze after sitting around without any activity on it, but now it's been freezing up when I am actively working on things and using the mouse. In the beginning just pressing the power button down and restarting would make things back to normal but lately there have been issues with the restart as well. Please help.

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#2 cryptodan

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Posted 28 December 2010 - 03:53 PM

When was the last time you dusted out your computer with a can of air?

Also please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 egchen

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Posted 28 December 2010 - 07:34 PM

Here is a snapshot using that program:
http://speccy.piriform.com/results/FDminJoADFaD3M9W81kok3Y

I haven't cleaned out the computer with any air. I've sprayed air onto the keyboard but not the tower. Where do I spray the air in order to clean the tower? One of the vents?

#4 egchen

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Posted 28 December 2010 - 07:36 PM

Ive noticed that after i switched the power setting for the harddrive turnoff to never, the computer hasn't frozen.

#5 cryptodan

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Posted 29 December 2010 - 06:10 AM

On a desktop you remove one of the side panels and blow air into the powersupply and the heatsink and fans. If you take a picture of your computer with the side panel off i can save the picture edit it and reupload with where you need to blow the air.

#6 egchen

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Posted 29 December 2010 - 06:59 PM

Well, I took a picture of the inside of my computer and sprayed all the areas with air. My computer crashed 1 time with the blue screen and it has frozen several times even though I had the turn off harddrive set to never. I changed the power option to maximum performance this morning and so far it hasn't frozen yet but it wasn't used much today.

Attached Files



#7 cryptodan

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Posted 29 December 2010 - 07:27 PM

Try using it a bit more and see if it crashes.

#8 egchen

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Posted 03 January 2011 - 12:27 PM

Still having problems with mouse freezing up and at other times blue screening. I did switch the power system back to "balanced" if that has anything to do with it.

#9 cryptodan

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Posted 03 January 2011 - 02:06 PM

We need to know more about your BSODs...

Download BlueScreenView (in Zip file)

No installation required.

Unzip downloaded file and double click on BlueScreenView.exe file to run the program and When scanning is done, go to Edit > Select All.

Then go to File > Save Selected Items, and save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Compliments of Broni

#10 egchen

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Posted 03 January 2011 - 11:19 PM

Here are the results of bluescreenview:
=================================================
Dump File : Mini010311-02.dmp
Crash Time : 1/3/2011 8:12:51 AM
Bug Check String : DRIVER_PORTION_MUST_BE_NONPAGED
Bug Check Code : 0x000000d3
Parameter 1 : fffff960`002aa16c
Parameter 2 : 00000000`0000000c
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`022e6b7e
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+29a16c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini010311-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 272,432
==================================================

==================================================
Dump File : Mini010311-01.dmp
Crash Time : 1/3/2011 7:12:51 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`022b5842
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : TDI.SYS
Caused By Address : TDI.SYS+4aca101
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini010311-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 266,304
==================================================

==================================================
Dump File : Mini010211-01.dmp
Crash Time : 1/2/2011 8:52:29 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`0227160c
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+58110
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini010211-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 272,432
==================================================

==================================================
Dump File : Mini122010-01.dmp
Crash Time : 12/20/2010 10:22:10 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`01bf8b68
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffffa60`011ab60b
Caused By Driver :
Caused By Address : +174680
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\Mini122010-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6001
Dump File Size : 262,144
==================================================

#11 cryptodan

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Posted 03 January 2011 - 11:56 PM

How to Test your RAM



Guide Overview

The purpose of this guide is to teach you how to check whether your system's RAM (Ramdom Access Memory) is working properly. Bad RAM can lead to a whole host of problems, often which do not appear to have a single cause -- appearing as systemwide glitches, blue screens, and other system trouble. MemTest86+ provides a very good detection mechanism for failed RAM, and is about as good a test you get short of actually replacing the module itself.

Tools Needed
Please perform these steps from a separate, working, machine.Perform these steps on the problem machine.
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you've done it correctly, MemTest86+ will start to run automaticly, as shown below:
    Posted Image
  • If you want to be reasonably your RAM is OK, then allow MemTest to run until you see this message:
    Posted Image

    On the other hand, if you want to be completely sure your RAM is OK, allow MemTest to run overnight. Memtest will run forever until power is pulled on the machine.
  • Check the MemTest screen for any reported errors. Errors will appear as RED warnings at the bottom of the screen, similar to the following screenshot:
    Posted Image
  • Hard-Reset the machine, removing the MemTest disk in the process.
If you didn't get an error screen, Congratulations! :)

Compliments of Billy O'Neal.

#12 egchen

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Posted 05 January 2011 - 09:21 AM

I completed the memtest as above and found no errors after 10 hours.

#13 Hert

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Posted 05 January 2011 - 11:59 AM

Hard drive in your order? And the protests of the power supply. Check to see if the motherboard heats up ....

#14 egchen

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Posted 05 January 2011 - 12:10 PM

I don't know what you mean about the harddrive. I don't know how to tell motherboard heating up.

#15 Hert

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Posted 05 January 2011 - 01:35 PM

Hard disk can be checked by Victoria or Skandisk for bad sectors. Check the chipset of the motherboard (as far as it is hot, if not keep your finger on the chipset - this is bad). And the power supply, you can see voltages in the BIOS, but the sensors often lie, at best specialists in the service of power supplies to verify
Also have a program such as Everest, it gives the whole of the Old configurations, temperatures and SMART status of hard disk




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