Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Have I done enough?


  • Please log in to reply
3 replies to this topic

#1 cassieamber

cassieamber

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:41 PM

Posted 28 December 2010 - 06:34 AM

Im running Windows 7 on a fairly new laptop and use firefox browser and Avast antivirus.

I picked up spyware protection a few nights ago, Numerous pop ups, a scanner window showing numerous serious infections and prompting to download and pay for the full version to clean them. Firefox wouldnt open, neither would task manager

I managed to get IE working, tried running a trend micro housecall scan, that was blocked. Did get Malwarebytes downloaded but could only install and run it in basic safemode, couldnt get the networking option to run. Malwarebytes found and removed.....

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Spyware Protection (Rogue.SecurityCentral) -> Value: Spyware Protection -> Quarantined and deleted successfully.

Rebooted laptop normally, updated Malwarebytes, scan clean. Tried Spyware doctor which said there were still some minor infections (cant remember what) but didnt remove them (have since uninstalled spywaredoctor) then downloaded SUPERantispyware, all that picked up were some tracking cookies which were removed.

Have I done enough to make sure my system is clean again or is there something else I need to do? I use my computer to shop/bank online.

Any advice would be much appreciated.

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:41 AM

Posted 29 December 2010 - 10:06 AM

Please post the complete results of your MBAM scan for review.

To retrieve the Malwarebytes Anti-Malware scan log information, launch MBAM.
  • Click the Logs Tab at the top.
  • The log will be named by the date of scan in the following format: mbam-log-date(time).txt
    -- If you have previously used MBAM, there may be several logs showing in the list.
  • Click on the log name to highlight it.
  • Go to the bottom and click on Open.
  • The log should automatically open in notepad as a text file.
  • Go to Edit and choose Select all.
  • Go back to Edit and choose Copy or right-click on the highlighted text and choose Copy from there.
  • Come back to this thread, click Add Reply, then right-click and choose Paste.
  • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
Logs are saved to the following locations:
-- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd
-- Vista, Windows 7, 2008: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-yyyy-mm-dd



Please download Norman Malware Cleaner and save to your desktop.
alternate download link
If you previously used Norman, delete that version and download it again as the tool is frequently updated!
  • Be sure to read all the information Norman provides on that same page.
  • Double-click on Norman_Malware_Cleaner.exe to start. Vista/Windows 7 users right-click and select Run As Administrator.
    The tool is very slow to load as it uses a special driver. This is normal so please be patient.
  • Read the End User License Agreement and click the Accept button to open the scanning window.
  • Click Start Scan to begin.
  • In some cases Norman Malware Cleaner may require that you restart the computer to completely remove an infection. If prompted, reboot to ensure that all infections are removed.
  • After the scan has finished, a log file a log file named NFix_date_time (i.e. NFix_2009-06-22_07-08-56.log) will be created on your desktop with the results.
  • Copy and paste the contents of that file in your next reply.
-- Note: If you need to scan a usb flash drives or other removable drives not listed, use the Add button to browse to the drives location, click on the drive to highlight and choose Ok.


Try doing an online scan to see if it finds anything else that the other scans may have missed.

Please perform a scan with Eset Online Anti-virus Scanner.
  • This scan requires Internet Explorer to work. If using a different browser, you will be given the option to download and use the ESET Smart Installer.
  • Vista/Windows 7 users need to run Internet Explorer as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

IMPORTANT NOTE: Anytime you encounter a malware infection on your computer, especially if that computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and any online activities which require a username and password. You should consider them to be compromised and change passwords from a clean computer as a precaution in case an attacker was able to steal your information when the computer was infected. Banking and credit card institutions should be notified immediately of the possible security breach. Failure to notify your financial institution and local law enforcement can result in refusal to reimburse funds lost due to fraud or similar criminal activity.

If using a router, you also need to reset it with a strong logon/password before connecting again. Consult these links to find out the default username and password for your router, and write down that information so it is available when doing the reset:These are general instructions for how to reset a router,:
  • Unplug or turn off your DSL/cable modem.
  • Locate the router's reset button.
  • Press, and hold, the Reset button down for 30 seconds.
  • Wait for the Power, WLAN and Internet light to turn on (On the router).
  • Plug in or turn on your modem (if it is separate from the router).
  • Open your web browser to see if you have an Internet connection.
  • If you don't have an Internet connection you may need to restart your computer.
For more specific information on your particular model, check the owner's manual. If you do not have a manual, look for one on the vendor's web site which you can download and keep for future reference.

Edited by quietman7, 29 December 2010 - 10:09 AM.

.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 cassieamber

cassieamber
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:41 PM

Posted 30 December 2010 - 05:38 PM

Hi there, thanks for the help and sorry for the delay in replying. I have had a bit of an issue with ESET scanner. I had trouble getting it to download on both firefox and IE. When I sorted it eventually and ran the scan it didnt produce a logfile and when I closed the application I got a pop up saying the program might not have installed properly. It didnt find anything in the scan that I ran but that might not be any good if its not working properly to begin with. (I did disable avast before scanning) Would you like me to remove ESET and try again? The norman scan didnt take as long to run as it said, twice the laptop went into hibernate without me realising, Hope this hasnt effected the results.

Here are the logs you asked for.

Malwarebytes first scan, not updated and run in safemode.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5363

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

27/12/2010 00:51:25
mbam-log-2010-12-27 (00-51-25).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 196284
Time elapsed: 11 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Spyware Protection (Rogue.SecurityCentral) -> Value: Spyware Protection -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Cassie\AppData\Roaming\defender.exe (Rogue.SecurityCentral) -> Quarantined and deleted successfully.

Malwarebytes second scan, after update and in normal mode

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5400

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

27/12/2010 01:00:17
mbam-log-2010-12-27 (01-00-17).txt

Scan type: Quick scan
Objects scanned: 133471
Time elapsed: 5 minute(s), 10 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Norman Malware Cleaner

Norman Malware Cleaner
Version 1.8.3
Copyright 1990 - 2010, Norman ASA. Built 2010/12/29 00:14:01

Norman Scanner Engine Version: 6.06.12
Nvcbin.def Version: 6.06.00, Date: 2010/12/29 00:14:01, Variants: 8535832

Scan started: 2010/12/29 16:32:19

Running pre-scan cleanup routine:
Operating System: Microsoft Windows 7 6.1.7600
Logged on user: Cassie-PC\Cassie


Scanning kernel...

Kernel scan complete


Scanning bootsectors...

Number of sectors found: 1
Number of sectors scanned: 1
Number of sectors not scanned: 0
Number of infections found: 0
Number of infections removed: 0
Total scanning time: 0s 16ms


Scanning running processes and process memory...

Number of processes/threads found: 5792
Number of processes/threads scanned: 5792
Number of processes/threads not scanned: 0
Number of infected processes/threads terminated: 0
Total scanning time: 5m 31s


Scanning file system...

Scanning: prescan

Scanning: C:\*.*

C:\System Volume Information\{04c74dfb-fa0f-11df-8981-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{04c74e15-fa0f-11df-8981-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{091084f7-10fb-11e0-b5dc-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{0a453490-e1d4-11df-8a44-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{432e7a58-e860-11df-b57c-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{432e7aa9-e860-11df-b57c-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{446ffcf8-db62-11df-992f-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{480aa097-e0d5-11df-8fe6-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{776fdb73-e334-11df-8a4e-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{864cf7e5-02c3-11e0-89e5-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{958f85d8-dde0-11df-b508-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{9e5cca95-1222-11e0-8ed5-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{a8cb9adf-e855-11df-8e1f-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{b180c4f8-e7e7-11df-992c-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{b180c530-e7e7-11df-992c-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{b180c53e-e7e7-11df-992c-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{e0d27b4e-e859-11df-90b1-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{e0d27b7a-e859-11df-90b1-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

C:\System Volume Information\{ed50ab59-e682-11df-b56e-001f16225817}{3808876b-c176-4e48-b7ae-04046e6cc752} (Error opening file: Access denied)

Scanning: D:\*.*

Scanning: postscan


Running post-scan cleanup routine:

Number of files found: 193494
Number of archives unpacked: 1601
Number of files scanned: 193454
Number of files not scanned: 40
Number of files skipped due to exclude list: 0
Number of infected files found: 0
Number of infected files repaired/deleted: 0
Number of infections removed: 0
Total scanning time: 17h 40m 3s

#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 51,395 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:09:41 AM

Posted 30 December 2010 - 11:09 PM

How is your computer running now? Are there any more signs of infection, strange audio ads, unwanted pop-ups, security alerts, or browser redirects?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users