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Multiple problems, centered around Virtumonde?

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3 replies to this topic

#1 toddrs93


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Posted 27 December 2010 - 08:57 PM

Computer runs slow from time to time and annoying.

-Constant pop-up ads "AD served by netbits"
-Constant "congratulations you've won" ads
-Error message once a browsing session "Generic Host Process for Win32 Services has encountered a problem and needs to close"
-Malwarebytes and Spybot scans constantly show "security center disabled"
When I go to services.msc to enable this, it shows status as stopped, and when I try to start it, it gives me error 1068 the dependency service or group failed to start, under the dependencies tab there is nothing at all listed
-When I try to go to any windows update site it always says can not find server or the connection was reset while loading the page
-When I try to check the firewall it is also off and it says it can not be started because the associated service is not running
-Spybot also constantly brings up "doubleclick" and "win32auto"
-When I try to start in safe mode, many times it locks up at a black screen and will not proceed
-Malwarebytes also brings up
"trojan.fake.alert registry key HKEY_CURRENT_USER\SOFTWARE\qnpn7rjv93lf"
"trojan.fake.alert registry value HKEY_CURRENT_USER\SOFTWARE\Microsoft\Window..."
-Browsing with firefox and multiple pages open will frequently lock up and close saying "firefox has encountered a problem and needs to close" when it restarts it will not restore the previous tabs

Just trying to get an idea where to go next

Edited by toddrs93, 27 December 2010 - 09:19 PM.

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#2 boopme


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Posted 27 December 2010 - 09:14 PM

Hello, I think we need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#3 toddrs93

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Posted 28 December 2010 - 12:52 AM

think I got all that OK and reposted in the other section,
thank you

#4 Andrew


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Posted 28 December 2010 - 04:28 AM

Reference: http://www.bleepingcomputer.com/forums/topic369752.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

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