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Unable to access Windows Update via menu or using IE 8 browser


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2 replies to this topic

#1 fire926

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Posted 27 December 2010 - 05:41 PM

I have a desktop system with 2.51 Ghz AMD Athlon 7550 Dual Core CPU with 3.25 gb ram, roughly 378gb hard drive. I run Windows XP professional 2002 version Service Pack 3.

I recently was notified by my Malwarebytes software that it had found something named Trojan.FakeAlert in 2 files. it quarantined them without further incident. I have now just realized that I cannot access Windows update either from the windows menu or my browser IE8. I can surf to any other site athough I find my IE sessions are now sometimes not opening when I click to open a new session until I click to open as many as three different times and then a session will open. If I go to www.microsoft.com I can access the updates area but like IE8 it eventually indicates that it cannot display the web page. I have ran my superantispyware and malwarebytes and I also downloaded & ran something called combofix as well which generated a report. I'm not sure if I've posted this in the right forum since the concern exists not only with accessing the update from the windows menu but also from IE8.

HELP

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#2 boopme

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Posted 27 December 2010 - 09:44 PM

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you mentioned earlier.

Let me know if that went well.
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#3 Orange Blossom

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Posted 28 December 2010 - 09:56 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic369920.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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