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WD Elements 2TB drive not recognized


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#1 starnz

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Posted 27 December 2010 - 01:26 PM

Hello,

I have a WD 2TB Elements external hard drive that suddenly stopped working. I use the drive solely for movie storage and have approx 1tb worth of data on the the drive. When I connect it to the computer it is not recognized in My Computer. If I go to disk management, it is also not showing up there. However, it does show up under device manager and shows it as working properly. The drive itself lights up and everything when connected, I can also feel it spin.

After looking this up online, I tried the program testdisk and it is recognized in testdisk as well. But when I use testdisk, I'm not sure how to proceed because it gives me a partition read error and I have not found anything online about how to handle this.

If anyone is familiar with this problem or with using testdisk, any advise would be greatly appreciated. Hopefully I can recover the partition structure and continue using the drive but at the very least I would like to recover the information from the drive and dump it onto another HDD.

Thanks in advance for any help!

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#2 strolln

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Posted 27 December 2010 - 02:02 PM

Inside the case of the external drive there is, most likely, a standard SATA drive. I would try removing the drive from the case and installing it as a 2nd drive in my computer to see if it is recognized and accessible there. This will tell you whether the issue is due to the failure of the case itself or the drive. If the drive works outside of the case then you can install the drive in a new case.
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#3 starnz

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Posted 27 December 2010 - 03:20 PM

Thanks for the response. Since I am in no way a computer tech, there are several questions I would have with this approach. I don't even know how to open the case or connect it to another computer, but I could try this as a last resort. My impression is that the case is fine, but the drive partitions somehow got screwed up. At one point I was able to access the drive in disk management and it showed up as RAW instead of the NTFS. I would like to keep the drive intact but if not I can try other options.

#4 hamluis

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Posted 06 January 2011 - 03:35 PM

Late, but pertinent :), http://www.z-a-recovery.com/art-raw-filesystem.htm AND RAW Volume (Quietman) - http://www.theeldergeek.com/forum/index.php?showtopic=36698

Louis




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