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defragmenter hdd problem


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#1 jansen123

jansen123

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Posted 27 December 2010 - 10:37 AM

Hi,I seem to be having a problem with the complete removal of this virus, I followed your online guide but computer froze when I tried to run malwarebytes,and continues to do so now. Msconfig, regedit crash computer when i try run and safe mode will not work which is making it impossible to remove the whole virus.

I have downloaded avg and many other anti virus softwares but none will run. I was able to run hijackthis, and I think the root killer from the user guide along with deleting some suspect files on hijackthis stopped the defragmenter program running on boot up.

Any suggestions will be more than welcomed as i have hit a wall.

Regards,
Jansen

Edited by jansen123, 27 December 2010 - 11:25 PM.


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#2 Orange Blossom

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Posted 30 December 2010 - 01:18 AM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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