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lsass.exe, csrss.exe, smss.exe


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2 replies to this topic

#1 RunAway

RunAway

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Posted 26 December 2010 - 11:37 PM

I was going down the Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help page and when I opened the 'gmer' file , I got the dreaded BLUE SCREEN OF DEATH screen, with a warning and told me it was doing a physical memory dump. What shoud I do now? Please and THANK YOU!!


DDS (Ver_10-12-12.02) - NTFSx86
Run by Mike at 21:49:51.85 on Sun 12/26/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1025 [GMT -6:00]

AV: AVG Internet Security 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Immunet Protect *Enabled/Updated* {F1220F1F-7E2E-48CD-846D-B98C6F85CD37}
AV: Microsoft Security Essentials *Enabled/Updated* {BCF43643-A118-4432-AEDE-D861FCBCFCDF}
FW: AVG Firewall *Disabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Broadcom\ASFIPMon\AsfIpMon.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
svchost.exe
C:\WINDOWS\system32\FsUsbExService.Exe
C:\Program Files\Immunet Protect\1.0.22\agent.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Immunet Protect\1.0.22\iptray.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\HughesNetTools\1\McciTrayApp_SSR.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Samsung\Samsung New PC Studio\NPSAgent.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\Dell Support\DSAgnt.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMStatus.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWare.exe
C:\Program Files\HughesNetStatusMeter\HughesNetStatusMeter\HughesNetStatusMeter.exe
C:\Program Files\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AVG\AVG10\avgchsvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\ATI Technologies\ATI.ACE\cli.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Mike\Desktop\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com
uStart Page = hxxp://www.yahoo.com/
uWindow Title = VicTeri
uDefault_Page_URL = hxxp://www.otbnet.com
uDefault_Search_URL = hxxp://www.google.com
mDefault_Page_URL = hxxp://www.otbnet.com
mDefault_Search_URL = hxxp://www.google.com
mWindow Title = OTBNET
mSearch Bar = hxxp://www.google.com
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
uURLSearchHooks: Elf 1.12 Toolbar: {38542454-dfb6-44f5-b052-d4e071a3d073} - c:\program files\elf_1.12\tbElf_.dll
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Elf 1.12 Toolbar: {38542454-dfb6-44f5-b052-d4e071a3d073} - c:\program files\elf_1.12\tbElf_.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: Elf 1.12 Toolbar: {38542454-dfb6-44f5-b052-d4e071a3d073} - c:\program files\elf_1.12\tbElf_.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [AutoStartNPSAgent] c:\program files\samsung\samsung new pc studio\NPSAgent.exe
uRun: [DellSupport] "c:\program files\dell support\DSAgnt.exe" /startup
mRun: [Immunet Protect] "c:\program files\immunet protect\1.0.22\iptray.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [HughesNetTools_McciTrayApp] c:\program files\hughesnettools\1\McciTrayApp_SSR.exe
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [ATICustomerCare] "c:\program files\ati\aticustomercare\ATICustomerCare.exe"
mRun: [NPSStartup]
mRun: [ATICCC] "c:\program files\ati technologies\ati.ace\cli.exe" runtime -Delay
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t
dRun: [Jnskdfmf9eldfd] c:\windows\temp\csrssc.exe
StartupFolder: c:\docume~1\mike\startm~1\programs\startup\hughes~1.lnk - c:\program files\hughesnetstatusmeter\hughesnetstatusmeter\HughesNetStatusMeter.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wddmst~1.lnk - c:\program files\western digital\wd smartware\wd drive manager\WDDMStatus.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\wdsmar~1.lnk - c:\program files\western digital\wd smartware\front parlor\WDSmartWare.exe
dPolicies-explorer: NoFolderOptions = 1 (0x1)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} - hxxp://support.dell.com/systemprofiler/SysPro.CAB
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} - hxxp://housecall65.trendmicro.com/housecall/applet/html/native/x86/win32/activex/hcImpl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx1.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6770.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1193198789890
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1193198837062
DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} - hxxps://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {8FA2192F-B95D-40E3-898F-8D7ABB8E00D0} - hxxp://clubgames.pogo.com/online2/pogop/mahjong_escape_ancient_japan/SpinTopGamesLauncher.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\intuit\quickbooks 2009\HelpAsyncPluggableProtocol.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Handler: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - c:\windows\system32\mscoree.dll
Notify: GoToMyPC - c:\program files\citrix\gotomypc\G2WinLogon.dll
AppInit_DLLs: karina.dat
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 sonypvl3;sonypvl3;c:\windows\system32\drivers\sonypvl3.sys [2010-8-28 18110]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 249424]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 299984]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 142832]
R1 sonypvf3;sonypvf3;c:\windows\system32\drivers\sonypvf3.sys [2010-8-28 619390]
R1 sonypvt3;sonypvt3;c:\windows\system32\drivers\sonypvt3.sys [2010-8-28 423454]
R2 ASFIPmon;Broadcom ASF IP Monitor;c:\program files\broadcom\asfipmon\AsfIpMon.exe [2006-3-17 65536]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 FsUsbExService;FsUsbExService;c:\windows\system32\FsUsbExService.Exe [2010-12-2 233472]
R2 ImmunetProtect;ImmunetProtect;c:\program files\immunet protect\1.0.22\agent.exe [2010-1-17 707776]
R2 MSSQL$ACT7;SQL Server (ACT7);c:\program files\microsoft sql server\mssql.1\mssql\binn\sqlservr.exe [2009-5-27 29262680]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-8-17 98304]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 Avgfwdx;Avgfwdx;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
R3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-12-2 36608]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2009-11-28 11520]
S1 sonypvd3;Sony DVD Handycam;c:\windows\system32\drivers\sonypvd3.sys [2010-8-28 64964]
S2 avgfws;AVG Firewall;c:\program files\avg\avg10\avgfws.exe [2010-11-9 3229728]
S2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-10 6127184]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-5-17 136176]
S2 WinDefend;Windows Defender;c:\program files\windows defender\MsMpEng.exe [2006-11-3 13592]
S3 ADM851X;ADM851X USB To Fast Ethernet Adapter;c:\windows\system32\drivers\ADM851X.SYS [2004-10-27 22144]
S3 ASPI;Advanced SCSI Programming Interface Driver;c:\windows\system32\drivers\ASPI32.SYS [2010-2-10 16512]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2010-10-30 517448]
S3 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwdx.sys [2010-7-12 30432]
S3 ss_bbus;SAMSUNG USB Mobile Device (WDM);c:\windows\system32\drivers\ss_bbus.sys [2010-12-2 90112]
S3 ss_bmdfl;SAMSUNG USB Mobile Modem (Filter);c:\windows\system32\drivers\ss_bmdfl.sys [2010-12-2 14976]
S3 ss_bmdm;SAMSUNG USB Mobile Modem;c:\windows\system32\drivers\ss_bmdm.sys [2010-12-2 121856]

=============== File Associations ===============

scrfile="%1" %*

=============== Created Last 30 ================

2010-12-27 02:11:36 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-27 02:11:33 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-27 02:11:33 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-12-27 00:19:07 -------- d-----w- c:\windows\system32\Dell
2010-12-25 18:55:54 520192 ------w- c:\windows\system32\ati2sgag.exe
2010-12-25 18:54:50 6684672 ----a-w- c:\windows\system32\atioglx1.dll
2010-12-25 18:54:50 290816 ----a-w- c:\windows\system32\ATIDEMGR.dll
2010-12-25 17:46:10 -------- d-----w- c:\docume~1\mike\applic~1\Dell
2010-12-25 17:37:22 -------- d-----w- c:\program files\Digital Line Detect
2010-12-25 16:53:45 339456 ----a-w- c:\windows\system32\drivers\ADIHdAud.sys
2010-12-25 16:53:45 31232 ----a-w- c:\windows\system32\PostProc.dll
2010-12-25 16:19:18 -------- d-----w- c:\program files\Dell Support
2010-12-25 15:59:32 217185 ----a-w- c:\windows\system32\GTDownDE_130.ocx
2010-12-24 15:10:18 -------- d-----w- c:\docume~1\alluse~1\applic~1\SpinTop Games
2010-12-21 23:32:31 -------- d-----w- c:\docume~1\mike\applic~1\PriceGong
2010-12-21 23:32:08 -------- d-----w- c:\docume~1\mike\locals~1\applic~1\Elf_1.12
2010-12-21 23:31:53 -------- d-----w- c:\program files\Elf_1.12
2010-12-15 04:28:48 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-15 04:20:49 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-08 05:45:53 -------- d-----w- c:\program files\Free Offers from Freeze.com
2010-12-04 01:13:07 2560 ----a-w- c:\windows\_MSRSTRT.EXE
2010-12-03 00:32:14 90624 ----a-w- c:\windows\system32\nmwcdcls.dll
2010-12-03 00:32:10 21632 ----a-w- c:\windows\system32\drivers\pccsmcfd.sys
2010-12-03 00:30:34 -------- d-----w- c:\program files\Samsung
2010-12-03 00:29:11 -------- d-----w- c:\docume~1\mike\locals~1\applic~1\Downloaded Installations
2010-11-30 02:02:48 42672 ------w- c:\windows\system32\wbsys.dll
2010-11-30 02:02:48 -------- d-----w- c:\program files\Stardock
2010-11-30 01:24:22 -------- d-----w- c:\program files\CCleaner
2010-11-30 00:59:01 -------- d-----w- c:\program files\ATI
2010-11-30 00:22:02 -------- d-----w- c:\program files\FileHippo.com

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-30 13:42:12 774184 ----a-w- c:\program files\WindowsXP-KB932716-v2-x86-ENU.exe
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
2010-10-19 16:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-08-27 23:54:37 2788816 ----a-w- c:\program files\install_flash_player.exe
2010-06-27 02:10:24 697264 ----a-w- c:\program files\ErrorExpert_setup.exe
2010-05-09 14:22:27 6705057 ----a-w- c:\program files\hdminst.exe
2010-01-17 00:14:51 308160 ----a-w- c:\program files\avast_home_setup.exe
2010-01-13 01:37:42 282093 ----a-w- c:\program files\Winmx 3.54.exe
2009-06-20 14:16:00 124788 ----a-w- c:\program files\isdvdp_38540.exe

============= FINISH: 21:50:37.31 ===============

Attached Files



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#2 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
  • 7,765 posts
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  • Gender:Male
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  • Local time:10:18 AM

Posted 03 January 2011 - 06:16 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

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#3 thcbytes

thcbytes

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Posted 12 January 2011 - 11:09 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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