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Can't get into Safe Mode,


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2 replies to this topic

#1 kwilly

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Posted 26 December 2010 - 08:23 PM

Not certain what happened here. Started to receive annoying pop-ups that stated that our system was corrupted. Now I can't get beyond the Dell start-up screen. After a bit of research, tried going into Safe Mode, but get multiple system 32 messages ending with 1) ntoskrnl.exe, 2)hal.dll and 3) KDCOM.dll messages.

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#2 etavares

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Posted 27 December 2010 - 09:39 AM

Hello, kwilly.
My name is etavares and I will be helping you with this log.

Here are some guidelines to ensure we are able to get your machine back under your control.

  • Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.
  • Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
  • Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
  • Please reply within 3 days to be fair to other people asking for help.
  • When in doubt, please stop and ask first. There's no harm in asking questions!




What are the exact error messages? When you press F8 to get the options for Safe Mode, try booting into "Last Known Good Configuration". Did that work?

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

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Posted 12 February 2011 - 07:12 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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