Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

"windows could not start because of an error in the software"


  • This topic is locked This topic is locked
8 replies to this topic

#1 bbcoachrob

bbcoachrob

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:17 AM

Posted 26 December 2010 - 02:14 PM

I have windows xp home version on a copacq sr1620nx desktop.

When I try to start computer it lasts only 10 seconds and never turns over to the windows environment. I cannot get into safe mode, it gives same error" windows could not start because of an error with the sofware".

it then flashes ntoskrnl.exe, 1hal.dll and 1kdcom.dll as potential problems.

I put in my windows xp start up disk, which I got from windows since one did not come with the compaq. I cannot get it to do a scan or rebuild after doing a dischck as it keeps saying there is a corrupt file. I am missing a step and do not know what to do to get my xp to start again.
If I take the cd out of the tower, and try to start normal, the screen now just goes blank after a few seconds and shows a dull black screen and nothing more. no more error messages

I also, if it matters, have a windowsxp service pack2 disk, which I do not know if I should use.

thanks

BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,249 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:17 AM

Posted 26 December 2010 - 03:49 PM

I would suggest contacting HP re restore/recovery disks for your system.

<<...as it keeps saying there is a corrupt file.>>

Exact wording of message content, please?

Louis

#3 bbcoachrob

bbcoachrob
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:17 AM

Posted 26 December 2010 - 05:20 PM

I have the disk in the drive already

#4 bbcoachrob

bbcoachrob
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:17 AM

Posted 26 December 2010 - 05:37 PM

right now I get no more wording..

a) I have tried to reinstall windows xp with the disk..doing the repair. it goes through the entire repair menu, does its fix, then says windows has to restart and then it just goes black. I cannot get it to restart.

B) I have tried to go into recovery console, but I do not really know what I am doing there. if i bootcfg /scan it tells me it cannot complete the scan. if I do the chkdsk /r it has repaired one file it found wrong, but then will not reboot again.

if i take the cd out of the cd drive and just try to start up on hard drive, it goes black after one second and nothing happens.
I am pretty sure I could go to the windows reinstall from start, but do not want to... looking for suggestions to save data

thanks for your help

rob

#5 bbcoachrob

bbcoachrob
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:08:17 AM

Posted 26 December 2010 - 10:20 PM

currently, after spending 5 fruitless hours on my computer, I am still unable to boot up the computer. these are the different scenarios

a) if i boot from cd, and type in R.. then it will go through the entire repair and then not start again when it says it will. just a black screen after start up.

B) if i boot up from cd, and type in "enter" to go to installation, R repair installation, it does its thing with the set up, and then says it will restart and then cannot restart.. just a black screen after the initial 5 seconds.

c) if I go to F8 and try to start in safe mode.. it wont start up, it just flashes a screen with code about 12 lines deep, but freezes like that and does nothing more.. the lines say (0)disk(rdisk(0)pARTITION(2)\WINDOWS kinda like that on all of them.. I can try to run it again if it is important exactly what it says
if I go to F10 it will just crash and not get me to F10 menu
if I go to F8 I have tried go to last working configuration.. it did its thing and then did not start up
if I go through the recovery console, I have done the bootcfg / scan and repair and then it still will not start up
there is no error message...

#6 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,805 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:12:17 PM

Posted 26 December 2010 - 11:22 PM

Hello bbcoachrob,

I have reported this topic to those who know how to address the kind of issue you are experiencing.

Orange Blossom :cherry:

Edited by Orange Blossom, 26 December 2010 - 11:23 PM.
Grammar

Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#7 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,201 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:12:17 PM

Posted 27 December 2010 - 11:49 PM

Hi, lelex . :)

:welcome:

Lets give this a try. You will need a blank CD, your Windows XP install disc and a flash drive.

Please print this guide for future reference and save it in the USB drive!

Please follow the steps below and let me know if you were successful. Please tell me what error messages you got and/or what steps you got hung up on.

1. Download the PE Builder to your desktop

http://www.nu2.nu/download.php?sFile=pebuilder3110a.exe
  • Double-Click on the PE Builder that you just downloaded to your desktop.
  • Follow all of the instructions/prompts that come up.
2. Insert your XP CD with SP1/SP2/SP3 into a CD Rom drive
  • Double-Click on PE Builder.exe located on your desktop.
  • Click NO to Search for Windows Installation Files
  • Make the following selections from the Main Screen that pops up:
  • Builder
  • Source: (path to Windows installation files)
  • Enter the path to the drive where your XP CD is located.
  • You can click on the "..." button on the right to navigate to the path as well.
[*]Custom: (include files and folders from this directory)
  • No information is necessary, leave blank.
[*]Output:
  • Keep the default
[/list][/list]
  • Media output
    • Choose Create ISO image
    • Do not choose Burn to CD/DVD
    • Download the RunScanner plugin and save it to your desktop
    http://www.paraglidernc.com/Files/RunScanner10025.cab

    Please note: You will be prompted for the folder that it shall be saved. By default it appears as runscanner10025. It should be modified to just runscanner <--- Important!!!


    • Press the Plugin button on the PE Builder interface
    • Press the Add button and navigate to the location of the RunScanner plugin to install
    • Please note: If you are using a Windows XP disc with sp2 then highlight RpcSS needs to launch DComLaunch and then press Enable
  • When your done press Close and the PE Builder interface will re-appear
3. Click on the "Build" button
  • You will see the Windows EULA message. Click on I Agree
  • You will now see the Build Screen. Let it run it's course
  • When the Build is finished you can click close, then exit
4. Burn your ISO file to CD
==========

Next........

From your clean computer..

Please download OTLPE.zip and save it to a flash drive.
http://oldtimer.geekstogo.com/OTLPE.zip
http://www.itxassociates.com/OT-Tools/OTLPE.zip

Double click and unzip OTLPE.zip to its own folder on your flash drive. Name it OTLPE <-- Important!!

==========

Plug your flash drive into your sick computer now and do as instructed below..

==========

1. Restart Your sick Computer Using the PE Builder ISO CD That You Have Created
  • Insert the CD in to one of your CD/DVD drives.
  • Restart your computer.
    • The computer should choose to boot from the CD automatically. If it doesn't and you are asked if you want to boot from CD, then choose that option.
  • Once the desktop appears, you will receive a message asking: Do you want to start Network support?
    • Click on No
  • After it loads press the Go button in the lower left and do this....
    • Go
    • System
    • Display
    • Screen Resolution
    • 1024x768
    Next choose....
    • Go
    • Programs
    • A43 File Management Utility
==========

In A43File Management you should see your flash drive
Navigate to the OTLPE folder that you saved to your flash drive.

Open the OTLPE folder and double click Start.cmd.
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTLPE should now start

    Change the following settings
    • Change Services, Drivers, Standard and Extra Registry to All
    • Uncheck LOP and Purity check

    Please note: Stay with your computer during the course of the scan. If "Entry Point Errors" are encountered simply press "ok" and allow the program to continue. <-- Important!!

  • Copy and Paste the following code from your flash drive into the Posted Image textbox. Do not include the word "Code"

    netsvcs
    msconfig
    safebootminimal
    safebootnetwork
    activex
    drivers32
    %ALLUSERSPROFILE%\Application Data\*.
    %ALLUSERSPROFILE%\Application Data\*.exe /s
    %APPDATA%\*.
    %APPDATA%\*.exe /s
    %SYSTEMDRIVE%\*.exe
    /md5start
    userinit.exe
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    ntldr
    /md5stop
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    %systemroot%\*. /mp /s
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\drivers\*.sys /90
    CREATERESTOREPOINT

  • Push Posted Image
  • A report will open named "OTL.txt" (C:\OTL.txt) . Save this log's to your flash drive. Copy and Paste this in your next reply.

Edited by JSntgRvr, 27 December 2010 - 11:51 PM.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:17 PM

Posted 28 December 2010 - 12:03 AM

Just letting you know I moved this from XP to the Virus, Trojan, Spyware, and Malware Removal Logs forum where it will stay.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,201 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:12:17 PM

Posted 22 January 2011 - 10:08 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users