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IE hijacked: "webhp" and "findgala"


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#1 bigredhorse

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Posted 25 December 2010 - 11:05 PM

Hi -

My sweetheart got his / my computer infected by a fake security "program". Now whenever I try to connect to the internet (IE), I get a "Internet Explorer cannot display the webpage" with a diagnose connection problems link. Browser has "http:\\www google.com\webhp". Prevously it had "findgala" in the address. I've run MBAM in regular and safe modes multiple times - nothing now, but there were minor things about a week ago. I've run Avast in regular and safe modes - nothing. Ditto for SuperAntiSpyware. Oh - Windows XP Media Center Edition SP3

I have a wireless connection on my laptop that is clean; that's how I'm posting this. There may be a day or so lag before I get back to whomever helps me bacuse I don't live at the place where the infected computer lives.

Thanks in advance, and Merry Christmas!

Edited by bigredhorse, 25 December 2010 - 11:06 PM.


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#2 boopme

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Posted 25 December 2010 - 11:18 PM

Hello. :santa: Merry Christmas

Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

<<><<><><><><><><><><><><><><><><><><><><><>
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Reboot to Normal mode and rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 bigredhorse

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Posted 26 December 2010 - 12:43 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/26/2010 at 12:08 PM

Application Version : 4.47.1000

Core Rules Database Version : 6069
Trace Rules Database Version: 3881

Scan type : Complete Scan
Total Scan Time : 01:25:55

Memory items scanned : 272
Memory threats detected : 0
Registry items scanned : 7160
Registry threats detected : 0
File items scanned : 114597
File threats detected : 6

Trojan.Agent/Gen-IEFake
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX0\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX0\PROCS\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX1\H\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX1\PROCS\IEXPLORE.EXE

Trojan.Agent/Gen-IExplorer[Fake]
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX0\NIRD\IEXPLORE.EXE
C:\DOCUMENTS AND SETTINGS\KRISTEN\LOCAL SETTINGS\TEMP\RARSFX1\NIRD\IEXPLORE.EXE





Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5398

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/26/2010 12:20:06 PM
mbam-log-2010-12-26 (12-20-06).txt

Scan type: Quick scan
Objects scanned: 150912
Time elapsed: 7 minute(s), 25 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


The same symptoms are happening - here's the diagnostic log I get when I click on that link from the error page:
Last diagnostic run time: 12/26/10 12:30:32
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity



info
HTTPS: Successfully connected to www.microsoft.com.
warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
info
FTP (Passive): Successfully connected to ftp.microsoft.com.
warn
HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error
Could not make an HTTP connection.
info
Redirecting user to support call

DNS Client Diagnostic
DNS - Not a home user scenario



info
Using Web Proxy: yes

No DNS servers


DNS failure


Gateway Diagnostic
Gateway



info
The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server:http=127.0.0.1:25487 Proxy Bypass list:*.local
info
This computer has the following default gateway entry(ies): 192.168.1.1
info
This computer has the following IP address(es): 192.168.1.24
info
The default gateway is in the same subnet as this computer
info
The default gateway entry is a valid unicast address
info
The default gateway address was resolved via ARP in 1 try(ies)
info
The default gateway was reached via ICMP Ping in 1 try(ies)
info
Skipped gateway connectivity check because of IE proxy configuration

IP Layer Diagnostic
Corrupted IP routing table



info
The default route is valid
info
The loopback route is valid
info
The local host route is valid
info
The local subnet route is valid

Invalid ARP cache entries



action
The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address



info
Valid IP address detected: 192.168.1.24

Wireless Diagnostic
Wireless - Service disabled


Wireless - User SSID


Wireless - First time setup


Wireless - Radio off


Wireless - Out of range


Wireless - Hardware issue


Wireless - Novice user


Wireless - Ad-hoc network


Wireless - Less preferred


Wireless - 802.1x enabled


Wireless - Configuration mismatch


Wireless - Low SNR


WinSock Diagnostic
WinSock status



info
All base service provider entries are present in the Winsock catalog.
info
The Winsock Service provider chains are valid.
info
Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info
Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info
Provider entry RSVP UDP Service Provider passed the loopback communication test.
info
Provider entry RSVP TCP Service Provider passed the loopback communication test.
info
Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection



info
Using home Internet connection

Network adapter identification



info
Network connection: Name=Local Area Connection, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info
Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info
Ethernet connection selected

Network adapter status



info
Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity



info
FTP (Passive): Successfully connected to ftp.microsoft.com.
info
HTTPS: Successfully connected to www.microsoft.com.
warn
HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn
HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error
Could not make an HTTP connection.

#4 boopme

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Posted 26 December 2010 - 03:26 PM

Go to IE's Tools > Internet Options > Connections tab, click the LAN Settings button & make sure nothing is checked there.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 bigredhorse

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Posted 28 December 2010 - 01:10 PM

I will check this out int he next couple days and let you know what happens. Thanks!

#6 bigredhorse

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Posted 03 January 2011 - 10:55 AM

This issue seems to have been resolved, but now there is a google search redirect / fake sites for search results issue that I'm putting in a new topic. Thanks for your help with findgala!

#7 boopme

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Posted 03 January 2011 - 02:34 PM

If still redirecting>>>
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 bigredhorse

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Posted 06 January 2011 - 09:40 AM

Hi, again -

I'm afraid that didn't change anything.

#9 boopme

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Posted 06 January 2011 - 10:06 PM

Hello, sorry we cannot resolve this here in AII. But we can just will need need a deeper look.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Orange Blossom

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Posted 12 January 2011 - 08:38 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic372430.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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