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Missing mp3 files


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2 replies to this topic

#1 Gary_zed

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Posted 25 December 2010 - 08:54 PM

Hi,

I hope I'm not in the wrong place with this post but I've come across it after searching a few file directories and it leading here.

Nature of the problem:

Large amounts of music (specifically mp3 files) have disappeared from my hard drive (D:).
The directory folders remain unaffected and where there were jpegs in the folders, these remain unmoved.
15GB of what appears to be the most recent files remains unmoved.

I've used several data recovery programmes and they all find the music but it's much of it is labelled only as file001, file002 etc. About a third of the recovered data is there only in name - that is many files are 0kb or much smaller than their original size. This problem has only affected mp3 music files.
$ signs have begun to appear before some folder names.

Within the program data folder on the (C:) drive there are some new folders with the text coloured blue:
{849DD083-B349-4E44-A4E6-B8E8DCED3B0A}
{D7CFB71A-972A-44FF-AE44-8780EB53ABB2}

A couple of weeks ago I had an infection called HDD rescue and thought I'd removed it. The music files disappeared about 3 or 4 days before any symptoms of HDD rescue were observed but I guess I can't rule out the two things being connected.

So far I've:

Ran AVG anti virus - Nothing found
Ran Malware Bytes - Nothing found

Any help would be much appreciated.

Gary

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#2 Casey_boy

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Posted 02 January 2011 - 12:52 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Casey

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


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#3 thcbytes

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Posted 12 January 2011 - 11:08 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
Proud member - Unified Network of Instructors and Trained Eliminators
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I do not accept personal donations for assistance provided. I would ask that you instead consider donating the greatest gift - Organ Donation. Your organs are of no use to you when your gone. You will save a life that would otherwise be lost!

http://donatelife.net/register-now/




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