Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I got a new router, now I can't get internet


  • Please log in to reply
6 replies to this topic

#1 Scozzar

Scozzar

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 24 December 2010 - 08:43 PM

Hello everybody!


Let me start by explaining the computer setup in our house. Our home computer, an Dell XPS 8000 (Windows 7), is connected to a modem, which is connected to a router using cables. The home computer does not use wireless. The modem is a Siemens Speedstream 4100 and our old router was a NETGEAR WPN824 v2. When the router and the modem were connected, I was able to get wireless from my room, which is about 80-100ft away (its on the opposite end of the house). Now, in an effort to increase our upload and download speed, we bought another router. The new, and current, router is a NETGEAR WNDR3400. We swapped the old and new router. The new router is assigned as DHCP

Now, here's the problem. When we installed the new router, everyone could get internet except for me. At first, we thought that my computer couldn't pick up the signal due to range, but my brother's laptop could get signal, which is located further away from the router. Next, we thought that my networking card (Zonet ZEW1642) was going bad. It would get signal, but it wouldn't load any pages. We bought a new networking card to test to see if my old card was faulty. Well, both cards experience the same issue. The new card, a Sabrent PCI-802N get better signal strength but I cannot load any pages. Home computer, Itouch, laptop,and cell phone and the Xbox 360 are connected to it, and work fine. It's just my computer.

So currently, my computer has the Sabrent in it. My commputer is an old Dell Dimension 4550 (Windows Xp). When we are connected, but can't load any pages, the status window says something like this. Packets sent=500; packets recieved=15. So my computer is not recieving packets, but it can send them out. So we tried the following command prompts:

ipconfig /all
netsh winsock reset
netsh winsock reset catalog
netsh interface ip reset C:\DAF-interface-resetlog.txt
netsh interface reset all
netsh firewall reset
ipconfig /flushdns
ping 10.0.0.7 (my machine. Worked)
ping 192.168.0.1 (router. all for attempts failed)

We manually set the my IP to 10.0.0.7, subnet mask to 255.255.255.0. I have tried a surfeit of options and nothing has worked. Please help me!

Thanks, Scozzar

and can a mod add an N to my title, I have a bad keyboard :whistle:

BC AdBot (Login to Remove)

 


#2 Baltboy

Baltboy

    Bleepin' Flame Head


  • BC Advisor
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pennsylvania
  • Local time:04:35 AM

Posted 25 December 2010 - 12:24 PM

If the router has an IP of 192.168.1.1 your IP must be in the same IP range. Meaning it must start with 192.168.1.xxx where the last number can be anything not currently taken in the IP pool. Try setting your computer to get IP and DNS automatically. open a command window and type ipconfig /release then ipconfig /renew. If it shows that you obtain a new address try to access the internet. If not please do an ipconfig /all and post the results here.
Get your facts first, then you can distort them as you please.
Mark Twain

#3 Scozzar

Scozzar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 25 December 2010 - 04:37 PM

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Allen Scozzari>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : allen
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection 4:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : xxxxxxxxxxxxxx(privacy purposes)
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 10.0.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DNS Servers . . . . . . . . . . . : 10.0.0.1
Lease Obtained. . . . . . . . . . : Saturday, December 25, 2010 1:29:46
PM
Lease Expires . . . . . . . . . . : Sunday, December 26, 2010 1:29:46 PM


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft TV/Video Connection
Physical Address. . . . . . . . . : 00-00-00-00-00-00
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 0.1.0.5
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :

#4 Scozzar

Scozzar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 26 December 2010 - 03:09 PM

DNS Client Diagnostic
DNS - Not a home user scenario



info
Using Web Proxy: no

info
Resolving name ok for (www.microsoft.com): no

No DNS servers



DNS failure



info
Query [www.microsoft.com] against DNS Server 10.0.0.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4

action
Automated repair: Renew IP address

action
Releasing the current IP address...

action
Successfully released the current IP address

action
Renewing the IP address...

action
Successfully renewed the current IP address

info
Query [www.microsoft.com] against DNS Server 10.0.0.1, (Type = 0x1, Options = 0x10e8) returns 0x5b4

info
Redirecting user to support call



Gateway Diagnostic
Gateway



info
The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:

info
This computer has the following default gateway entry(ies): 10.0.0.1

info
This computer has the following IP address(es): 10.0.0.3

info
The default gateway is in the same subnet as this computer

info
The default gateway entry is a valid unicast address

info
The default gateway address was resolved via ARP in 1 try(ies)

info
The default gateway was unreachable via ICMP Ping

info
The default gateway was not visible via TraceRoute

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
The default gateway was unreachable via TCP

warn
The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall

warn
Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue

action
Automated repair: Renew IP address

action
Releasing the current IP address...

action
Successfully released the current IP address

action
Renewing the IP address...

action
Successfully renewed the current IP address

info
This computer has the following default gateway entry(ies): 10.0.0.1

info
This computer has the following IP address(es): 10.0.0.3

info
The default gateway is in the same subnet as this computer

info
The default gateway entry is a valid unicast address

info
The default gateway address was resolved via ARP in 1 try(ies)

info
The default gateway was unreachable via ICMP Ping

info
The default gateway was not visible via TraceRoute

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
The default gateway was unreachable via TCP

warn
The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall

warn
Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue

action
Automated repair: Reset network connection

action
Disabling the network adapter

action
Enabling the network adapter

info
Network adapter successfully enabled

info
This computer has the following default gateway entry(ies): 0.0.0.0

warn
There is no default gateway entry

action
Manual repair: Reboot modem

info
This computer has the following default gateway entry(ies): 10.0.0.1

info
This computer has the following IP address(es): 10.0.0.3

info
The default gateway is in the same subnet as this computer

info
The default gateway entry is a valid unicast address

warn
The default gateway address could not be resolved via ARP

info
Waiting some time for the modem/router to stabilize

action
Automated repair: Renew IP address

action
Releasing the current IP address...

action
Successfully released the current IP address

action
Renewing the IP address...

action
Successfully renewed the current IP address

info
This computer has the following default gateway entry(ies): 10.0.0.1

info
This computer has the following IP address(es): 10.0.0.3

info
The default gateway is in the same subnet as this computer

info
The default gateway entry is a valid unicast address

info
The default gateway address was resolved via ARP in 1 try(ies)

info
The default gateway was unreachable via ICMP Ping

info
The default gateway was not visible via TraceRoute

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 23 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 80 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8000 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 8080 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
TCP port 161 on host 10.0.0.1 could not be reached (Error code 0x274c)

info
The default gateway was unreachable via TCP

warn
The default gateway was unreachable via any method other than ARP. This may mean that the gateway is down and there is an ARP proxy or this may mean that the gateway is up but there is a firewall

warn
Hostname www.microsoft.com could not be resolved (Error code 0x2afc). Could be either gateway or DNS issue



IP Layer Diagnostic
Corrupted IP routing table



info
The default route is valid

info
The loopback route is valid

info
The local host route is valid

info
The local subnet route is valid

Invalid ARP cache entries



action
The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address



info
Valid IP address detected: 10.0.0.3



Wireless Diagnostic
Wireless - Service disabled



Wireless - User SSID



action
User input required: Specify network name or SSID

Wireless - First time setup



info
The Wireless Network name (SSID) to which the user would like to connect = NETGEAR.

Wireless - Radio off



info
Valid IP address detected: 10.0.0.3

Wireless - Out of range



Wireless - Hardware issue



Wireless - Novice user



Wireless - Ad-hoc network



Wireless - Less preferred



Wireless - 802.1x enabled



Wireless - Configuration mismatch



Wireless - Low SNR





WinSock Diagnostic
WinSock status



info
All base service provider entries are present in the Winsock catalog.

info
The Winsock Service provider chains are valid.

info
Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.

info
Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.

info
Provider entry RSVP UDP Service Provider passed the loopback communication test.

info
Provider entry RSVP TCP Service Provider passed the loopback communication test.

info
Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection



info
Using home Internet connection

Network adapter identification



info
Network connection: Name=Wireless Network Connection 4, Device=802.11n Wireless LAN Card, MediaType=LAN, SubMediaType=WIRELESS

info
Network connection: Name=Local Area Connection 2, Device=Intel® PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN

info
Both Ethernet and Wireless connections available, prompting user for selection

action
User input required: Select network connection

info
Wireless connection selected

Network adapter status



info
Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity



warn
HTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved

warn
HTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved

warn
FTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved

warn
HTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved

warn
HTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved

warn
FTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved

error
Could not make an HTTP connection.

error
Could not make an HTTPS connection.

error
Could not make an FTP connection.

#5 Baltboy

Baltboy

    Bleepin' Flame Head


  • BC Advisor
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pennsylvania
  • Local time:04:35 AM

Posted 30 December 2010 - 10:57 PM

Something seems a little odd with your ipconfig. Your modem appears to be for DSL and does not contain a switch. Typically your DNS servers would be a routable IP address not something in one of the private address ranges. This would leave me to believe the following is true. I have found that many of these DSL modems contain many more functions than a simple modem. Many of them contain there own DNS and NAT which can cause weird issues like you are experiencing. If you can ping the router at its current address of 10.0.0.1 then you should be able to acces it via entering that IP in your browser. You will need to find the particular page that sets the modem from a router into bridge mode, disable the DHCP, disable the NAT function, and exit. Then power down your router and restart. You will also need to cycle your devices (or do an ipconfig /release and then /renew) so they get the new proper information.

Determining the access user and password if required can be tricky but do some searches using the modem make and model and your ISP name. If you have problems supply me with your ISP name and I will try to find it for you.
Get your facts first, then you can distort them as you please.
Mark Twain

#6 Scozzar

Scozzar
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:01:35 AM

Posted 10 January 2011 - 07:45 PM

So we got it working by changing the password from a WPA-PSK2 to a WEP key. Buuuuut the connection was terrible and HORRENDOUSLY slow. So i switched back to my old networking card which is getting 13.5mbps compared tothe 1 mbps i was getting with the new one. But the same situation. Im connected, except the same issue before. And switching to a WEP key isn't working

#7 Baltboy

Baltboy

    Bleepin' Flame Head


  • BC Advisor
  • 1,430 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pennsylvania
  • Local time:04:35 AM

Posted 11 January 2011 - 05:18 PM

have you tried entering your gateway address (10.0.0.1) in your browser to see if you can access the modem setup?
Get your facts first, then you can distort them as you please.
Mark Twain




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users