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Firefox Redirect using Ebay login and Google search


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45 replies to this topic

#1 jjrob

jjrob

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Posted 24 December 2010 - 11:52 AM

Windows XP, SP3
Firefox Browser

I have noticed 2 types of Redirects:

-Linking to results from Google search
-Ebay login takes me to a page asking for credit or debit card info

Malwarebytes yielded no problems.
Norton 360 Antivirus and Firewall

**While following your Preparation Guide and using the GMER rootkit scan, I got a Blue Screen of Death and I can't attach that report. This is the error message after the Blue Screen:

BCCode : 1000007f BCP1 : 0000000D BCP2 : 00000000 BCP3 : 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

C:\DOCUME~1\JAYGOL~1\LOCALS~1\Temp\WERf7ae.dir00\Mini122410-01.dmp
C:\DOCUME~1\JAYGOL~1\LOCALS~1\Temp\WERf7ae.dir00\sysdata.xml



DDS (Ver_10-12-12.02) - NTFSx86
Run by Jay Goldbaum at 10:27:49.03 on Fri 12/24/2010
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.284 [GMT -5:00]

AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\TrippLite\PowerAlert\engine\pal.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\TrippLite\PowerAlert\console\pastatus.exe
C:\Program Files\Outlook Express\msimn.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Jay Goldbaum\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
mStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.3.0.5\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [OneTouch Monitor] c:\program files\visioneer onetouch\OneTouchMon.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\powera~1.lnk - c:\program files\tripplite\poweralert\console\pastatus.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} - hxxps://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1248754354843
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jaygol~1\applic~1\mozilla\firefox\profiles\mbh9wbgl.default\
FF - prefs.js: browser.startup.homepage - my.yahoo.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coFFPlgn
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-12-16 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-12-16 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20101123.003\BHDrvx86.sys [2010-11-23 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-12-16 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-12-16 116784]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.3.0.5\ccsvchst.exe [2010-12-16 126392]
R2 PowerAlert Agent;PowerAlert Agent;c:\program files\tripplite\poweralert\engine\pal.exe [2009-3-26 1575936]
R3 brfilt;Brother MFC Filter Driver;c:\windows\system32\drivers\BrFilt.sys [2009-7-26 2944]
R3 BrSerWDM;Brother Serial driver;c:\windows\system32\drivers\BrSerWdm.sys [2009-7-26 60416]
R3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\system32\drivers\BrUsbMdm.sys [2009-7-26 11008]
R3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\system32\drivers\BrUsbScn.sys [2009-7-26 10368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-15 102448]
R3 GT680xNT;Visioneer OneTouch 7300 Driver;c:\windows\system32\drivers\Gt680x.sys [2010-6-5 17376]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20101223.002\IDSXpx86.sys [2010-12-23 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101223.033\NAVENG.SYS [2010-12-24 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101223.033\NAVEX15.SYS [2010-12-24 1360760]

=============== Created Last 30 ================

2010-12-24 02:08:26 -------- d-----w- c:\windows\system32\NtmsData
2010-12-21 23:46:01 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-12-21 18:30:02 -------- d-----w- c:\program files\iPod
2010-12-21 18:27:22 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2010-12-21 18:27:22 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-12-21 18:26:46 -------- d-----w- c:\program files\Bonjour
2010-12-16 12:21:41 501888 ----a-w- c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys
2010-12-16 12:21:41 43696 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtspx.sys
2010-12-16 12:21:41 361904 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdi.sys
2010-12-16 12:21:41 339504 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys
2010-12-16 12:21:41 328752 ----a-r- c:\windows\system32\drivers\n360\0403000.005\symds.sys
2010-12-16 12:21:41 325680 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtsp.sys
2010-12-16 12:21:41 173104 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symefa.sys
2010-12-16 12:21:41 116784 ----a-w- c:\windows\system32\drivers\n360\0403000.005\ironx86.sys
2010-12-16 12:21:20 -------- d-----w- c:\windows\system32\drivers\n360\0403000.005
2010-12-16 02:22:28 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-12-16 02:22:28 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-12-16 02:22:28 -------- d-----w- c:\program files\Symantec
2010-12-16 02:22:28 -------- d-----w- c:\program files\common files\Symantec Shared
2010-12-16 02:21:30 -------- d-----w- c:\windows\system32\drivers\N360
2010-12-16 02:21:25 -------- d-----w- c:\program files\Norton 360
2010-12-15 18:47:24 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-15 18:46:41 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-13 23:27:25 -------- d-----w- c:\docume~1\jaygol~1\applic~1\Tific
2010-12-12 20:47:39 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts

==================== Find3M ====================

2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-17 04:41:00 323624 ----a-w- c:\windows\system32\wiaaut.dll
2010-11-12 23:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 21:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-05 05:05:36 667136 ----a-w- c:\windows\system32\wininet.dll
2010-11-05 05:05:36 61952 ----a-w- c:\windows\system32\tdc.ocx
2010-11-05 05:05:35 81920 ------w- c:\windows\system32\ieencode.dll
2010-11-03 12:59:07 369664 ------w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
2010-10-07 17:23:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-10-07 17:23:02 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-10-07 17:23:02 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-10-07 17:23:02 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 10:28:49.15 ===============

Edited by jjrob, 24 December 2010 - 12:09 PM.


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#2 Shannon2012

Shannon2012

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Posted 01 January 2011 - 11:48 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 Casey_boy

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Posted 01 January 2011 - 02:15 PM

Hi,

My name is Casey and I will be helping you with your malware problems.

As you may have noticed, I am currently in training which means that all of my responses will first be verified by a malware removal coach. As such, there may be a little delay in my responses to you. On the plus side, there will be two sets of eyes looking over your logs.

Whilst I research the problems in your logs, it is very important that you do not make any changes to this PC. Specifically, do not run any further malware removal tools or try to remove anything yourself.

You may wish to "track this topic" so that you are immediately informed of any replies I make. I also ask that you reply to my posts within 5 days else your topic will be closed as stale.

Throughout the removal process, if you have any questions then you should ask them. If you are unsure of my instructions or something does not go as planned - then please tell me. Conversely, it is also important that you answer any questions I have and that you keep me updated on the state of the PC.

Shannon2012 tells me you had trouble replying to this topic before. You should ensure that you are definitely logged in when attempting to reply to a post. If you continue to have trouble, and you're sure that you're logged in, then send me a PM and I'll get someone to look at this issue for you.

If you are able to reply then please post a fresh set of DDS logs as instructed in Shannon2012's post.


Regards,

Casey

Edited by Casey_boy, 01 January 2011 - 02:16 PM.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#4 jjrob

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Posted 01 January 2011 - 03:31 PM

Thank you, Casey. You are correct. I was not logged on then.

Please note my comments in bold at the top of the initial post on 12/24. I have followed all the steps from the Preparation Guide, only encountering problems with GMER as indicated above. The just tried GMER scan again. It caused another Blue Screen while in system32 without creating a log. The error message on the Blue Screen was Kernel_Stack_Inpage_Error. Would you like me to try the GMER scan in Safe Mode?

Ebay login takes me to a page asking for credit or debit card info


Regarding the Google redirect, the following happens:

I have set up Google as my default search engine in Firefox 3.5. I have searches set that if I type something in the address bar, it performs a Google search and takes me to Google. I like this as it saves me the step of first going to Google and then typing the search. Now when I click on a result, I am redirected to another site such as tazinga.com or scour.com
Also in Firefox to the right of the address bar, there is another address bar labeled Google. So I can use either that one or the main address bar. This one also causes redirect problem.
Interestingly, if I type in a famous person such as Babe Ruth in the address bar NOT the Google address bar, I am taken directly to the listing in Wikipedia, Babe Ruth in this case. Not sure if this is a problem.
If I type Google.com in the address bar, I am taken there and proceed without any problems with searches.

How do I "track this topic"? I think I have the correct notification settings.

FYI, I also have an old version of IE, which is v6.0. I don't normally use it. The redirect problems occur on it as well.

jjrob

Below is today's DDS:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Jay Goldbaum at 12:50:33.04 on Sat 01/01/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.383 [GMT -5:00]

AV: Norton 360 *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton 360 *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\TrippLite\PowerAlert\engine\pal.exe
C:\Program Files\Dantz\Retrospect\retrorun.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\WINDOWS\system32\BRMFRSMG.EXE
C:\Program Files\Norton 360\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Visioneer OneTouch\OneTouchMon.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\TrippLite\PowerAlert\console\pastatus.exe
C:\Program Files\Norton 360\Engine\4.3.0.5\buVss.exe
C:\WINDOWS\System32\vssvc.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Jay Goldbaum\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://my.yahoo.com/
mStart Page = hxxp://securityresponse.symantec.com/avcenter/fix_homepage/
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\4.3.0.5\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Easy-WebPrint: {327c2873-e90d-4c37-aa9d-10ac9baba46c} - c:\program files\canon\easy-webprint\Toolband.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\4.3.0.5\coIEPlg.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
mRun: [OneTouch Monitor] c:\program files\visioneer onetouch\OneTouchMon.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\powera~1.lnk - c:\program files\tripplite\poweralert\console\pastatus.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: Easy-WebPrint Add To Print List - c:\program files\canon\easy-webprint\Resource.dll/RC_AddToList.html
IE: Easy-WebPrint High Speed Print - c:\program files\canon\easy-webprint\Resource.dll/RC_HSPrint.html
IE: Easy-WebPrint Preview - c:\program files\canon\easy-webprint\Resource.dll/RC_Preview.html
IE: Easy-WebPrint Print - c:\program files\canon\easy-webprint\Resource.dll/RC_Print.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {63F5866B-A7C5-40B4-9A89-0CCA99726C8D} - hxxps://secure.logmeinrescue.com/Customer/x86/RescueDownloader.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1248754354843
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: bwfile-8876480 - {9462A756-7B47-47BC-8C80-C34B9B80B32B} - c:\program files\logitech\desktop messenger\8876480\program\GAPlugProtocol-8876480.dll
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: AtiExtEvent - Ati2evxx.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\jaygol~1\applic~1\mozilla\firefox\profiles\mbh9wbgl.default\
FF - prefs.js: browser.startup.homepage - my.yahoo.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\coFFPlgn
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0403000.005\symds.sys [2010-12-16 328752]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0403000.005\symefa.sys [2010-12-16 173104]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\bashdefs\20101123.003\BHDrvx86.sys [2010-11-23 691248]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys [2010-12-16 501888]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0403000.005\ironx86.sys [2010-12-16 116784]
R2 N360;Norton 360;c:\program files\norton 360\engine\4.3.0.5\ccsvchst.exe [2010-12-16 126392]
R2 PowerAlert Agent;PowerAlert Agent;c:\program files\tripplite\poweralert\engine\pal.exe [2009-3-26 1575936]
R3 brfilt;Brother MFC Filter Driver;c:\windows\system32\drivers\BrFilt.sys [2009-7-26 2944]
R3 BrSerWDM;Brother Serial driver;c:\windows\system32\drivers\BrSerWdm.sys [2009-7-26 60416]
R3 BrUsbMdm;Brother MFC USB Fax Only Modem;c:\windows\system32\drivers\BrUsbMdm.sys [2009-7-26 11008]
R3 BrUsbScn;Brother MFC USB Scanner driver;c:\windows\system32\drivers\BrUsbScn.sys [2009-7-26 10368]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-15 102448]
R3 GT680xNT;Visioneer OneTouch 7300 Driver;c:\windows\system32\drivers\Gt680x.sys [2010-6-5 17376]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\ipsdefs\20101231.001\IDSXpx86.sys [2011-1-1 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101231.034\NAVENG.SYS [2011-1-1 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_4.1.0.32\definitions\virusdefs\20101231.034\NAVEX15.SYS [2011-1-1 1360760]

=============== Created Last 30 ================

2010-12-24 02:08:26 -------- d-----w- c:\windows\system32\NtmsData
2010-12-21 23:46:01 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-12-21 18:30:02 -------- d-----w- c:\program files\iPod
2010-12-21 18:27:22 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2010-12-21 18:27:22 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-12-21 18:26:46 -------- d-----w- c:\program files\Bonjour
2010-12-16 12:21:41 501888 ----a-w- c:\windows\system32\drivers\n360\0403000.005\cchpx86.sys
2010-12-16 12:21:41 43696 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtspx.sys
2010-12-16 12:21:41 361904 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdi.sys
2010-12-16 12:21:41 339504 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symtdiv.sys
2010-12-16 12:21:41 328752 ----a-r- c:\windows\system32\drivers\n360\0403000.005\symds.sys
2010-12-16 12:21:41 325680 ----a-w- c:\windows\system32\drivers\n360\0403000.005\srtsp.sys
2010-12-16 12:21:41 173104 ----a-w- c:\windows\system32\drivers\n360\0403000.005\symefa.sys
2010-12-16 12:21:41 116784 ----a-w- c:\windows\system32\drivers\n360\0403000.005\ironx86.sys
2010-12-16 12:21:20 -------- d-----w- c:\windows\system32\drivers\n360\0403000.005
2010-12-16 02:22:28 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-12-16 02:22:28 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-12-16 02:22:28 -------- d-----w- c:\program files\Symantec
2010-12-16 02:22:28 -------- d-----w- c:\program files\common files\Symantec Shared
2010-12-16 02:21:30 -------- d-----w- c:\windows\system32\drivers\N360
2010-12-16 02:21:25 -------- d-----w- c:\program files\Norton 360
2010-12-15 18:47:24 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-15 18:46:41 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-13 23:27:25 -------- d-----w- c:\docume~1\jaygol~1\applic~1\Tific
2010-12-12 20:47:39 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}

==================== Find3M ====================

2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-17 04:41:00 323624 ----a-w- c:\windows\system32\wiaaut.dll
2010-11-12 23:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 21:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl
2010-11-05 05:05:36 667136 ----a-w- c:\windows\system32\wininet.dll
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys
2010-10-07 17:23:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-10-07 17:23:02 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-10-07 17:23:02 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-10-07 17:23:02 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 12:51:51.45 ===============

Edited by jjrob, 01 January 2011 - 03:33 PM.


#5 Casey_boy

Casey_boy

    Bleeping physicist


  • Malware Response Team
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  • Local time:12:27 PM

Posted 02 January 2011 - 02:15 PM

Hi,

The logs you have posted seem to show no problems, so we’ll need to investigate a little deeper. How do you connect to the internet, through a router?

How do I "track this topic"?


Sorry for the confusion - I meant "Watch Topic" (there's a button in the top right of this topic).

Run Rootkit Unhooker

Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".


Whilst you wait for my reply, there are some other things you can do.

Update Adobe Reader

Your version of Adobe Reader is out-of-date. Older versions has vulnerabilities which are fixed in later releases. I strongly recommend that you update your version. The latest version can be downloaded from here: http://get.adobe.com/uk/reader/?promoid=BUIGO

P2P Warning

Your log(s) show that you are using so called peer-to-peer or file-sharing programs (in your case LimeWire). These programs allow file sharing between users as the name(s) suggest. In today's world cyber crime has become an enormous problem. Different ways are used to infect personal computers to make use of their stored data or machine power for further propagation of malware files. A popular means is the use of file-sharing tools as a huge amount of prospective victims can be reached through them.

It is therefore possible to be infected by downloading infected files via peer-to-peer tools and so these tools must be used with extreme care. Some further reading on this subject, along with included links, are as follows: "File-Sharing, otherwise known as Peer To Peer" and "Risks of File-Sharing Technology."

I strongly recommend that you uninstall these programs, however, should you decide to keep this program please refrain from using it until we get your computer clean and always show caution in any files you download.

Casey

Edited by Casey_boy, 02 January 2011 - 02:17 PM.

If I have been helping you and I do not reply within 48hours, feel free to send me a PM.


* My Website * Am I Infected? * Malware Removal Help * If you'd like to say thanks *


#6 jjrob

jjrob
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  • Members
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  • Local time:07:27 AM

Posted 02 January 2011 - 03:25 PM

Yes, through router. This computer is has a direct connection.
Why can't the computer complete a GMER scan?
What does the Blue Screen error message mean?
Would you like me to try the GMER scan in Safe Mode?
Did you see the Attach.txt file in the original post?


RKUnhookerLE.exe scan results: <At the end it said !!POSSIBLE ROOTKIT ACTIVITY DETECTED!! =)>

After running RKUnhooker scan, I successfully removed Adobe Reader 9 and Limewire using Add/Remove Programs and installed Adobe Reader X.

RkU Version: 3.8.388.590, Type LE (SR2)
==============================================
OS Name: Windows XP
Version 5.1.2600 (Service Pack 3)
Number of processors #1
==============================================
>Drivers
==============================================
0x804D7000 C:\WINDOWS\system32\ntoskrnl.exe 2189952 bytes (Microsoft Corporation, NT Kernel & System)
0x804D7000 PnpManager 2189952 bytes
0x804D7000 RAW 2189952 bytes
0x804D7000 WMIxWDM 2189952 bytes
0xBF081000 C:\WINDOWS\System32\ati3duag.dll 2158592 bytes (ATI Technologies Inc. , ati3duag.dll)
0xBF800000 Win32k 1855488 bytes
0xBF800000 C:\WINDOWS\System32\win32k.sys 1855488 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xA0B83000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\VirusDefs\20110102.003\NAVEX15.SYS 1355776 bytes (Symantec Corporation, AV Engine)
0xF703D000 C:\WINDOWS\System32\DRIVERS\HSF_DP.sys 1064960 bytes (Conexant Systems, Inc., HSF_DP driver)
0xF71CE000 C:\WINDOWS\System32\DRIVERS\ati2mtag.sys 856064 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Miniport Driver)
0xA22E8000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\BASHDefs\20101123.003\BHDrvx86.sys 704512 bytes (Symantec Corporation, BASH Driver)
0xF6FA2000 C:\WINDOWS\System32\DRIVERS\HSF_CNXT.sys 634880 bytes (Conexant Systems, Inc., HSF_CNXT driver)
0xF6EDC000 C:\WINDOWS\system32\drivers\smwdm.sys 581632 bytes (Analog Devices, Inc., SoundMAX Integrated Digital Audio )
0xF733F000 Ntfs.sys 577536 bytes (Microsoft Corporation, NT File System Driver)
0xBF290000 C:\WINDOWS\System32\ativvaxx.dll 520192 bytes (ATI Technologies Inc. , Radeon Video Acceleration Universal Driver)
0xA2394000 C:\WINDOWS\system32\drivers\N360\0403000.005\ccHPx86.sys 520192 bytes (Symantec Corporation, Common Client Hash Provider Driver)
0xA252E000 C:\WINDOWS\System32\DRIVERS\mrxsmb.sys 458752 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0xA2430000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0xF6E32000 C:\WINDOWS\System32\DRIVERS\update.sys 385024 bytes (Microsoft Corporation, Update Driver)
0xA2754000 C:\WINDOWS\System32\DRIVERS\tcpip.sys 364544 bytes (Microsoft Corporation, TCP/IP Protocol Driver)
0xA265A000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\IPSDefs\20101231.001\IDSxpx86.sys 360448 bytes (Symantec Corporation, IDS Core Driver)
0xA1AA3000 C:\WINDOWS\System32\DRIVERS\srv.sys 360448 bytes (Microsoft Corporation, Server driver)
0xA0EA5000 C:\WINDOWS\System32\Drivers\N360\0403000.005\SRTSP.SYS 356352 bytes (Symantec Corporation, Symantec AutoProtect)
0xA26FD000 C:\WINDOWS\System32\Drivers\N360\0403000.005\SYMTDI.SYS 356352 bytes (Symantec Corporation, Network Dispatch Driver)
0xF7422000 SYMDS.SYS 352256 bytes
0xBFFA0000 C:\WINDOWS\System32\ATMFD.DLL 290816 bytes (Adobe Systems Incorporated, Windows NT OpenType/Type 1 Font Driver)
0xA10DC000 C:\WINDOWS\System32\Drivers\HTTP.sys 266240 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xBF049000 C:\WINDOWS\System32\ati2cqag.dll 229376 bytes (ATI Technologies Inc., Central Memory Manager / Queue Server Module)
0xBF012000 C:\WINDOWS\System32\ati2dvag.dll 225280 bytes (ATI Technologies Inc., ATI Radeon WindowsNT Display Driver)
0xF7164000 C:\WINDOWS\System32\DRIVERS\HSFHWBS2.sys 204800 bytes (Conexant Systems, Inc., HSF_HWB2 WDM driver)
0xF74E0000 ACPI.sys 188416 bytes (Microsoft Corporation, ACPI Driver for NT)
0xA1C8B000 C:\WINDOWS\System32\DRIVERS\mrxdav.sys 184320 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0xF7312000 NDIS.sys 184320 bytes (Microsoft Corporation, NDIS 5.1 wrapper driver)
0xF73E3000 SYMEFA.SYS 184320 bytes
0xA0B44000 C:\WINDOWS\system32\drivers\kmixer.sys 176128 bytes (Microsoft Corporation, Kernel Mode Audio Mixer)
0xA25C6000 C:\WINDOWS\System32\DRIVERS\rdbss.sys 176128 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0xA2632000 C:\WINDOWS\System32\DRIVERS\netbt.sys 163840 bytes (Microsoft Corporation, MBT Transport driver)
0xA26D7000 C:\WINDOWS\System32\DRIVERS\ipnat.sys 155648 bytes (Microsoft Corporation, IP Network Address Translator)
0xA26B2000 C:\WINDOWS\system32\Drivers\SYMEVENT.SYS 151552 bytes (Symantec Corporation, Symantec Event Library)
0xF6F7E000 C:\WINDOWS\System32\DRIVERS\e100b325.sys 147456 bytes (Intel Corporation, Intel® PRO/100 Adapter NDIS 5.1 driver)
0xA2273000 C:\WINDOWS\System32\Drivers\Fastfat.SYS 147456 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xF6EB8000 C:\WINDOWS\system32\drivers\portcls.sys 147456 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0xF7196000 C:\WINDOWS\System32\DRIVERS\USBPORT.SYS 147456 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0xF7141000 C:\WINDOWS\System32\DRIVERS\ks.sys 143360 bytes (Microsoft Corporation, Kernel CSA Library)
0xA15A8000 C:\WINDOWS\System32\Drivers\RDPWD.SYS 143360 bytes (Microsoft Corporation, RDP Terminal Stack Driver (US/Canada Only, Not for Export))
0xA2610000 C:\WINDOWS\System32\drivers\afd.sys 139264 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x806EE000 ACPI_HAL 131840 bytes
0x806EE000 C:\WINDOWS\system32\hal.dll 131840 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xF7478000 fltmgr.sys 131072 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0xF74B0000 ftdisk.sys 126976 bytes (Microsoft Corporation, FT Disk Driver)
0xA25F1000 C:\WINDOWS\system32\drivers\N360\0403000.005\Ironx86.SYS 126976 bytes (Symantec Corporation, Iron Driver)
0xA2413000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 118784 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xF72F8000 Mup.sys 106496 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0xF7498000 atapi.sys 98304 bytes (Microsoft Corporation, IDE/ATAPI Port Driver)
0xA2297000 C:\WINDOWS\System32\Drivers\dump_atapi.sys 98304 bytes
0xF73CC000 KSecDD.sys 94208 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0xF6EA1000 C:\WINDOWS\System32\DRIVERS\ndiswan.sys 94208 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0xA1E9E000 C:\WINDOWS\system32\drivers\wdmaud.sys 86016 bytes (Microsoft Corporation, MMSYSTEM Wave/Midi API mapper)
0xA0B6F000 C:\Documents and Settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_4.1.0.32\Definitions\VirusDefs\20110102.003\NAVENG.SYS 81920 bytes (Symantec Corporation, AV Engine)
0xF6F6A000 C:\WINDOWS\System32\DRIVERS\parport.sys 81920 bytes (Microsoft Corporation, Parallel Port Driver)
0xF71BA000 C:\WINDOWS\System32\DRIVERS\VIDEOPRT.SYS 81920 bytes (Microsoft Corporation, Video Port Driver)
0xA27AD000 C:\WINDOWS\System32\DRIVERS\ipsec.sys 77824 bytes (Microsoft Corporation, IPSec Driver)
0xBF000000 C:\WINDOWS\System32\drivers\dxg.sys 73728 bytes (Microsoft Corporation, DirectX Graphics Driver)
0xF7410000 sr.sys 73728 bytes (Microsoft Corporation, System Restore Filesystem Filter Driver)
0xA22AF000 C:\WINDOWS\System32\DRIVERS\LMouKE.Sys 69632 bytes (Logitech, Inc., Logitech Filter Driver for Mouse Class.)
0xF74CF000 pci.sys 69632 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0xF6E90000 C:\WINDOWS\System32\DRIVERS\psched.sys 69632 bytes (Microsoft Corporation, MS QoS Packet Scheduler)
0xF771F000 C:\WINDOWS\System32\Drivers\Cdfs.SYS 65536 bytes (Microsoft Corporation, CD-ROM File System Driver)
0xF75AF000 C:\WINDOWS\System32\DRIVERS\cdrom.sys 65536 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xF774F000 C:\WINDOWS\System32\DRIVERS\mf.sys 65536 bytes (Microsoft Corporation, Multifunction Enumerator)
0xF778F000 C:\WINDOWS\System32\DRIVERS\serial.sys 65536 bytes (Microsoft Corporation, Serial Device Driver)
0xF775F000 C:\WINDOWS\System32\Drivers\BrSerWdm.sys 61440 bytes (Brother Industries Ltd., Brother Serial driver (WDM version))
0xF75CF000 C:\WINDOWS\system32\drivers\drmk.sys 61440 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0xF75BF000 C:\WINDOWS\System32\DRIVERS\redbook.sys 61440 bytes (Microsoft Corporation, Redbook Audio Filter Driver)
0xA1F6B000 C:\WINDOWS\system32\drivers\sysaudio.sys 61440 bytes (Microsoft Corporation, System Audio WDM Filter)
0xF766F000 C:\WINDOWS\System32\DRIVERS\usbhub.sys 61440 bytes (Microsoft Corporation, Default Hub Driver for USB)
0xF756F000 C:\WINDOWS\System32\DRIVERS\CLASSPNP.SYS 53248 bytes (Microsoft Corporation, SCSI Class System Dll)
0xF777F000 C:\WINDOWS\System32\DRIVERS\i8042prt.sys 53248 bytes (Microsoft Corporation, i8042 Port Driver)
0xF75DF000 C:\WINDOWS\System32\DRIVERS\rasl2tp.sys 53248 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xF754F000 VolSnap.sys 53248 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0xF75FF000 C:\WINDOWS\System32\DRIVERS\raspptp.sys 49152 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0xF758F000 agp440.sys 45056 bytes (Microsoft Corporation, 440 NT AGP Filter)
0xF76EF000 C:\WINDOWS\System32\Drivers\Fips.SYS 45056 bytes (Microsoft Corporation, FIPS Crypto Driver)
0xF779F000 C:\WINDOWS\System32\DRIVERS\imapi.sys 45056 bytes (Microsoft Corporation, IMAPI Kernel Driver)
0xF753F000 MountMgr.sys 45056 bytes (Microsoft Corporation, Mount Manager)
0xF75EF000 C:\WINDOWS\System32\DRIVERS\raspppoe.sys 45056 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0xF752F000 isapnp.sys 40960 bytes (Microsoft Corporation, PNP ISA Bus Driver)
0xF763F000 C:\WINDOWS\System32\Drivers\NDProxy.SYS 40960 bytes (Microsoft Corporation, NDIS Proxy)
0xF76CF000 C:\WINDOWS\system32\drivers\N360\0403000.005\SRTSPX.SYS 40960 bytes (Symantec Corporation, Symantec AutoProtect)
0xF761F000 C:\WINDOWS\System32\DRIVERS\termdd.sys 40960 bytes (Microsoft Corporation, Terminal Server Driver)
0xF755F000 disk.sys 36864 bytes (Microsoft Corporation, PnP Disk Driver)
0xF772F000 C:\WINDOWS\System32\DRIVERS\HIDCLASS.SYS 36864 bytes (Microsoft Corporation, Hid Class Library)
0xF776F000 C:\WINDOWS\System32\DRIVERS\intelppm.sys 36864 bytes (Microsoft Corporation, Processor Device Driver)
0xF773F000 C:\WINDOWS\System32\Drivers\LHidUsbK.Sys 36864 bytes (Logitech, Inc., Logitech USB Mouse Function Driver.)
0xF760F000 C:\WINDOWS\System32\DRIVERS\msgpc.sys 36864 bytes (Microsoft Corporation, MS General Packet Classifier)
0xF76AF000 C:\WINDOWS\System32\DRIVERS\netbios.sys 36864 bytes (Microsoft Corporation, NetBIOS interface driver)
0xA14C8000 C:\WINDOWS\System32\Drivers\Normandy.SYS 36864 bytes (RKU Driver)
0xF757F000 PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0xF769F000 C:\WINDOWS\System32\DRIVERS\wanarp.sys 36864 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xF789F000 C:\WINDOWS\System32\Drivers\Modem.SYS 32768 bytes (Microsoft Corporation, Modem Device Driver)
0xF7867000 C:\WINDOWS\System32\DRIVERS\MXOFX.SYS 32768 bytes (Cypress Semiconductor, USB Mass Storage Device Driver (TPPFX))
0xF781F000 C:\WINDOWS\System32\Drivers\Npfs.SYS 32768 bytes (Microsoft Corporation, NPFS Driver)
0xF78E7000 C:\WINDOWS\System32\DRIVERS\usbccgp.sys 32768 bytes (Microsoft Corporation, USB Common Class Generic Parent Driver)
0xF788F000 C:\WINDOWS\System32\DRIVERS\usbehci.sys 32768 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0xF78AF000 C:\WINDOWS\System32\DRIVERS\fdc.sys 28672 bytes (Microsoft Corporation, Floppy Disk Controller Driver)
0xF78F7000 C:\WINDOWS\System32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0xF790F000 C:\WINDOWS\System32\DRIVERS\LHidKE.Sys 28672 bytes (Logitech, Inc., Logitech HID Filter Driver.)
0xF77AF000 C:\WINDOWS\System32\DRIVERS\PCIIDEX.SYS 28672 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0xF792F000 C:\WINDOWS\system32\DRIVERS\RimSerial.sys 28672 bytes (Research in Motion Ltd, RIM Virtual Serial Driver)
0xF7857000 C:\WINDOWS\System32\DRIVERS\usbprint.sys 28672 bytes (Microsoft Corporation, USB Printer driver)
0xF78D7000 C:\WINDOWS\system32\DRIVERS\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0xF78BF000 C:\WINDOWS\System32\DRIVERS\kbdclass.sys 24576 bytes (Microsoft Corporation, Keyboard Class Driver)
0xF7937000 C:\WINDOWS\System32\DRIVERS\mouclass.sys 24576 bytes (Microsoft Corporation, Mouse Class Driver)
0xF78EF000 C:\WINDOWS\System32\Drivers\TDTCP.SYS 24576 bytes (Microsoft Corporation, TCP Transport Driver)
0xF7887000 C:\WINDOWS\System32\DRIVERS\usbuhci.sys 24576 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0xF77FF000 C:\WINDOWS\System32\drivers\vga.sys 24576 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0xF77E7000 C:\WINDOWS\System32\DRIVERS\flpydisk.sys 20480 bytes (Microsoft Corporation, Floppy Driver)
0xF780F000 C:\WINDOWS\System32\Drivers\Msfs.SYS 20480 bytes (Microsoft Corporation, Mailslot driver)
0xF77B7000 PartMgr.sys 20480 bytes (Microsoft Corporation, Partition Manager)
0xF7917000 C:\WINDOWS\System32\DRIVERS\ptilink.sys 20480 bytes (Parallel Technologies, Inc., Parallel Technologies DirectParallel IO Library)
0xF7927000 C:\WINDOWS\System32\DRIVERS\raspti.sys 20480 bytes (Microsoft Corporation, PTI DirectParallel® mini-port/call-manager driver)
0xF7907000 C:\WINDOWS\System32\DRIVERS\TDI.SYS 20480 bytes (Microsoft Corporation, TDI Wrapper)
0xF77F7000 C:\WINDOWS\System32\watchdog.sys 20480 bytes (Microsoft Corporation, Watchdog Driver)
0xA1CC4000 C:\WINDOWS\System32\Drivers\Aspi32.SYS 16384 bytes (Adaptec, ASPI for WIN32 Kernel Driver)
0xF72B3000 C:\WINDOWS\System32\DRIVERS\mssmbios.sys 16384 bytes (Microsoft Corporation, System Management BIOS Driver)
0xA20D3000 C:\WINDOWS\System32\DRIVERS\ndisuio.sys 16384 bytes (Microsoft Corporation, NDIS User mode I/O Driver)
0xF7A07000 C:\WINDOWS\SYSTEM32\DRIVERS\OMCI.SYS 16384 bytes (Dell Computer Corporation, OMCI Device Driver)
0xF7A17000 C:\WINDOWS\System32\DRIVERS\serenum.sys 16384 bytes (Microsoft Corporation, Serial Port Enumerator)
0xF793F000 C:\WINDOWS\system32\BOOTVID.dll 12288 bytes (Microsoft Corporation, VGA Boot Driver)
0xF79EF000 C:\WINDOWS\System32\Drivers\BrUsbMdm.sys 12288 bytes (Brother Industries Ltd., Brother USB MDM Driver )
0xF72A3000 C:\WINDOWS\System32\Drivers\BrUsbScn.sys 12288 bytes (Brother Industries Ltd., Brother USB SCN Driver)
0xF7A0F000 C:\WINDOWS\System32\drivers\Dxapi.sys 12288 bytes (Microsoft Corporation, DirectX API Driver)
0xF6D76000 C:\WINDOWS\system32\drivers\gt680x.sys 12288 bytes ( , USB Scanner Driver)
0xF6D6E000 C:\WINDOWS\System32\DRIVERS\hidusb.sys 12288 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0xA1C27000 C:\WINDOWS\System32\DRIVERS\mdmxsdk.sys 12288 bytes (Conexant, Diagnostic Interface DRIVER)
0xF79D7000 C:\WINDOWS\System32\DRIVERS\mouhid.sys 12288 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0xF7A2B000 C:\WINDOWS\System32\DRIVERS\ndistapi.sys 12288 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0xF79DF000 C:\WINDOWS\System32\DRIVERS\rasacd.sys 12288 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0xF7A63000 C:\WINDOWS\system32\drivers\aeaudio.sys 8192 bytes (Andrea Electronics Corporation, Andrea Audio Stub Driver)
0xF7A87000 C:\WINDOWS\System32\Drivers\Beep.SYS 8192 bytes (Microsoft Corporation, BEEP Driver)
0xF7ABB000 C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS 8192 bytes
0xF7A83000 C:\WINDOWS\System32\Drivers\Fs_Rec.SYS 8192 bytes (Microsoft Corporation, File System Recognizer Driver)
0xF7A2F000 C:\WINDOWS\system32\KDCOM.DLL 8192 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xF7A8B000 C:\WINDOWS\System32\Drivers\mnmdd.SYS 8192 bytes (Microsoft Corporation, Frame buffer simulator)
0xF7A6B000 C:\WINDOWS\System32\Drivers\ParVdm.SYS 8192 bytes (Microsoft Corporation, VDM Parallel Driver)
0xF7A8F000 C:\WINDOWS\System32\DRIVERS\RDPCDD.sys 8192 bytes (Microsoft Corporation, RDP Miniport)
0xF7A67000 C:\WINDOWS\System32\Drivers\RootMdm.sys 8192 bytes (Microsoft Corporation, Legacy Non-Pnp Modem Device Driver)
0xF7A6D000 C:\WINDOWS\System32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0xF7A79000 C:\WINDOWS\System32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0xF7A31000 C:\WINDOWS\System32\DRIVERS\WMILIB.SYS 8192 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xF7B7A000 C:\WINDOWS\System32\DRIVERS\audstub.sys 4096 bytes (Microsoft Corporation, AudStub Driver)
0xF7BD6000 C:\WINDOWS\System32\Drivers\Brfilt.sys 4096 bytes (Brother Industries Ltd., Brother Multi Function Filter driver)
0xF7C11000 C:\WINDOWS\System32\drivers\dxgthk.sys 4096 bytes (Microsoft Corporation, DirectX Graphics Driver Thunk)
0xF7C15000 C:\WINDOWS\System32\Drivers\Null.SYS 4096 bytes (Microsoft Corporation, NULL Driver)
0xF7AF7000 pciide.sys 4096 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0x8643B058 unknown_irp_handler 4008 bytes
==============================================
>Stealth
==============================================
0x862CEBC6 Unknown page with executable code, 1082 bytes
0x862CF8DC Unknown page with executable code, 1828 bytes
0x8629E7EA Unknown page with executable code, 2070 bytes
0x861FF453 Unknown page with executable code, 2989 bytes
0x8628B39D Unknown page with executable code, 3171 bytes
0x862BD2B9 Unknown page with executable code, 3399 bytes
0x8635051C Unknown thread object [ ETHREAD 0x864A2020 ] , 600 bytes
0x86273EAB Unknown thread object [ ETHREAD 0x86DB59E8 ] , 600 bytes

Edited by jjrob, 02 January 2011 - 05:24 PM.


#7 Casey_boy

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Posted 03 January 2011 - 05:54 AM

Hi,

I'll try and answer your questions first and then I'll give you some further instructions. Feel free to ask more questions if anything is unclear.

- Why can't the computer complete a GMER scan?

There can be many reasons for this, sometimes it is an infection on the PC but sometimes the PC can be clean and GMER still wont run.

- What does the Blue Screen error message mean?

The BSOD is due to the running of GMER, however, this is nothing to worry about, since it is known to be sometimes unstable. GMER can cause system instability because it scans kernel processes. The BSOD message is not important at this point.

- Would you like me to try the GMER scan in Safe Mode?

No, thank you, we were able to get a scan with RKU which does much the same job as GMER :thumbup2: .

- Did you see the Attach.txt file in the original post?

I did :) that's how I was able to tell that you had an out of date version of Adobe and had Limewire installed.


The RKU log shows there is a possibility of a rootkit infection, so I would like you to do the following:

ComboFix

We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. If you are prompted to install the Recovery Console, then please do so.

Please include the C:\ComboFix.txt in your next reply for further review.

Note: If you have trouble running ComboFix, then please rename ComboFix.exe to Caseyboy.exe and re-run.


Casey

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#8 jjrob

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Posted 03 January 2011 - 08:12 PM

One of the techs at work has had experience with ComboFix and suggested that I do the following:

-Download and run ComboFix in Safe Mode
-Then run Full Malwarebytes scan in Safe Mode
-Then run Quick Malwarebytes scan in regular XP mode

What is your opinion?

Also I forgot to mention that for some time now I have been using the computer with the Mebroot virus and HelpAssistant trojan (I think they are related) which makes a duplicate copy of my hard drive, using up space. I guess it will eventually slow down my computer. Have you heard of this? Please advise.

#9 Casey_boy

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Posted 04 January 2011 - 08:57 AM

Hi again,

One of the techs at work has had experience with ComboFix and suggested that I do the following:

-Download and run ComboFix in Safe Mode
-Then run Full Malwarebytes scan in Safe Mode
-Then run Quick Malwarebytes scan in regular XP mode

What is your opinion?


Running ComboFix in Safe Mode actually reduces the functionality of the program. I would suggest that you (and the tech you reference) do not use combofix unless supervised by someone trained in its use. It is a very powerful tool and should only be used by those who are trained to do so, simply having experience using it does not mean you are trained.

As for the Malwarebytes scan, we will do this after we have done some cleaning. The reason for this is that antimalware products can often leave components of the malware behind which makes it much harder to clean afterwards. Also, in the case of badly infected machines, antimalware products may fail to run or fail to detect anything at all.

I forgot to mention that for some time now I have been using the computer with the Mebroot virus and HelpAssistant trojan


Thank you, we will need to verify if this infection is still active (this will be done later). We will first attempt to fix the HelpAssistant part of the infection:

HelpAssistant

Please download HelpAsst_mebroot_fix.exe and save it to your desktop.
Close out all other open programs and windows.
Double click the file to run it and follow any prompts.
If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.


*In the event the tool does not detect an mbr infection and completes, click Start>Run and type the following bolded command, then hit Enter.

mbr -f

Now, please do the Start>Run>mbr -f command a second time.
Now shut down the computer (do not restart, but shut it down), wait a few minutes then start it back up.
Give it about 5 minutes, then click Start>Run and type the following bolded command, then hit Enter.

helpasst -mbrt

Make sure you leave a space between helpasst and -mbrt !
When it completes, a log will open.
Please post the contents of that log.

**Important note to Dell users - fixing the mbr may prevent access the the Dell Restore Utility, which allows you to press a key on startup and revert your computer to a factory delivered state. There are a couple of known fixes for said condition, though the methods are somewhat advanced. If you are unwilling to take such a risk, you should not allow the tool to execute mbr -f nor execute the command manually, and you will either need to restore your computer to a factory state or allow your computer to remain having an infected mbr (the latter not recommended).

Casey

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#10 jjrob

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Posted 04 January 2011 - 11:51 AM

I do have a Dell desktop.
If I understand you, I should run ComboFix to address the Redirect problems first and send you the txt file?
You will then contact me regarding Malwarebytes?
Then I will proceed with the HelpAsst/Meboot fix? (will it remove the HelpAsst folder from my hard drive?)

#11 Casey_boy

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Posted 04 January 2011 - 12:57 PM

Hi again,

If I understand you, I should run ComboFix to address the Redirect problems first and send you the txt file?
You will then contact me regarding Malwarebytes?
Then I will proceed with the HelpAsst/Meboot fix? (will it remove the HelpAsst folder from my hard drive?)


No, we'll start with the HelpAssistant fix first please.

Post me that and then we'll move on. Thanks for checking though :thumbup2:

Casey

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#12 jjrob

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Posted 04 January 2011 - 01:57 PM

Casey,
I am a bit concerned about the HelpAsst/Mebroot fix. I am afraid that approaching a possibe MBR problem may lead to me not being able to boot up. I don't want risk having to reinstall windows. I only have my data backed up through Norton 360. Please advise.

Edited by jjrob, 04 January 2011 - 01:58 PM.


#13 Casey_boy

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Posted 05 January 2011 - 06:19 AM

Hi jjrob,

I understand your concerns about fixing the MBR and whilst it does come with the risk of damaging your boot up; the risk of not fixing this is much higher. You will have a very dangerous and active infection installed on your PC.

You should also note, that we have many tools we can use even in the unlikely event that you system becomes unbootable to get your PC up and running again. It is very unlikely that'd you need to reinstall Windows.

Hope that helps,

Casey

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#14 jjrob

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Posted 05 January 2011 - 06:57 PM

To fix the HelpAsst and Mebroot, do I need to disable Norton Antivirus and Norton Firewall? I only run Malwarebytes as needed. Anything else?

#15 Casey_boy

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Posted 06 January 2011 - 07:14 AM

Hi,

Disabling those programs should not be required, however, if you wish to disable the Antivirus software to "play safe" then just be sure to re-enable after the fix.

Thanks,

Casey

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