: No one should be using ComboFix
unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator
to be "used under the guidance and supervision of an expert
. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.
When issues arise due to complex malware infections, possible false detections, problems running ComboFix or with other security tools causing conflicts, experts are usually aware of them and can advise what should or should not be done while providing individual assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here
Please reboot in "safe mode with networking
", then download Malwarebytes' Anti-Malware
(v1.50.1) and RKill
by Grinler, saving them to your desktop.RKill.exe Download LinkRKill.com Download LinkRKill.scr Download Link
Renamed versions if the above do not work:iExplore.exe Download LinkeXplorer.exe Download Link <- this renamed copy may trigger an alert from MBAM...just ignore it.WiNlOgOn.exe Download LinkuSeRiNiT.exe Download LinkRKill is available in several versions to include renamed versions in case one does not work, you can try another. As such, you may want to download and save more than one before proceeding.
Reboot normally, then proceed as follows:
-- If you get an alert that Rkill is infected, ignore it. The alert is a fake warning given by the rogue software which attempts to terminate tools that try to remove it. If you see such a warning, leave the warning on the screen and then run Rkill again. By not closing the warning, this sometimes allows you to bypass the malware's attempt to protect itself so that Rkill can perform its routine.Important: Do not reboot your computer
- Double-click on the Rkill desktop icon to run the tool.
Vista/Windows 7 users right-click and select Run As Administrator.
- A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
- If not, delete the file, then download and use the one provided in Link 2.
- If it still does not work, repeat the process and attempt to use one of the remaining versions until the tool runs.
- Note: You may have to make repeated attempts to use Rkill several times before it will run as some malware variants try to block it.
- A log file will be created and saved to the root directory, C:\rkill.log
- Copy and paste the contents of rkill.log in your next reply.
until after performing a scan with Malwarebyes'. A scan must be completed immediately after running RKill.
Perform a Quick Scan
in normal mode with Malwarebytes' Anti-Malware and follow these instructions
. Check all items found for removal. Don't forgot to check for database definition updates
through the program's interface (preferable method
) before scanning and to reboot afterwards. Failure to reboot normally
will prevent Malwarebytes' from removing all the malware. When done, click the Logs
tab and copy/paste the contents of the new report in your next reply.If you cannot use the Internet or download any required programs
to the infected machine, try downloading them from another computer (family member, friend, library, etc) with an Internet connection. Save to a flash (usb, pen, thumb, jump) drive or CD, transfer to the infected machine, then install and run the program(s). If you cannot copy files to your usb drive, make sure it is not "Write Protected
". Some flash drives have a switch on the side or on the back as shown here
which could have accidentally been moved to write protect.