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Vista Will Not Boot, Blue Screen


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#1 JoeRa

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Posted 23 December 2010 - 08:14 PM

Gateway LX6810
Vista Service Pack 2
Q8200 Core 2 Quad
8GB RAM



I'll try to keep this short.

My computer was acting fine then I got a message from Windows Essentials saying a required restart was needed to finish an update. I exited the message as I was doing something a restarted 15 minutes later. When I restarted it went through the normal shutdown cycle then the monitor turned off. But the computer stayed on. I figured this was part of the update and it would shut down in a minute. After about 15 minutes it still didn't shut off so I shut it down manually. When I restarted it, it got to the welcome screen and it went to a blue screen. I thought it was a one time thing so I restarted it again and the same thing happen. I tried safe mode and the same thing happen.

One time the computer started it got to the desktop but wasn't acting right at all. I saw a message from Windows Essentials saying "A full system scan is required to finish threat removal." This was the first time I saw any evidence of a threat." I clicked scan but the computer was not responding.

I cleaned out the computer of dust, the cpu fan I believe (see screenshot below) accumulates a lot of dust and has been the cause of random shut offs once before. I saw a large amount of dust deep inside by the fan so I unscrewed it and blew out all the dust. I put it back together and tried again with no luck.

Here is the blue screen that comes up
0x000000D1 (0x0a0 0x02... XFFFFFA6000B8E930)
storport.sys
http://imgur.com/rxI1o
http://imgur.com/NOsRm

Here is the inside of the computer and what I cleaned out
http://i.imgur.com/C7L9a.jpg
http://imgur.com/t23zb


Let me know of any additional info needed.

Edited by hamluis, 24 December 2010 - 08:49 AM.
Moved from Vista to Am I Infected ~ Hamluis.


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#2 Elise

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Posted 26 December 2010 - 04:28 PM

Hello,
Do you have a Vista DVD at hand, or if you don't have one, does tapping F8 and bringing up the Advanced boot menu options, include the Repair Windows option?
If so, please try a Startup Repair

regards, Elise


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#3 JoeRa

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Posted 26 December 2010 - 07:26 PM

I have 2 DVD's that came with the computer. Neither of them are official dvds but instead made by the previous owner.
The first is labeled Gateway System Restore.
The other 2 are labeled Gateway Recovery Disc (disc 1 and 2)

When the system restore cd is inserted and booted from it brings me to "Gateway recovery center." From here there are two options visible, restore to factory defaults or exit. The restore option is there but is not clickable, the exit option is clickable but just restarts the computer.

The gateway recovery disc does nothing.

#4 Elise

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Posted 30 December 2010 - 05:58 AM

When you tap F8 on startup, do you see the "Repair Windows" option in the Advanced boot options menu?

regards, Elise


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