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Infected, but no scan completes

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3 replies to this topic

#1 Steve48224


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Posted 23 December 2010 - 08:13 PM

My son's laptop running Vista got some kind of infection in the last 2 weeks, but I can't even begin to give you any clues. Every antivirus program we've installed disappears. Hijack This, Trend Micro Housecall, Rootkit Buster, Malware Bytes AntiMalware, nothing runs to completion. They all start but then shut down before displaying any results.

I've looked at the instructions for the "system tool 2011 trojan" as well as the "Internet Security 2011" removal instructions I found on here, but I can't tell if that's the problem or not.

I'm at a total loss, because I can't even get a handle on where to start looking to figure out what's wrong, much less fix the problem.

Any help I can get here would be greatly appreciated.

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#2 Broni


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Posted 23 December 2010 - 08:51 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 Steve48224

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Posted 24 December 2010 - 09:35 AM

Broni, thanks for the response. I'm creating the new post as soon as I type this.

I have to work with the laptop and the desktop. The laptop browser can't access BleepingComputer. It keeps getting redirected away to random crap.

#4 hamluis



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Posted 24 December 2010 - 11:42 AM

Reference: http://www.bleepingcomputer.com/forums/topic369168.html/page__p__2068231#entry2068231

Now that you have properly posted a malware log in the appropriate forum, you should take all further instructions from the Malware Response Team in that forum.

You are encouraged not to make additional posts to your topic there...until some MRT person has responded to your topic. We ask this because personnel will normally look for topics without a response, assuming that any MRL topic with a response...is already being worked. Posting unrequested additional posts...might result in unnecessary delays in your topic receiving the attention it warrants.

You are also encouraged not to make any changes to your system...once you have run and posted the prescribed logs. A change in the system may further impair any efforts to assist you.

Be patient...it's a holiday time period, many of us are traveling, visiting. your topic will be handled as soon as it is possible.

To prevent confusion, I am closing this topic.


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