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Generic Host Process for Win32 Needs to Close


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3 replies to this topic

#1 gizmot

gizmot

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  • 1 posts
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  • Local time:05:28 PM

Posted 23 December 2010 - 12:44 PM

Hello, I am a new member to the site and this is my first post. I was interested to see if you could assist me with a persistent problem I am experiencing with the Generic Host Process for Win32 has encountered an error and needs to close. The instruction at 0x7c923845 referenced memory at 0x00000000, the memory could not be read.
The Norton antivirus I had on this PC became disabled a few weeks ago and have only had the time to look into this now. I have installed Norton Antivirus 2011 and conducted scans of the system, in which it did detect errors and a virus which it successfully quarentined (Trojan ByteVerify and Downloader. I have also installed spybot and registry mechanic from PC Tools (which found and repaired many errors) but yet the problem persists.
I have followed the directions for the DDS, attach and ark files which are included for your review.
Thank you for any assistance or recommendations that you have, as it will be greatly appreciated!


DDS (Ver_10-12-12.02) - NTFSx86
Run by Mike Trosclair at 9:51:11.39 on Thu 12/23/2010
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.511.66 [GMT -6:00]

AV: Norton AntiVirus *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
AV: Smart Engine *Enabled/Updated* {84AD8D76-C70A-48C7-A44E-5653092CBF8E}
AV: Symantec AntiVirus Corporate Edition *Enabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
FW: Smart Engine *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\apdproxy.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Photoshop Elements 5.0\PhotoshopElementsFileAgent.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Google\Update\1.2.183.39\GoogleCrashHandler.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\WINDOWS\system32\svchost.exe -k hpdevmgmt
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Viewpoint\Common\ViewpointService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Norton AntiVirus\Engine\18.1.0.37\ccSvcHst.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\System32\mshta.exe
C:\Documents and Settings\Mike Trosclair\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.startsearcher.com
uSearch Page =
uWindow Title = Windows Internet Explorer provided by Yahoo!
uSearchMigratedDefaultURL = hxxp://www.google.com/search?q={searchTerms}&sourceid=ie7&rls=com.microsoft:en-US&ie=utf8&oe=utf8
uSearch Bar =
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Yahoo! uC: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
uURLSearchHooks: MHURLSearchHook Class: {1c4ab6a5-595f-4e86-b15f-f93cce2bbd48} - c:\program files\celebrity toolbar\tbhelper.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: MHTBPos00 Class: {0c37b053-fd68-456a-82e1-d788ee342e6f} - c:\program files\celebrity toolbar\tbcore3.dll
BHO: WormRadar.com IESiteBlocker.NavFilter: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - AVG Safe Search
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Yahoo! IE Services Button: {5bab4b5b-68bc-4b02-94d6-2fc0de4a7897} - c:\program files\yahoo!\common\yiesrvc.dll
BHO: Facetheme: {66d8fba6-d90f-40a9-ac55-84896f79ca69} - c:\program files\object\bho_project.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\18.1.0.37\IPSBHO.DLL
BHO: {8a9d74f9-560b-4fe7-abeb-3b2e638e5cd6} - BrowserHelper Class
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: CMySite Class: {d62ec836-bf1e-4cac-81be-fb9179835d8e} - c:\program files\celebrity toolbar\mhxpcomi.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! uC: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn1\yt.dll
TB: Celebrity Toolbar: {fd2fd708-1f6f-4b68-b141-c5778f0c19bb} - c:\program files\celebrity toolbar\tbcore3.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
uPolicies-explorer: DisallowRun = 1 (0x1)
uPolicies-disallowrun: 0 = msseces.exe
uPolicies-disallowrun: 1 = MSASCui.exe
uPolicies-disallowrun: 2 = ekrn.exe
uPolicies-disallowrun: 3 = egui.exe
uPolicies-disallowrun: 4 = avgnt.exe
uPolicies-disallowrun: 5 = avcenter.exe
uPolicies-disallowrun: 6 = avscan.exe
uPolicies-disallowrun: 7 = avgfrw.exe
uPolicies-disallowrun: 8 = avgui.exe
uPolicies-disallowrun: 9 = avgtray.exe
uPolicies-disallowrun: 10 = avgscanx.exe
uPolicies-disallowrun: 11 = avgcfgex.exe
uPolicies-disallowrun: 12 = avgemc.exe
uPolicies-disallowrun: 13 = avgchsvx.exe
uPolicies-disallowrun: 14 = avgcmgr.exe
uPolicies-disallowrun: 15 = avgwdsvc.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\Yinsthelper.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo2.walgreens.com/WalgreensActivia.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/40.11/uploader2.cab
DPF: {639658F3-B141-4D6B-B936-226F75A5EAC3} - hxxp://www.shockwave.com/content/dinerdash2/sis/DinerDash2.1.0.0.67.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {A9F8D9EC-3D0A-4A60-BD82-FBD64BAD370D} - hxxp://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsxp2k.cab
DPF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} - hxxp://ak.imgag.com/imgag/cp/install/AxCtp2.cab
DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} - hxxp://a.download.toontown.com/sv1.0.28.9/ttinst.cab
DPF: {C4847596-972C-11D0-9567-00A0C9273C2A} - hxxps://www.netchexonline.net/ActiveX/activexviewer.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Handler: mhtb - {669A2A3A-F19C-452D-800D-1240299756C1} - c:\program files\celebrity toolbar\mhxpcomi.dll
AppInit_DLLs: c:\progra~1\google\google~2\GOEC62~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
IFEO: image file execution options - svchost.exe
IFEO: a.exe - svchost.exe
IFEO: aAvgApi.exe - svchost.exe
IFEO: AAWTray.exe - svchost.exe
IFEO: About.exe - svchost.exe

Note: multiple IFEO entries found. Please refer to Attach.txt

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\miketr~1\applic~1\mozilla\firefox\profiles\l0ypbwp5.default\
FF - prefs.js: browser.search.defaulturl - hxxp://www.startsearcher.com/?q=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.startsearcher.com
FF - prefs.js: keyword.URL - hxxp://www.startsearcher.com/?src=kw&q=
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\documents and settings\mike trosclair\application data\mozilla\firefox\profiles\l0ypbwp5.default\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}\components\frozen.dll
FF - component: c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
FF - component: c:\program files\mozilla firefox\components\mhxpcom.dll
FF - plugin: c:\documents and settings\mike trosclair\application data\facebook\npfbplugin_1_0_3.dll
FF - plugin: c:\documents and settings\mike trosclair\local settings\application data\unity\webplayer\loader\npUnity3D32.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\NPAskSBr.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npViewpoint.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - c:\documents and settings\all users\application data\mozilla\firefox extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\IPSFFPlgn
FF - Ext: Google Toolbar for Firefox: {3112ca9c-de6d-4884-a869-9855de68056c} - %profile%\extensions\{3112ca9c-de6d-4884-a869-9855de68056c}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1201000.025\SymDS.sys [2010-12-21 339504]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1201000.025\SymEFA.sys [2010-12-21 666672]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\definitions\bashdefs\20101123.003\BHDrvx86.sys [2010-11-22 691248]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1201000.025\Ironx86.sys [2010-12-21 134704]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\18.1.0.37\ccSvcHst.exe [2010-12-21 126904]
R2 PCToolsSSDMonitorSvc;PC Tools Startup and Shutdown Monitor service;c:\program files\common files\pc tools\smonitor\StartManSvc.exe [2010-4-24 632792]
R2 Viewpoint Manager Service;Viewpoint Manager Service;c:\program files\viewpoint\common\ViewpointService.exe [2008-2-24 24652]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-12-21 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\definitions\ipsdefs\20101222.001\IDSXpx86.sys [2010-12-22 341944]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\definitions\virusdefs\20101222.025\NAVENG.SYS [2010-12-23 86008]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.1.0.37\definitions\virusdefs\20101222.025\NAVEX15.SYS [2010-12-23 1360760]
R3 RTL8192su;%RTL8192su.DeviceDesc.DispName%;c:\windows\system32\drivers\RTL8192su.sys [2010-1-6 594048]
S2 AVGIDSAgent;AVGIDSAgent;"c:\program files\avg\avg10\identity protection\agent\bin\avgidsagent.exe" --> c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [?]
S2 gupdate1c9cdb649e93232;Google Update Service (gupdate1c9cdb649e93232);c:\program files\google\update\GoogleUpdate.exe [2009-5-5 133104]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-8-17 30192]
S3 MatSvc;Microsoft Automated Troubleshooting Service;c:\program files\microsoft fix it center\Matsvc.exe [2010-11-16 267568]

=============== Created Last 30 ================

2010-12-22 22:25:36 -------- d-----w- c:\docume~1\miketr~1\locals~1\applic~1\FixItCenter
2010-12-22 21:53:20 -------- d-----w- c:\windows\MATS
2010-12-22 21:53:18 -------- d-----w- c:\program files\Microsoft Fix it Center
2010-12-22 05:02:45 -------- d-----w- c:\docume~1\alluse~1\applic~1\PC Tools
2010-12-22 04:51:07 -------- d-----w- c:\docume~1\miketr~1\applic~1\Tific
2010-12-21 20:26:25 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-12-21 20:26:25 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-12-21 20:25:44 666672 ----a-r- c:\windows\system32\drivers\nav\1201000.025\SymEFA.sys
2010-12-21 20:25:44 50096 ----a-r- c:\windows\system32\drivers\nav\1201000.025\srtspx.sys
2010-12-21 20:25:44 369072 ----a-r- c:\windows\system32\drivers\nav\1201000.025\symtdi.sys
2010-12-21 20:25:44 339504 ----a-r- c:\windows\system32\drivers\nav\1201000.025\SymDS.sys
2010-12-21 20:25:44 331312 ----a-r- c:\windows\system32\drivers\nav\1201000.025\symtdiv.sys
2010-12-21 20:25:44 294448 ----a-r- c:\windows\system32\drivers\nav\1201000.025\symnets.sys
2010-12-21 20:25:43 489008 ----a-r- c:\windows\system32\drivers\nav\1201000.025\srtsp.sys
2010-12-21 20:25:43 134704 ----a-r- c:\windows\system32\drivers\nav\1201000.025\Ironx86.sys
2010-12-21 20:24:04 -------- d-----w- c:\windows\system32\drivers\nav\1201000.025
2010-12-21 20:24:04 -------- d-----w- c:\windows\system32\drivers\NAV
2010-12-21 20:23:47 -------- d-----w- c:\program files\Norton AntiVirus
2010-12-21 20:13:33 -------- d-----w- c:\program files\NoNAV
2010-12-21 19:47:12 -------- d-----w- c:\program files\Symantec
2010-12-21 19:06:17 -------- d-----w- C:\SymNoNav
2010-12-21 18:54:06 -------- d-----w- c:\program files\NortonInstaller
2010-12-21 17:01:15 -------- d-----w- c:\windows\LMI28.tmp
2010-12-21 15:39:38 -------- d-----w- c:\docume~1\miketr~1\locals~1\applic~1\NPE
2010-12-21 14:43:51 -------- d-----w- c:\windows\system32\drivers\etc\host
2010-12-21 02:57:58 37336 ----a-w- c:\windows\system32\CleanMFT32.exe
2010-12-14 01:49:12 -------- d-----w- C:\AVG
2010-12-14 01:33:17 -------- d--h--w- c:\docume~1\alluse~1\applic~1\Common Files
2010-12-14 01:27:38 -------- d-----w- c:\docume~1\alluse~1\applic~1\AVG10
2010-12-14 01:26:35 -------- d-----w- c:\program files\AVG
2010-12-14 01:12:10 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2010-12-13 20:48:59 -------- d-----w- c:\docume~1\alluse~1\applic~1\NortonInstaller
2010-12-13 20:41:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Norton
2010-12-13 04:03:07 -------- d-----w- c:\program files\Spybot - Search & Destroy
2010-12-13 04:03:07 -------- d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2010-11-26 22:28:41 -------- d-----w- c:\docume~1\miketr~1\locals~1\applic~1\Electronic Arts

==================== Find3M ====================

2010-11-16 07:10:14 65328 ----a-w- c:\windows\apppatch\matsshim.dll
2010-11-13 00:53:06 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-12 22:34:10 73728 ----a-w- c:\windows\system32\javacpl.cpl

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD1200JB-75CRA0 rev.16.06V16 -> Harddisk0\DR0 -> \Device\Ide\IdePort0 P0T0L0-3

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys >>UNKNOWN [0x82F6E555]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x82f747b0]; MOV EAX, [0x82f7482c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x804E37D5] -> \Device\Harddisk0\DR0[0x82F84AB8]
3 CLASSPNP[0xF8576FD7] -> nt!IofCallDriver[0x804E37D5] -> [0x82F0C4C8]
\Driver\atapi[0x82FCDD30] -> IRP_MJ_CREATE -> 0x82F6E555
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; STI ; PUSH AX; POP ES; PUSH AX; POP DS; CLD ; MOV SI, 0x7c1b; MOV DI, 0x61b; PUSH AX; PUSH DI; MOV CX, 0x1e5; REP MOVSB ; RETF ; MOV BP, 0x7be; MOV CL, 0x4; CMP [BP+0x0], CH; JL 0x2e; JNZ 0x3a; }
detected disk devices:
\Device\Ide\IdeDeviceP0T0L0-3 -> \??\IDE#DiskWDC_WD1200JB-75CRA0_____________________16.06V16#4457572d414d4338383230393733_035_0_0_0_0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi DriverStartIo -> 0x82F6E39B
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !

============= FINISH: 9:54:35.51 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 30 December 2010 - 11:50 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 02 January 2011 - 11:44 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 06 January 2011 - 06:24 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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