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Cannot Access Microsoft or Anti-Virus/Malware Sites

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2 replies to this topic

#1 Scola


  • Members
  • 2 posts
  • Local time:03:09 PM

Posted 23 December 2010 - 06:19 AM

Hi guys,

Had this problem for a while, I cannot access any Microsoft or Antivirus, Malware etc. websites.

I've run Spybot S&D, Super Anti Spyware, Malwarebytes, Sophos, Adaware, ATF cleaner - all on full scans (downloading them was a nightmare when I can't access any sites) and nothing they pick up seems to solve the problem. Googling around doesn't seem to shed any light on anything either.

My hosts file itself looks clean, the only modifications are by SpybotSD.

I'd appreciate any help you can give me on this one, it'd be nice to have my computer working again.

Thanks :)


DDS (Ver_10-12-12.02) - NTFSx86
Run by RJ's Laptop at 10:46:06.60 on 23/12/2010
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_05
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.3061.1419 [GMT 0:00]

AV: Sophos Anti-Virus *Disabled/Updated* {479CCF92-4960-B3E0-7373-BF453B467D2C}
SP: Sophos Anti-Virus *Disabled/Updated* {FCFD2E76-6F5A-BC6E-49C3-843740C13791}

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\EPSON\eEBAPI\eEBSVC.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Acer\Mobility Center\MobilityService.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Acer\Empowering Technology\eRecovery\eRecoveryService.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Razer\razerhid.exe
C:\Program Files\BillP Studios\WinPatrol\WinPatrol.exe
C:\Program Files\Microsoft LifeChat\LifeChat.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Razer\razerofa.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k netsvcs
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Users\RJ's Laptop\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Sophos Web Content Scanner: {39ea7695-b3f2-4c44-a4bc-297ada8fd235} - c:\program files\sophos\sophos anti-virus\SophosBHO.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
TB: {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - No File
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [SpybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe
mRun: [ALaunch] c:\acer\alaunch\AlaunchClient.exe
mRun: [IAAnotif] "c:\program files\intel\intel matrix storage manager\Iaanotif.exe"
mRun: [LManager] c:\progra~1\launch~1\LManager.exe
mRun: [eRecoveryService]
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [WarReg_PopUp] c:\acer\wr_popup\WarReg_PopUp.exe
mRun: [razer] c:\program files\razer\razerhid.exe
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe
mRun: [Diamondback] c:\program files\razer\diamondback\razerhid.exe
mRun: [LifeChat] "c:\program files\microsoft lifechat\LifeChat.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\users\rj'sla~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\autoup~1.lnk - c:\program files\sophos\autoupdate\ALMon.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: {9737307B-BCC6-4C2B-A134-78EEB8B69D89} =
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\sophos\sophos~1\sophos_detoured.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
mASetup: {61E3FE32-07B9-4563-A3E0-2DE2D620FE10} - c:\program files\pixiepack codec pack\InstallerHelper.exe

================= FIREFOX ===================

FF - ProfilePath - c:\users\rj'sla~1\appdata\roaming\mozilla\firefox\profiles\5wixl1q1.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA}
FF - Ext: Greasemonkey: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} - %profile%\extensions\{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
FF - Ext: Firefox Universal Uploader (fireuploader): {0200c2a9-70da-4f6d-b527-f5f7d7877228} - %profile%\extensions\{0200c2a9-70da-4f6d-b527-f5f7d7877228}
FF - Ext: Live HTTP Headers: {8f8fe09b-0bd3-4470-bc1b-8cad42b8203a} - %profile%\extensions\{8f8fe09b-0bd3-4470-bc1b-8cad42b8203a}

FF - user.js: network.cookie.cookieBehavior - 0
FF - user.js: privacy.clearOnShutdown.cookies - false
FF - user.js: security.warn_viewing_mixed - false
FF - user.js: security.warn_viewing_mixed.show_once - false
FF - user.js: security.warn_submit_insecure - false
FF - user.js: security.warn_submit_insecure.show_once - false

============= SERVICES / DRIVERS ===============

R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R1 SAVOnAccess;SAVOnAccess;c:\windows\system32\drivers\savonaccess.sys [2010-7-16 93688]
R2 {49DE1C67-83F8-4102-99E0-C16DCC7EEC796};{49DE1C67-83F8-4102-99E0-C16DCC7EEC796};c:\program files\acer arcade deluxe\play movie\000.fcl [2007-6-29 13560]
R2 ALaunchService;ALaunch Service;c:\acer\alaunch\ALaunchSvc.exe [2001-1-10 50688]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\sophos\sophos anti-virus\SAVAdminService.exe [2010-7-16 80936]
R2 SAVService;Sophos Anti-Virus;c:\program files\sophos\sophos anti-virus\SavService.exe [2008-8-21 98304]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;c:\program files\sophos\autoupdate\ALsvc.exe [2010-7-16 172032]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2001-1-10 179712]
R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2001-1-10 32256]
R3 NETw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\NETw5v32.sys [2008-8-8 3662848]
S2 AppSystem;Support Event;c:\windows\system32\svchost.exe -k netsvcs [2008-8-8 21504]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\spybot - search & destroy\SDWinSec.exe [2008-6-14 1153368]
S3 netr73;Sitecom RT73 Wireless Driver for Vista;c:\windows\system32\drivers\netr73.sys [2008-8-8 256000]
S3 Razerlow;Razerlow USB Filter Driver;c:\windows\system32\drivers\Razerlow.sys [2007-8-31 13225]
S4 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-9-10 611664]
S4 gupdate1c9b2ebcb7d3950;Google Update Service (gupdate1c9b2ebcb7d3950);c:\program files\google\update\GoogleUpdate.exe [2009-4-1 133104]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2010-7-16 20288]

=============== Created Last 30 ================

2010-12-23 00:13:04 19248 ----a-w- c:\windows\system32\drivers\rspsc32.sys
2010-12-23 00:13:04 -------- d-----w- c:\program files\RootKit Hook Analyzer
2010-12-23 00:03:30 -------- d-----w- c:\progra~2\MFAData
2010-12-23 00:02:26 -------- d-----w- c:\users\rj's laptop\Pavark
2010-12-22 23:51:32 -------- d-----w- C:\$RECYCLE.BIN
2010-12-22 23:48:46 -------- d-----w- c:\users\rj'sla~1\appdata\local\temp
2010-12-22 23:11:48 -------- d-----w- c:\progra~2\RegCure
2010-12-22 20:56:07 -------- d-----w- c:\users\rj'sla~1\appdata\roaming\SUPERAntiSpyware.com
2010-12-22 20:56:07 -------- d-----w- c:\progra~2\SUPERAntiSpyware.com
2010-12-22 20:56:00 -------- d-----w- c:\program files\SUPERAntiSpyware
2010-12-20 18:43:58 -------- d-----w- c:\windows\Profiles
2010-12-17 13:52:00 -------- d-----w- c:\users\rj'sla~1\appdata\local\Adobe
2010-12-14 23:12:07 0 ----a-w- c:\progra~2\xmlEEE0.tmp
2010-12-14 21:23:26 -------- d-----w- c:\users\rj'sla~1\appdata\local\Apple
2010-12-14 21:23:08 -------- d-----w- c:\users\rj'sla~1\appdata\local\Apple Computer
2010-12-14 20:43:02 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-14 20:42:58 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-14 20:42:58 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware

==================== Find3M ====================

2010-12-14 23:12:19 2263 ----a-w- c:\progra~2\xml7DE6.tmp
2010-12-14 23:12:15 13487 ----a-w- c:\progra~2\xml66D0.tmp
2010-10-08 13:48:32 0 ----a-w- c:\progra~2\xmlF173.tmp
2010-10-08 13:48:31 0 ----a-w- c:\progra~2\xmlEEF.tmp

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6001 Disk: Hitachi_ rev.SB4O -> Harddisk0\DR0 -> \Device\Ide\iaStor0

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x8742B555]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x874317b0]; MOV EAX, [0x8743182c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 nt!IofCallDriver[0x8285416D] -> \Device\Harddisk0\DR0[0x86D8D8E0]
3 CLASSPNP[0x8B2DB745] -> nt!IofCallDriver[0x8285416D] -> [0x85CCE2A8]
5 acpi[0x82F626A0] -> nt!IofCallDriver[0x8285416D] -> [0x8626B030]
\Driver\iaStor[0x86752188] -> IRP_MJ_CREATE -> 0x8742B555
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x132; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IAAStorageDevice-0 -> \??\IDE#DiskHitachi_HTS541616J9SA00_________________SB4OC70P#4&35664112&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
\Driver\atapi -> 0x85c261e8
\Driver\iaStor -> 0x85c251e8
user != kernel MBR !!!
sectors 312581806 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.

============= FINISH: 10:46:41.14 ===============

Attached Files

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#2 Scola

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  • Members
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  • Local time:03:09 PM

Posted 23 December 2010 - 07:46 PM

Sorted! Managed to fix it myself!

In case anyone else stumbles across this and has the same problem (I've read about 50 threads on this, with no solutions!), this is what I did:

Ran Combofix, which seemed to pick up the rootkit and partially remove it, enough to let me access Microsoft and Antivirus websites again, but not enough to remove it completely as it was still blocking MS Update, so I next ran Kaspersky Rootkit Removal Tool which found it and got rid of it for good. All websites working again, as is MS Update.


I've attached the logs, just in case anyone with an interest wants to have a more in depth look.


Attached Files

#3 m0le


    Can U Dig It?

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  • Local time:08:09 PM

Posted 25 December 2010 - 09:39 PM

Thanks for letting me know :thumbup2:

You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.


This topic has been closed.

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