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Redirect Affecting IE and Mozilla


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#1 Noahjp

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Posted 23 December 2010 - 01:15 AM

The Computer:

HP CQ5300Y
Windows 7 Home Premium 64 bit

The Issue:
Internet Explorer and Mozilla Firefox are both being affected, yet differently. IE is a google redirect issue. Search results appear normal, but on mouse-over r3.google is the url prefix for every link. Attempting to follow these link causes a chain of pop-ups and redirects. An F5 refresh gets rid of the issue and links then work normally. IE is only affected at Google, Firefox seems to be affected only at yahoo with similar symptoms.

Things I've Tried:
Everything! There are no antivirus programs that catch this. I've checked MSconfig and there don't seem to be any strange start-ups. I've checked running process and none seem to be out of the ordinary. I've read through every forum I can find. This doesn't seem to be a TDDS issue as I can't find this anywhere on the machine. I even posted here looking for help, but got bumped by "imanoob", so if you are not a moderator, PLEASE DON'T POST A REPLY. Thank you. I wasn't aware this issue was affecting Firefox until recently, so I also took the step of removing all IE shortcuts from the desktop, start bar, and start menu; making IE a hidden folder (and hiding hidden folders); and changing the icon of Firefox to the E with a halo and renaming that shortcut "Internet." This was necessary due to the function of this machine. It is used every day by dozens of random people of varying abilities. But, then I realized that Firefox is doing the same thing as IE only at yahoo instead of Google. I've already run a Combofix and would very much appreciate help. Thank you in advance.

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#2 quietman7

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Posted 23 December 2010 - 10:50 PM

If you ran ComboFix on your own due to malware infection, please be aware that using it is only one part of the disinfection process. Preliminary scans from other tools like DDS, RSIT and GMER should be used first because they provide comprehensive logs with specific details about files, folders and registry keys which may have been modified by malware infection. Analysis of those logs allows planning an strategy for effective disinfection and a determination if using ComboFix is necessary.

With that said, please read the pinned topic ComboFix usage, Questions, Help? - Look here.

:step2: ComboFix logs, where should I post them?

ComboFix logs are not permitted outside the Virus, Trojan, Spyware, and Malware Removal Logsl forum and then only when requested by a Malware Response Team member. However, if you ran ComboFix on your own due to malware infection, please be aware that a ComboFix log is only one part of the disinfection process. Therefore we ask that you please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". When you have done that, post the required logs to include your ComboFix log in that forum, NOT here, for assistance by the Malware Response Team Experts.


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#3 Noahjp

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Posted 24 December 2010 - 02:01 AM

I know that running Combofix is only part of the process, I got a little over-zealous. I ran DDS and Hijack This and posted those along with my ComboFix logs in the appropriate forum.

#4 quietman7

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Posted 24 December 2010 - 08:28 AM

Your log is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.

Good luck with your log.
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