Thanks for replying.
(sorry I didn't respond sooner... Christmas and all)
@Broni ... yes, the computer is operable. Though the installer loop does slow it down and makes me think it's frozen when I click on something, such as firefox, and it takes a while sometimes before "bing" it pops up. So I'm at least able to do stuff on the computer (though the continuous popping up of the preparing to install window is a pain). Well, except install things. Which makes me wonder if the window 7 repair will work since putting in the office disk was useless since it won't install, re-install, uninstall... nothing. I guess since all that has to do with windows installer and that seems to be the crux of the problem.
And you are right Jacee. He definitely did something wrong. I can only guess that perhaps he somehow deleted some shared file or something.
And I will try the repair... um, if my son can remember where the heck he put his windows 7 disk. Sigh. Looked everywhere, but it has to be SOMEWHERE. Just curious, would any windows 7 disk work? In other words, if I borrowed one from someone else, even though it's a different serial number, would it at least do the repair thingie?