Posted 22 December 2010 - 04:15 PM
Ok, so our company purchased (6) HP p6540f desktop computers to upgrade the IT department computers. We purchased a program called Acronis True Image Home 2011 with the Plus Pack which lets us take an image from a computer and install it on another computer with dissimilar hardware.
The computer originally came with Windows 7 Home Premium, but we imaged them with Windows XP Pro images. Now for some reason, when we are randomly using the computer, it completely locks up and we can't do anything (not even control alt delete). We have to power the computer down by holding the power button and that's the only way it will restart.
Keep in mind that we are using different images on the computer so if it was a corrupt version of Windows we would only get it with one image.
It seems to be happening more often when we are in a Microsoft Office program (especially Outlook) but this might seem this way since we use these programs more than most in our company.
The thing is, the computer will go a couple days without freezing, and then another day it will freezing 2,3, maybe 4 times. I have turned off Windows updates, and took everything out of the task scheduler so that is out of the question to cause the problem.
Can someone PLEASE try and figure out what is going on in this situation so that I can get a fix for this so it stops happening. It is very annoying and is taking quality time out of our day to get work done since we have to restart and restore a lot of the work that we are doing and some of it is lost sometimes because of the sudden freezups.
Does anyone know what is going on?