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Blue Screen STOP:C00000102


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#1 neonfriend

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Posted 21 December 2010 - 11:38 PM

Good Evening I have a Dell Vostro 10000 and horror :cold: :cold: of horrors I tried to boot and got the blue screen and this is what she read:
STOP C00000102{Corrupt FILE} The file or directory\program files\Norton Security Suite\Engine\4.3.0.5 is corrupt and unreadable. Please run chk dsk utility. I was able to open the pc in safe mode but cannot access the internet. I have malwarebytes anti-malware installed on my pc and I am currently running a full scan. If anyone has a suggestion or can help in anyway I would greatly appreciate any advice. Thanks in advance for any assistance!

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#2 Broni

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Posted 22 December 2010 - 01:29 AM

Using another computer and USB stick, get Norton Removal Tool: http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN and run it on bad computer.

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