Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

New PC with built in PCI-E network adapter, and intermittent connection issues


  • Please log in to reply
7 replies to this topic

#1 Krahn

Krahn

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:06:25 PM

Posted 21 December 2010 - 04:37 PM

My PC has, per the device manager, 802.11n wireless LAN Card and Realtek PCIe GBE Family Controller installed (and updated). I can connect to the access point about 5 meters away consistently well, however I lose the signal several times throughout the day, and I have to restart my browser and typically wait about a minute to 2 minutes. I have been going into the advanced options in both menus trying to find something that could be the issue, and I've given up, so I come here for help.

At the moment, I'm in the Realtek PCIe GBE Family Controller menu, and have been googling some possibilities for the advanced settings (Auto Disable Gigabit, Flow Control, Green Ethernet, Interrupt moderation, IPv4 Checksum Offload, and about a dozen others). This problem has been persistent for about two months now, and does not seem to be particularly prevalent on other PCs in the house.

Any help would be greatly appreciated! Thanks!

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:25 PM

Posted 21 December 2010 - 04:51 PM

Brand new computer, straight from the store?

Are there any other computers using same router without a problem?

Did you try wired connection? Same issue?

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 Krahn

Krahn
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:06:25 PM

Posted 21 December 2010 - 05:07 PM

Yes it is straight out of the box. The computer is an HPE-240f

No other computer has had similar problems, including my laptop.

I haven't tried a direct wired connection yet, sorry.

#4 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:25 PM

Posted 21 December 2010 - 05:10 PM

I'd definitely bring it back to the store.
It may be just a bad card, but who knows.
Now, you can return it for free. Later...you know...

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#5 Krahn

Krahn
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:06:25 PM

Posted 21 December 2010 - 05:19 PM

You think immediately the card is defective? This issue is uncommon enough that there aren't any fundamental underlying issues perhaps with compatability or settings?

#6 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:25 PM

Posted 21 December 2010 - 05:22 PM

OK, this is my take. Yours may be different...
When I get brand new computer, I expect everything to be in working order.
If it's not, I go back to the store.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 Krahn

Krahn
  • Topic Starter

  • Members
  • 33 posts
  • OFFLINE
  •  
  • Local time:06:25 PM

Posted 21 December 2010 - 05:39 PM

OK, this is my take. Yours may be different...
When I get brand new computer, I expect everything to be in working order.
If it's not, I go back to the store.


Compatability is not a determining factor of "working order". It very well may be the case that the PC works perfectly well, including the network card, but there are issues with the communication with the router due to incompatability, improper set up, or both.

#8 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,716 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:06:25 PM

Posted 21 December 2010 - 05:44 PM

Wireless connection should be working from the get go with no monkeying needed.
Again, that's how it works for me.
I buy a laptop, the network gets detected right away, I enter network's password and I'm good to go.

If it doesn't work that way with brand new computer, I exchange it.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users