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DEP on Explorer, Slow, Unpredictable System


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15 replies to this topic

#1 DSBn

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Posted 21 December 2010 - 03:29 PM

This computer (XP Pro SP2, on SBS2003 network) has been having problems for a while, but they're becoming more severe and starting to really hinder the work of the user. They're getting DEP messages on explorer.exe, as well as other general problems with the system locking up, slow response, various memory conflict errors, etc. I've run the standard logs (Defogger, DDS, RKU), they're in the attached zip.

Please Help! Thank you!!

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#2 gringo_pr

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Posted 21 December 2010 - 03:55 PM

Hello

How old is this computer and why is it still at SP2?


Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#3 DSBn

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Posted 21 December 2010 - 07:26 PM

There were no problems running Combofix. I'll have to mess around in the system to see if there are any remaining problems. I hadn't realized that this machine didn't get SP3 installed. Should I wait until we're done with the cleanup before installing that, or can I do that now?

Thanks!!!!!

Here is the Combofix log:

ComboFix 10-12-21.01 - Cher 12/21/2010 16:17:07.1.2 - x86
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1361 [GMT -8:00]
Running from: c:\documents and settings\cher\Desktop\ComboFix.exe
AV: Symantec Endpoint Protection *Disabled/Updated* {FB06448E-52B8-493A-90F3-E43226D3305C}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\documents and settings\cher\Local Settings\Temporary Internet Files\mootools.svn.js
c:\documents and settings\cher\Local Settings\Temporary Internet Files\pffcenter.html
c:\documents and settings\cher\Local Settings\Temporary Internet Files\pffCenter.js
c:\documents and settings\cher\Local Settings\Temporary Internet Files\reviewDialog.html
c:\documents and settings\cher\Local Settings\Temporary Internet Files\reviewNotesPopUp.html
c:\documents and settings\cher\Local Settings\Temporary Internet Files\taskNotesDialog.html
c:\windows\system32\N.dll

.
((((((((((((((((((((((((( Files Created from 2010-11-22 to 2010-12-22 )))))))))))))))))))))))))))))))
.

2010-12-21 20:38 . 2010-12-21 20:59 -------- d-----w- c:\program files\Microsoft Works
2010-12-21 20:38 . 2010-12-21 20:38 -------- d-----w- c:\program files\Microsoft.NET
2010-12-21 20:36 . 2010-12-21 20:36 -------- d-----w- c:\documents and settings\cher\Local Settings\Application Data\Microsoft Help
2010-12-21 20:35 . 2010-12-21 20:35 -------- d-----r- C:\MSOCache
2010-12-21 20:14 . 2010-12-21 20:14 -------- d-----w- c:\program files\7-Zip
2010-12-15 01:08 . 2010-11-02 15:17 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-15 01:08 . 2010-10-11 14:59 45568 -c----w- c:\windows\system32\dllcache\wab.exe

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-11-18 18:12 . 2009-11-23 19:30 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26 . 2007-07-27 12:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26 . 2007-07-27 12:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26 . 2007-07-27 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25 . 2007-07-27 12:00 385024 ----a-w- c:\windows\system32\html.iec
2010-11-02 15:17 . 2007-07-27 12:00 40960 ----a-w- c:\windows\system32\drivers\ndproxy.sys
2010-10-28 17:25 . 2010-10-28 17:25 1066 ----a-w- C:\cc_20101028_102536.reg
2010-10-28 13:13 . 2007-07-27 12:00 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-27 21:02 . 2010-10-27 21:02 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-10-27 21:02 . 2010-10-27 21:02 124976 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2010-10-27 21:00 . 2010-10-27 21:00 89600 ----a-w- c:\windows\system32\atl71.dll
2010-10-27 21:00 . 2010-10-27 21:00 87368 ----a-w- c:\windows\system32\FwsVpn.dll
2010-10-27 21:00 . 2010-10-27 21:00 242056 ----a-w- c:\windows\system32\SymRedir.dll
2010-10-27 21:00 . 2010-10-27 21:00 107848 ----a-w- c:\windows\system32\SymVPN.dll
2010-10-27 21:00 . 2010-10-27 21:00 625032 ----a-w- c:\windows\system32\SymNeti.dll
2010-10-27 21:00 . 2010-10-27 21:00 43696 ----a-w- c:\windows\system32\drivers\srtspx.sys
2010-10-27 21:00 . 2010-10-27 21:00 320944 ----a-w- c:\windows\system32\drivers\srtspl.sys
2010-10-27 21:00 . 2010-10-27 21:00 283184 ----a-w- c:\windows\system32\drivers\srtsp.sys
2010-10-27 21:00 . 2010-10-27 21:00 188080 ----a-w- c:\windows\system32\drivers\symtdi.sys
2010-10-27 21:00 . 2010-10-27 21:00 39856 ----a-w- c:\windows\system32\drivers\symids.sys
2010-10-27 21:00 . 2010-10-27 21:00 38448 ----a-w- c:\windows\system32\drivers\symndisv.sys
2010-10-27 21:00 . 2010-10-27 21:00 35120 ----a-w- c:\windows\system32\drivers\symndis.sys
2010-10-27 21:00 . 2010-10-27 21:00 26416 ----a-w- c:\windows\system32\drivers\symredrv.sys
2010-10-27 21:00 . 2010-10-27 21:00 145968 ----a-w- c:\windows\system32\drivers\symfw.sys
2010-10-27 21:00 . 2010-10-27 21:00 12720 ----a-w- c:\windows\system32\drivers\symdns.sys
2010-10-26 13:25 . 2007-07-27 12:00 1853312 ----a-w- c:\windows\system32\win32k.sys
2010-10-08 16:43 . 2010-10-08 16:43 9622 ----a-w- C:\cc_20101008_094346.reg
2010-09-27 18:20 . 2010-09-27 18:20 58640 ----a-r- c:\documents and settings\cher\Application Data\Microsoft\Installer\{D7A31D6E-ADD1-4611-AF3B-78AB8A8837A5}\ARPPRODUCTICON.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncBackedUp]
@="{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}"
[HKEY_CLASSES_ROOT\CLSID\{0C4A258A-3F3B-4FFF-80A7-9B3BEC139472}]
2010-11-18 02:29 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncPending]
@="{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}"
[HKEY_CLASSES_ROOT\CLSID\{62CCD8E3-9C21-41E1-B55E-1E26DFC68511}]
2010-11-18 02:29 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncRoot]
@="{A759AFF6-5851-457D-A540-F4ECED148351}"
[HKEY_CLASSES_ROOT\CLSID\{A759AFF6-5851-457D-A540-F4ECED148351}]
2010-11-18 02:29 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\SugarSyncShared]
@="{1574C9EF-7D58-488F-B358-8B78C1538F51}"
[HKEY_CLASSES_ROOT\CLSID\{1574C9EF-7D58-488F-B358-8B78C1538F51}]
2010-11-18 02:29 319488 ----a-w- c:\program files\SugarSync\SugarSyncShellExt.dll

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"BgMonitor_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}"="c:\program files\Common Files\Ahead\Lib\NMBgMonitor.exe" [2007-05-04 149040]
"SugarSync"="c:\program files\SugarSync\SugarSyncManager.exe" [2010-11-18 14790656]
"SUPERAntiSpyware"="c:\program files\SUPERAntiSpyware\SUPERAntiSpyware.exe" [2010-12-22 2424560]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SkyTel"="SkyTel.EXE" [2006-05-16 2879488]
"RTHDCPL"="RTHDCPL.EXE" [2006-11-14 16270848]
"RemoteControl"="c:\program files\CyberLink\PowerDVD\PDVDServ.exe" [2006-11-23 56928]
"nwiz"="nwiz.exe" [2007-04-19 1626112]
"NvMediaCenter"="c:\windows\system32\NvMcTray.dll" [2007-04-19 86016]
"NvCplDaemon"="c:\windows\system32\NvCpl.dll" [2007-04-19 7700480]
"NeroFilterCheck"="c:\program files\Common Files\Ahead\Lib\NeroCheck.exe" [2007-05-04 161328]
"LanguageShortcut"="c:\program files\CyberLink\PowerDVD\Language\Language.exe" [2006-12-06 54832]
"Intuit SyncManager"="c:\program files\Common Files\Intuit\Sync\IntuitSyncManager.exe" [2010-10-19 1439496]
"ccApp"="c:\program files\Common Files\Symantec Shared\ccApp.exe" [2010-10-27 115560]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
Acrobat Assistant.lnk - c:\program files\Adobe\Acrobat 6.0\Distillr\acrotray.exe [2003-10-23 217194]
QuickBooks Update Agent.lnk - c:\program files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe [2010-11-9 1154848]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\explorer]
"NoWelcomeScreen"= 1 (0x1)

[hkey_local_machine\software\microsoft\windows\currentversion\explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"= "c:\program files\SUPERAntiSpyware\SASSEH.DLL" [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\!SASWinLogon]
2009-09-03 22:21 548352 ----a-w- c:\program files\SUPERAntiSpyware\SASWINLO.DLL

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1597695993-4097444626-302519545-1139\Scripts\Logon\0\0]
"Script"=login.bat

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\group policy\state\S-1-5-21-1597695993-4097444626-302519545-500\Scripts\Logon\0\0]
"Script"=login.bat

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccEvtMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\ccSetMgr]
@="Service"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Symantec Antivirus]
@="Service"

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=

R1 SASKUTIL;SASKUTIL;c:\program files\SUPERAntiSpyware\SASKUTIL.SYS [5/10/2010 10:41 AM 67656]
R2 USBDLM;USBDLM;c:\program files\USBDLM\USBDLM\USBDLM.exe [2/14/2007 2:23 PM 116224]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [10/27/2010 1:06 PM 102448]
S1 SASDIFSV;SASDIFSV;c:\program files\SUPERAntiSpyware\sasdifsv.sys [2/17/2010 10:25 AM 12872]
S3 QuickBooksDB19;QuickBooksDB19;c:\progra~1\Intuit\QUICKB~4\QBDBMgrN.exe -hvQuickBooksDB19 --> c:\progra~1\Intuit\QUICKB~4\QBDBMgrN.exe -hvQuickBooksDB19 [?]
S3 QuickBooksDB20;QuickBooksDB20;c:\progra~1\Intuit\QUC2C1~1\QBDBMgrN.exe -hvQuickBooksDB20 --> c:\progra~1\Intuit\QUC2C1~1\QBDBMgrN.exe -hvQuickBooksDB20 [?]
.
Contents of the 'Scheduled Tasks' folder

2010-12-22 c:\windows\Tasks\User_Feed_Synchronization-{C7006B0B-404D-4A7B-B559-CB9B4CE3D762}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 12:31]

2010-12-22 c:\windows\Tasks\User_Feed_Synchronization-{DB8A81E6-C037-4B15-96B8-2B85E18C5905}.job
- c:\windows\system32\msfeedssync.exe [2009-03-08 12:31]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
Handler: intu-help-qb2 - {84D77A00-41B5-4b8b-8ADF-86486D72E749} - c:\program files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
Handler: intu-help-qb3 - {c5e479ea-0a65-4b05-8c6c-2fc8cc682eb4} - c:\program files\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
DPF: Microsoft XML Parser for Java - file:///C:/WINDOWS/Java/classes/xmldso.cab
FF - ProfilePath - c:\documents and settings\cher\Application Data\Mozilla\Firefox\Profiles\90f6mivn.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\documents and settings\All Users\Application Data\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
- - - - ORPHANS REMOVED - - - -

Notify-NavLogon - (no file)
SafeBoot-Symantec Antvirus
AddRemove-Payroll System 2007 Work Station - f:\cfslib\PR2007\WSSetup\Uninst.isu
AddRemove-Payroll System 2008 Work Station - f:\cfslib\PR2008\WSSetup\Uninst.isu



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2010-12-21 16:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(720)
c:\program files\SUPERAntiSpyware\SASWINLO.DLL
c:\windows\system32\WININET.dll
.
Completion time: 2010-12-21 16:20:35
ComboFix-quarantined-files.txt 2010-12-22 00:20

Pre-Run: 124,351,238,144 bytes free
Post-Run: 124,761,423,872 bytes free

WindowsXP-KB310994-SP2-Pro-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(1)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(1)\WINDOWS="Microsoft Windows XP Professional" /noexecute=optin /fastdetect

- - End Of File - - 9868796C47C25979FCC4D7BECFFF91C7

#4 gringo_pr

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    Bleepin Gringo


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Posted 21 December 2010 - 09:41 PM

Hello

it looks like it does have SP3 installed - I was going by your first post which said it was running sp2



TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 DSBn

DSBn
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Posted 21 December 2010 - 11:05 PM

Regarding the SP2 thing - I just mistyped. Sorry!

After running MBAM (it found and cleaned one thing), before hitting Alt-Ctrl-Del to log in, an error displayed - svchost.exe Application error. I cleared it, and the screen went blank (actually, it went to the underlying desktop color, but no wallpaper). I had to do a hard-boot, but it came up with no errors. HJT ran smoothly. The logs are below.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5372

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/21/2010 7:45:34 PM
mbam-log-2010-12-21 (19-45-34).txt

Scan type: Quick scan
Objects scanned: 177838
Time elapsed: 1 minute(s), 27 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


**********************************************************
**********************************************************


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:57:50 PM, on 12/21/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Program Files\USBDLM\USBDLM\USBDLM.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\SugarSync\SugarSyncManager.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Documents and Settings\All Users\Application Data\Mozilla Firefox\firefox.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: AcroIEToolbarHelper Class - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll
O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKCU\..\Run: [SugarSync] "C:\Program Files\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = FC.local
O17 - HKLM\Software\..\Telephony: DomainName = FC.local
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = FC.local
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll
O18 - Protocol: intu-help-qb3 - {C5E479EA-0A65-4B05-8C6C-2FC8CC682EB4} - C:\Program Files\Intuit\QuickBooks 2010\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: QuickBooksDB19 - Intuit, Inc. - C:\PROGRA~1\Intuit\QUICKB~4\QBDBMgrN.exe
O23 - Service: QuickBooksDB20 - Intuit, Inc. - C:\PROGRA~1\Intuit\QUC2C1~1\QBDBMgrN.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: Symantec Management Client (SmcService) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Smc.exe
O23 - Service: Symantec Endpoint Protection (Symantec AntiVirus) - Symantec Corporation - C:\Program Files\Symantec\Symantec Endpoint Protection\Rtvscan.exe
O23 - Service: USBDLM - Uwe Sieber - www.uwe-sieber.de - C:\Program Files\USBDLM\USBDLM\USBDLM.exe

--
End of file - 7379 bytes

#6 gringo_pr

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Posted 22 December 2010 - 04:42 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
      O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
      O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
      O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
      O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
      O4 - HKLM\..\Run: [Intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup
      O4 - HKCU\..\Run: [SugarSync] "C:\Program Files\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true
      O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe
      O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#7 DSBn

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Posted 22 December 2010 - 05:39 PM

The scanner seemed stuck at 46% for a long time, but I could see that it was checking through files and it wasn't hung. When I came back to the machine a little later, it had rebooted. I logged in, saw nothing unusual (no prompts about the scan), and the log file (below) is pretty thin. The time/date stamp on the file looks closer to the installation time, rather than the time the scan would have finished. It almost looks like the scan terminated prematurely. Should I re-run the scan?


Eset Log.Txt:

ESETSmartInstaller@High as downloader log:
all ok

#8 DSBn

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Posted 22 December 2010 - 08:53 PM

When logging in at one point after the apparently interrupted ESET scan I got an error message - I took a screenshot:
[attachment=83199:Cher Error.gif]

I started the ESET scan again, from the initial signs it looks like it was interrupted. I'll post when it's complete and I get a log file.

Thanks!

#9 gringo_pr

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Posted 22 December 2010 - 09:11 PM

ok let me know when it completes and try to copy and paste the findings here


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#10 DSBn

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Posted 22 December 2010 - 10:19 PM

The scan finished, here's the log.

************************************************

ESETSmartInstaller@High as downloader log:
all ok
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6419
# api_version=3.0.2
# EOSSerial=61718db444a65d47829b54ce433f3ffe
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2010-12-23 03:04:12
# local_time=2010-12-22 07:04:12 (-0800, Pacific Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=73695
# found=0
# cleaned=0
# scan_time=4784

#11 gringo_pr

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Posted 22 December 2010 - 10:21 PM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

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#12 DSBn

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Posted 23 December 2010 - 01:01 AM

I've run through the final steps indicated. Everything seems fine,but when double-clicking on a QBooks file in Windows Explorer to launch the program, I get the following errors:

[attachment=83217:Explorer Error.gif]

Is there still something going on in the system, or is there some other kind of problem? Please let me know if there are any other scans or utilities that should be run. Thanks!

#13 gringo_pr

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Posted 23 December 2010 - 01:12 AM

Hello

first reboot the computer and try again

then if it does not clear up try this


1.Click the Start button and select Control Panel.
2.Double-click Add or Remove Programs.
3.Select QuickBooks, and then click Change/Remove.
4.In the QuickBooks Installation window, click Next, select the Repair radio button, click Next, click Repair.
5.Click Finish. Your installation of QuickBooks should now be repaired


let6 me know
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#14 DSBn

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Posted 23 December 2010 - 01:21 AM

Unfortunately, we're a CPA office, and to handle all the different versions that our clients use, we must have many versions installed. We have versions 2005, 2006, 2007, 2008, 2009, 2010, and 2011 in the Accountants' Premier version, as well as QBooks Enterprise Edition ver 1.0, 5.0, 7.0, 8.0, 10.0 and 11.0. I will try to see if we can narrow it down to a particular version that's having problems and run the repair on that, but I fear it's more likely the "file manager" (I think it should be called the file mangler) that Intuit came up with a couple of years ago. It works great when there's one version, but we seem to be causing it some confusion. When we installed SEP ver 11 on our SBS2003 server, we were suddenly no longer able to access QBooks data files for 2007 or 2008 versions when the data was on the network drive (no problem if the file was copied to a local drive). We're pretty much shut down until Monday, and while I'll be in tomorrow to continue dealing with some problems, I'll let that computer's user try to narrow it down.

Thanks for you help!! Thanks in a BIG way! Have a Great Christmas!

#15 gringo_pr

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Posted 23 December 2010 - 01:30 AM

Thank you and I hope you have a great Christmas


you might ask around in this forum - http://www.bleepingcomputer.com/forums/forum16.html

They may have an answer for you and I will be around thru sunday so if you need anything just jump in


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