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Recovering Whitesmoke Victim


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4 replies to this topic

#1 fingerlakes

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Posted 21 December 2010 - 02:58 PM

New to the forum. PC was infected with whitesmoke about 4 weeks ago. We were able to remove it with Norton Power Eraser, and then Malwarebytes. PC now shows clean when scanned with Malwarebytes. However, Malwarebytes shows an endless stream of "blocked" outgoing pings coming from somewhere. Any advice on how to fully clear this off our PC? Thanks! Gene

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#2 fingerlakes

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Posted 21 December 2010 - 05:08 PM

Apologies...new to the forum. Realize this should be in the spyware section and have re-posted accordingly.

#3 cryptodan

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Posted 21 December 2010 - 05:13 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#4 fingerlakes

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Posted 22 December 2010 - 08:39 AM

Done per instructions above.

#5 hamluis

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Posted 22 December 2010 - 11:06 AM

Reference: http://www.bleepingcomputer.com/forums/topic368860.html/page__p__2065861#entry2065861

Now that you have properly posted a malware log in the appropriate forum, you should take all further instructions from the Malware Response Team in that forum.

You are encouraged not to make additional posts to your topic there...until some MRT person has responded to your topic. We ask this because personnel will normally look for topics without a response, assuming that any MRL topic with a response...is already being worked. Posting unrequested additional posts...might result in unnecessary delays in your topic receiving the attention it warrants.

You are also encouraged not to make any changes to your system...once you have run and posted the prescribed logs. A change in the system may further impair any efforts to assist you.

Be patient...it's a holiday time period, many of us are traveling, visiting. Your topic will be handled as soon as it is possible.

To prevent confusion, I am closing this topic.

Louis




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