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help with pop up virus please!


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11 replies to this topic

#1 joeh717

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Posted 21 December 2010 - 03:33 AM

hi, looking for some help with some spyware, tried running malbytes, antivir and windows defender, nothing's coming up with any results, getting up to 20 ie pop ups and random installers appearing now and then. pretty irritating. what's the next step??

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#2 boopme

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Posted 21 December 2010 - 11:09 AM

Hello and welocome, i have moved this from Visya to the Am I Infected forum.

Let's see if these get some results.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 joeh717

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Posted 21 December 2010 - 03:23 PM

thanks a lot for the walkthrough, downloaded the installers, going to run through it, let you know how it goes.

#4 joeh717

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Posted 22 December 2010 - 03:37 AM

cheers for that, just rebooted into normal mode, everything seems fine, at least no pop ups yet. here's the logs, ridiculous amount of tracking cookies so haven't posted the bulk of them. SAS came up with the most results. haha, just had some more pop ups, looked like this hasn't worked.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/21/2010 at 11:57 PM

Application Version : 4.47.1000

Core Rules Database Version : 6003
Trace Rules Database Version: 3815

Scan type : Complete Scan
Total Scan Time : 02:41:30

Memory items scanned : 371
Memory threats detected : 0
Registry items scanned : 8831
Registry threats detected : 1
File items scanned : 271412
File threats detected : 461

Adware.Tracking Cookie
C:\Users\Joe\AppData\Roaming\Microsoft\Windows\Cookies\joe@ad.yieldmanager[2].txt

Trojan.Downloader-Gen/RetAd
HKLM\Software\Microsoft\Windows\CurrentVersion\Run#runner1 [ C:\Windows\mrofinu1947.exe 61A847B5BBF728133B9F3F466188719AB689201522886B092CBD44BD8689220221DD3257 ]

Adware.WinTouch/XInside
C:\Program Files\InetGet2

Adware.Unknown Origin
C:\PROGRAM FILES\HEWLETT-PACKARD\HP ADVISOR\COMPSHOP\TEMPLATES\AD.HTML

Rogue.Agent/Gen-Nullo[DLL]
C:\WINDOWS\SYSTEM32\22474377241.DLL



Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5363

Windows 6.0.6002 Service Pack 2 (Safe Mode)
Internet Explorer 8.0.6001.18999

22/12/2010 08:23:11
mbam-log-2010-12-22 (08-23-11).txt

Scan type: Quick scan
Objects scanned: 177533
Time elapsed: 5 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


still receiving pop-ups, how do i find and delete whatever's causing this?

#5 joeh717

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Posted 22 December 2010 - 03:53 AM

just an idea of the kind of installers that are popping up, although different file names, the other one is systemupdate107_231.exe eurgh.

http://i52.tinypic.com/2e2ic12.jpg

#6 boopme

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Posted 22 December 2010 - 03:36 PM

Looks like we still have bad guys. probably TDL3/4 etcc
Let's do these and I feel we should get it.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 joeh717

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Posted 23 December 2010 - 02:54 PM

cheers, gunna get on it tonight, if the scan's take a while, i'll let you know how it goes in the morning.

#8 joeh717

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Posted 23 December 2010 - 03:05 PM

ok, here's the TDSSKilller log http://www.textdump.com/v/?k=ODcyMA==
suspicious driver found, but turns out to be a start up file for daemon tools, so nothing there really.

#9 boopme

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Posted 23 December 2010 - 03:28 PM

DSo if we are still redirecting. do the ESET scan,then you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds). If you donít know the router's default password, you can look it up HERE.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 joeh717

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Posted 24 December 2010 - 03:19 AM

looks like some good results from the eset scan, here thy are, no pop ups or installers yet, although i did get 57 pop ups in the first 30 mins of scan!


C:\Program Files\Installation\setup2.exe multiple threats deleted - quarantined
C:\Program Files\XeroBank\App\tor\tor.exe probably a variant of Win32/TrojanDownloader.Agent.BXGACSC trojan cleaned by deleting - quarantined
C:\Users\Joe\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\43874MS7\js[1].php JS/Kryptik.L.Gen trojan cleaned by deleting - quarantined
C:\Users\Joe\AppData\Local\Temp\jar_cache184635866070416799.tmp probably a variant of Win32/Agent.LMMBFXF trojan cleaned by deleting - quarantined
C:\Users\Joe\AppData\Local\Temp\jar_cache3515616442054664504.tmp probably a variant of Win32/Agent.UBERZE trojan deleted - quarantined
C:\Users\Joe\AppData\Local\Temp\jar_cache5551126080685017261.tmp multiple threats deleted - quarantined
C:\Users\Joe\AppData\LocalLow\KiweeToolbar1.2.116.msi probably a variant of Win32/TrojanDownloader.Obfuscated.LQCJRRJ trojan deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\16\78fcee10-7e0c3fcb multiple threats deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\49\6b800f31-406652db multiple threats deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\51\25d09bb3-5f131f3c Java/TrojanDownloader.OpenStream.NAC trojan cleaned by deleting - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\53\71575eb5-7c923c66 multiple threats deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\54\5945d2f6-670bd2ec Java/TrojanDownloader.Agent.NBU trojan deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\57\538bb179-789e5671 Java/TrojanDownloader.OpenStream.NAB trojan deleted - quarantined
C:\Users\Joe\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\6\3b3d7746-107c43f1 multiple threats deleted - quarantined
C:\Users\Joe\Downloads\MsgPlusLive-480.exe a variant of Win32/MessengerPlus application cleaned by deleting - quarantined

#11 joeh717

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Posted 24 December 2010 - 03:46 AM

well there goes that optimism, still getting the pop ups :s

#12 boopme

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Posted 24 December 2010 - 10:54 AM

Uggh! something is being protedted and we'll have to dig it out.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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