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Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience.


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#1 billwegner

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Posted 20 December 2010 - 11:39 PM

I have seen very similar instances of this problem in the forum (http://www.bleepingcomputer.com/forums/topic360449.html/page__p__2016937__fromsearch__1#entry2016937) and I have tried the solutions provided, but to no avail. About a month ago I got a handful of very painful viruses and malware on my XP computer. I have AVG installed and updated, along with a few other programs I run on demand occasionally, but apparently that was not enough. I have been able to knock out nearly all of the problems except I still have a few ghosts causing problems here and there. For one, I get the "Generic Host Process for Win32..." a couple of minutes after my computer boots up. Second, I cannot update using Microsoft’s software update web site. Third, I occasionally get random Internet Explorer windows popping up telling me I won a $1000 gift card to Walmart or that I need to download their AV software or something based on one of my recent searches. Forth, I still occasionally get my searches hijacked. And finally, every time I reboot I get errors that HPProductAssistant can't find the program and when it tries to reinstall it fails several times before it finally quits. I have installed and ran (repeatedly), Malwarebytes, SuperAntiSpyware, AVG, Windows Defender, SpybotSearchand Destroy, Kaspersky Virus Removal Tool, HijackThis, TDSSkiller, and a few others I am forgetting plus some online scans. When I was first infected I could not even get online and some files were deleted. With the help of online forums and the aforementioned programs, I have come a long way, but I cannot seem to get rid of these last couple of problems. All of the programs I mentioned now tell me I am clean except the TDSSkiller, which tells me I have a root kit and it quarantines it. If I go a day or so without manually scanning, some of the other programs will find something minor, but not the real source of the problems I am still having.

I apologize for being long winded. I just wanted to post as much info as possible right up front. Thank you in advance for any suggestions.

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#2 quietman7

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Posted 21 December 2010 - 11:11 PM

If none of the tools you have used thus far are finding any malicious files or not successful at removal, this issue will require further investigation. Many of the tools we use in this forum are not capable of detecting (repairing/removing) all malware variants so more advanced tools are needed to investigate. Before that can be done you will need you to create and post a DDS log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help". If you cannot complete a step, then skip it and continue with the next. In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.

When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the Malware Response Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the Malware Response Team.

Please be patient. It may take a while to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.
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#3 billwegner

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Posted 22 December 2010 - 01:30 PM

I will download DDS and post the log to the other forum, as instructed, tonight when I get home from work. Something I forgot to include in my first post was that my problems started with a whitesmoke infection. The AV programs I have run eventually cleared that problem up, but I still have the other issues listed below.

#4 quietman7

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Posted 22 December 2010 - 02:51 PM

The WhiteSmoke web site indicates it makes English grammar correction software, translation software, and other specialized English writing tools. However, many users have reported they did not know how WhiteSmoke was downloaded or installed. From our investigation and dealings with this software we are also finding many cases of it with a TDSS rootkit infection. So depending on the severity of system infection will determine how the disinfection process goes.
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#5 Orange Blossom

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Posted 26 December 2010 - 09:53 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic369442.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

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