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Computer is connected wirelessly to the Internet, but websites won't load


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4 replies to this topic

#1 Kpbrian

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Posted 20 December 2010 - 10:14 PM

Whenever I try to load up a webpage in any browser (IE, Firefox, Chrome), it replies quickly with a "This webpage is not available" message. I can't even open up the NetGear control panel in the browsers (192.168.1.1). AIM and Starcraft work but the Internet browsers and programs like Steam do not. I can also ping to google.com, localhost, etc.

I've set up a static ip around last week and I didn't have any problems like this. For the sake of this problem, I've set it to a dynamic ip but it didn't help. Also, I have installed Soluto a couple days ago and I didn't have any problems with the computer until now (I didn't remove needed applications). I have a NetGear router and there aren't any problems like this on other devices. I use Avira Antivirus as my firewall. I have Windows Vista 64bit.

I've googled this issue and tried many things to fix this:
-I've tried going to Internet Options > Advanced > Reset
-Tried going to Internet Options > Connections > LAN settings > Automatically detect settings
-Command Prompt (as administrator) and typing in
>>>ipconfig \flushdns (without those signs) followed by other commands with "renew" or "reload"
>>>netsh winsock reset
-Turning off the firewalls

There were a bunch of others but I can't backtrack to everything I've done.

I'm open to any solutions that may work, and thank you.

Edited by hamluis, 21 December 2010 - 03:46 PM.
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#2 Broni

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Posted 20 December 2010 - 11:13 PM

AIM and Starcraft work but the Internet browsers and programs like Steam do not. I can also ping to google.com, localhost, etc.

The above is usually a sign of some infection.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 Kpbrian

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Posted 21 December 2010 - 02:28 AM

A virus? :blink: I mean, I think Steam doesn't work because it has a built-in browser inside of the program. Steam works as long as it's in offline mode. I guess I didn't clarify that but would the problem still be linked to a virus? I didn't go into any distrustful sites recently or download anything suspicious. Also, thanks for the quick response.

#4 Broni

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Posted 21 December 2010 - 02:30 PM

Internet connection is not selective.
It either works, or it doesn't.
If some programs can connect and some others can't, some infection is always my first suspect.
Especially, when "ping" seems to working just fine.

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#5 Orange Blossom

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Posted 26 December 2010 - 11:09 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic369142.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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