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explorer shell is currupt/missing


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#1 papajoe

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Posted 20 December 2010 - 09:15 PM

i downloaded something i shouldn't have and i have paid the price. i don't want to reformat because i don't know if my 1 terr external drive is infected also. cleaning is my best option but it hasn't worked. in fact it has gotten worse. it started with clogging up my system and corrupting basic programs. then it disabled my keyboard. i tried the options to fix the keyboard problem (while using on-screen keyboard) but nothing worked. i had to uninstall avg to scan but now can't get it reinstalled (also can't uninstall because old install hasn't finished). superantispyware has run and panda active scan but there has been no change even after their cleanings. now i have lost "explorer" and am know using control panel prompts to do anything on the pc, but it is my "main" pc. i know that reformatting will fix, but i have a 1 terrabyte hd connected to this pc and i'm afraid that it is infected also. i know this will be time consuming, but it will be worth it if we can clean this and help other people from getting it. please help!!!!

i guess the real question is: even if we clean it can i get "explorer" back? (if not then reformat and clean external drive?)

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#2 Broni

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Posted 20 December 2010 - 11:15 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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