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need help because of system tool 2011


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3 replies to this topic

#1 potratz

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Posted 20 December 2010 - 03:11 PM

hello i need help getting rid of this system tool 2011 on my other pc i cant open any files cuz it says it is infected what can i do to get rid of this i am also buying a antivirus once i can open programs

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#2 potratz

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Posted 20 December 2010 - 03:50 PM

ugh i cant even open task manager and most websites arent even working plz help! i am also on vista

Edited by potratz, 20 December 2010 - 03:53 PM.


#3 teacup61

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Posted 21 December 2010 - 11:27 PM

Hello potratz ,

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Let's disable the main file manually so you can run some tools. Do you have access to a flash drive?

What I want you to look for is in Program Data, or Application Data (If using XP). There will be a folder, with a file in it of the same "name". This will appear random, but it has a pattern. Look for letters and numbers in this order: lower case, upper case, lower case, upper case, lower case, then 5 random numbers. For example:

Folder -----> pEeHl02508\pEeHl02508.exe <-----file inside

Delete the folder. Now, if you still have no access to the internet, download the following tool to a flash drive from a different computer, then put it on the infected one and run it.

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. IF YOU USE AVG IT MUST BE UNINSTALLED OR THIS WILL NOT RUN.

1. Download this file - combofix.exe
http://download.bleepingcomputer.com/sUBs/ComboFix.exe

2. Double click combofix.exe & follow the prompts.
3. When finished, it will produce a log for you. Post that log in your next reply please.

Note:
Do not mouseclick combofix's window while it's running. That may cause it to stall.

If you have trouble running it the first time, then rename ComboFix.exe to potratz.exe and try again.

Thanks,
tea
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?

#4 teacup61

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Posted 27 December 2010 - 12:14 PM

Due to the lack of feedback this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic
Please make a donation so I can keep helping people just like you.
Every little bit helps! :)
You can even use your credit card! Thank you!

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Error reading poptart in Drive A: Delete kids y/n?




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