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Hijack.StartMenuInternet, Trojan.ZbotR.Gen, Trojan.Dropper... :(


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#1 infectedness

infectedness

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Posted 20 December 2010 - 09:46 AM

*Edit*

I managed to run another scan using malwarebytes - it turns out my laptop has been infected with 'Rootkit.TDSS.Gen'

Hi there...

My laptop has been infected with trojans and...stuff. To be honest, I know nothing about viruses or trojans or malware... All I know is that it's pretty scary stuff.

I installed gmer, but the first time I tried to open it, the dreaded blue screen appeared. I restarted my computer, and managed to get gmer to open it. When I clicked scan, however, the blue screen appeared again. When I started windows again, a window appeared with some information about why windows had shut down unexpectedly:

' Files that help describe the problem:
C:\Windows\Minidump\Mini122010-02.dmp
C:\Users\geno\AppData\Local\Temp\WER-429033-0.sysdata.xml
C:\Users\geno\AppData\Local\Temp\WER13ED.tmp.version.txt '


Anyway. Here are some details of the problems I've been experiencing:

  • Not always, but quite often, if I click on a link in a google search, I will be redirected to some random site.
  • My computer has crashed three times, causing the blue screen to come up.
  • Every time I start windows, a little pop up speech bubble appears, telling me certain start menu items have been blocked.




I ran a Malwarebytes scan, and this is the log:


Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5214

Windows 6.0.6002 Service Pack 2
Internet Explorer 7.0.6002.18005

19/12/2010 19:08:05
mbam-log-2010-12-19 (19-08-05).txt

Scan type: Quick scan
Objects scanned: 162035
Time elapsed: 26 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\{5DFDFEA5-7DAC-7EF9-0288-5D02C1AB86C7} (Trojan.ZbotR.Gen) -> Value: {5DFDFEA5-7DAC-7EF9-0288-5D02C1AB86C7} -> Delete on reboot.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Users\geno\AppData\Local\ave.exe" /START "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Windows\Temp\tmp000000017a5d7dea8b8c9391 (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Windows\Temp\tmp00000001a0657285b2a0d0d5 (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\geno\AppData\Roaming\Otypix\umap.exe (Trojan.ZbotR.Gen) -> Quarantined and deleted successfully.



It says the infected files were deleted. But I ran another scan not long ago...and 3 infected files were found. However, this was when I was trying to get gmer to work, so the blue screen appeared before the scan finished.


Can anyone help? I have no idea how to get rid of these problems D:

Edited by infectedness, 20 December 2010 - 11:01 AM.


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#2 Elise

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Posted 30 December 2010 - 06:20 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note - if you get the following warning, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Click on Cancel, then Accept.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 08 January 2011 - 06:25 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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