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Many problems. Windows freezes, blue screen reboots, Firefox chinese popups, & more


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2 replies to this topic

#1 KSUBrian

KSUBrian

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Posted 19 December 2010 - 09:03 PM

I have a Compaq laptop running 33 bit Vista. I have had the following problems:
Windows will freeze periodically
I get a blue screen of death reboot that disappears before I can note the error message
Windows problem solution says to upgrade windows to SP1 but Windows update will not run
When I start firefox, besides the normal homepage tab, I also get a weird tab trying to open that has what looks like a lot of chinese letters and symbols.
Using Chrome, it would not allow me to post a topic on this forum

Please help!!!


DDS (Ver_10-12-12.02) - NTFSx86
Run by Paige at 17:18:20.10 on Sat 12/18/2010
Internet Explorer: 8.0.6001.18975 BrowserJavaVersion: 1.6.0_22
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.958.313 [GMT -8:00]

AV: Trend Micro Internet Security Pro *Enabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro Internet Security Pro *Enabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Trend Micro Personal Firewall *Enabled* {70A91CD9-303D-A217-A80E-6DEE136EDB2B}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe
C:\Program Files\Microsoft Application Virtualization Client\sftvsa.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe
C:\Program Files\Hp\QuickPlay\QPService.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCTRL.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\Trend Micro\Internet Security\TmProxy.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\ProToolbarUpdate.exe
C:\Program Files\Trend Micro\Internet Security\TmPfw.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
C:\WINDOWS\System32\rundll32.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Program Files\Trend Micro\TrendSecure\TSCFPlatformCOMSvr.exe
C:\Program Files\Trend Micro\TrendSecure\TISProToolbar\PlatformDependent\ProToolbarComm.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Paige\Downloads\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=73&bd=PRESARIO&pf=laptop
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll
uRun: [Aim] "c:\program files\aim\aim.exe" /d locale=en-US
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [Google Update] "c:\users\paige\appdata\local\google\update\GoogleUpdate.exe" /c
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
mRun: [QlbCtrl] %ProgramFiles%\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
mRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exe
mRun: [HP-Diags] c:\program files\hewlett-packard\hp battery check\hpdom\HPDiags.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [UfSeAgnt.exe] "c:\program files\trend micro\internet security\UfSeAgnt.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
Trusted Zone: microsoft.com\update
Trusted Zone: microsoft.com\windowsupdate
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\trendsecure\tisprotoolbar\TSToolbar.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\paige\appdata\roaming\mozilla\firefox\profiles\n7gge3hm.default\
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFTMUFEHelper.dll
FF - component: c:\program files\trend micro\trendsecure\tisprotoolbar\firefoxextension\components\FFToolbarComm.dll
FF - plugin: c:\progra~1\mi1933~1\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
FF - plugin: c:\users\paige\appdata\local\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0014-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Trend Micro Toolbar: {22181a4d-af90-4ca3-a569-faed9118d6bc} - c:\program files\trend micro\trendsecure\tisprotoolbar\FirefoxExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: XULRunner: {13F96DA1-6939-45C4-AB76-4AF79EA53DA3} - c:\users\paige\appdata\local\{13F96DA1-6939-45C4-AB76-4AF79EA53DA3}

---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
============= SERVICES / DRIVERS ===============

R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2009-7-29 146448]
R2 tmpreflt;tmpreflt;c:\windows\system32\drivers\tmpreflt.sys [2010-10-21 36432]
R2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2009-7-29 283152]
R3 Sftfs;Sftfs;c:\windows\system32\drivers\Sftfslh.sys [2010-4-24 550760]
R3 Sftplay;Sftplay;c:\windows\system32\drivers\Sftplaylh.sys [2010-4-24 195944]
R3 Sftredir;Sftredir;c:\windows\system32\drivers\Sftredirlh.sys [2010-4-24 21864]
R3 Sftvol;Sftvol;c:\windows\system32\drivers\Sftvollh.sys [2010-4-24 19304]
R3 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2009-7-29 51792]

=============== Created Last 30 ================

2010-12-18 23:44:40 388096 ----a-r- c:\users\paige\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2010-12-18 21:26:58 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{55f33551-eecb-4a8c-b728-9babddff55f8}\mpengine.dll
2010-12-18 20:44:21 -------- d-----w- c:\users\paige\appdata\local\ElevatedDiagnostics
2010-12-18 20:40:08 -------- d-----w- c:\program files\Microsoft ATS
2010-12-16 21:58:30 -------- d-----w- c:\program files\iPod
2010-12-16 21:58:13 -------- d-----w- c:\program files\iTunes
2010-12-14 23:48:16 -------- d-----w- c:\users\paige\appdata\roaming\Elluminate
2010-12-09 18:32:56 -------- d-----w- c:\users\paige\appdata\roaming\Malwarebytes
2010-12-09 18:32:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2010-12-09 18:32:37 -------- d-----w- c:\progra~2\Malwarebytes
2010-12-09 18:32:31 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2010-12-09 18:32:13 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2010-12-09 06:08:04 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-12-09 06:08:03 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-12-06 23:48:18 0 ----a-w- c:\users\paige\appdata\local\Jjuxali.bin
2010-12-06 23:48:16 -------- d-----w- c:\users\paige\appdata\local\{13F96DA1-6939-45C4-AB76-4AF79EA53DA3}
2010-12-06 23:46:21 -------- d--h--w- c:\users\paige\appdata\local\Windows
2010-12-06 23:46:20 -------- d--h--w- c:\users\paige\appdata\local\Server
2010-12-01 00:44:32 -------- d-----w- c:\users\paige\appdata\local\Google
2010-11-30 01:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-30 01:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-29 05:49:15 -------- d-----w- c:\windows\system32\Service
2010-11-24 20:26:33 -------- d-----w- c:\users\paige\New Folder
2010-11-24 20:06:08 -------- d-----w- c:\users\paige\Tracing
2010-11-24 19:57:48 -------- d-----w- c:\users\paige\appdata\local\Windows Live
2010-11-24 19:57:47 -------- d-----w- c:\program files\common files\Windows Live
2010-11-24 18:49:43 -------- d-----w- c:\users\paige\aolim
2010-11-23 20:43:46 7680 ----a-w- c:\program files\internet explorer\iecompat.dll

==================== Find3M ====================

2010-10-19 18:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-23 08:47:28 49016 ----a-w- c:\windows\system32\sirenacm.dll

=================== ROOTKIT ====================

Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.0.6002 Disk: TOSHIBA_ rev.DL23 -> Harddisk0\DR0 ->

device: opened successfully
user: MBR read successfully

Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x855AD555]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x855b37b0]; MOV EAX, [0x855b382c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x81C89962] -> \Device\Harddisk0\DR0[0x85013AC8]
3 CLASSPNP[0x827A98B3] -> ntkrnlpa!IofCallDriver[0x81C89962] -> [0x844F7940]
5 acpi[0x806166BC] -> ntkrnlpa!IofCallDriver[0x81C89962] -> [0x844E5C90]
\Driver\nvstor32[0x849A75A8] -> IRP_MJ_CREATE -> 0x855AD555
kernel: MBR read successfully
_asm { XOR DI, DI; MOV SI, 0x200; MOV SS, DI; MOV SP, 0x7a00; MOV BX, 0x7a0; MOV CX, SI; MOV DS, BX; MOV ES, BX; REP MOVSB ; JMP FAR 0x7a0:0x72; }
detected disk devices:
\Device\00000064 -> \??\SCSI#Disk&Ven_TOSHIBA&Prod_MK8037GSX#4&12e6ad65&0&000000#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !

============= FINISH: 17:20:55.95 ===============

Attached Files



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#2 Elise

Elise

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Posted 30 December 2010 - 06:13 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note - if you get the following warning, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Click on Cancel, then Accept.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 08 January 2011 - 06:25 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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