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Can't remove "Antvirus Scan" virus


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#1 dcppaco

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Posted 19 December 2010 - 08:17 PM

I followed instructions to remove the "Antivirus Scan" virus. After several attempts, I was successful with Malwarebytes locating and removing several fake Trojans. However, the virus almost immediately returned (or was never removed). Now when I go back and try to remove it, "Rkill" never finds anything to remove and Malware bytes won't run. Any suggestions?

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 dozernet

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Posted 20 December 2010 - 12:13 PM

you need to run malwarebytes in safe mode i think, and also try getting avast free antivirus.
getting avast:
1.enter safe mode(if you do not know how, press F8 over and over when the BIOS is loading)
2.when you are in that menu, select "safe mode with networking"
3. when inside safe mode, go to your browser and go to either avast.com or download.cnet.com.
4.(if you are on avast.com, skip this step)search for "avast free antivirus"
5.follow the steps to download avast, and you are finished.
scanning:
1. enter avast and malwarebytes, do a full scan on both of them
2.have some popcorn as you are waiting!
3.about an hour or so later(depends on the amount of progrmas on your computer), if at least malware bytes is finished, remove them and copy and paste the log here if when you reboot to check, it is still there, but dont reboot if avast is running as you are removing, reboot when avast is done. tell me if it is still there.
hope i helped!
:dance: dozernet :dance:

#3 Gaval

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Posted 20 December 2010 - 01:11 PM

I have the same problem. I cannot run or install Malwarebytes Anti-Malware, Avast, or even AVG. I also tried Spybot Search&Destroy.

Rkills only finds a virus and disables it if I boot in Normal Mode.

But even after running Rkills and disabling Proxy Servers on the Web Browser, I have the following Problems:

-Avast is installed but won't update or run a scan.
-Malwarebytes is installed but when I try to open it nothing happens.
-Spybot is installed but won't run when I try to open it.
-AVG won't even connect to its server. Asks me if I'm running a Proxy server and requests specific information. (I'm sure that's been turned off with Iexplorer.

If I boot in Safe Mode:
-Rkills finds nothing.
-Avast is still partially disabled even after a fresh install and won't run a scan or update.
-Malwarebytes Anti-Malware does nothing when I try to turn it on. Just a blink of the screen and nothing shows up either on the desktop or in the Task Manager.

The only success in any of the instructions listed that I've had is that on Normal Mode, Rkills finds an executable Malware and suspends it.

I even tried tracking the address that Rkills gave me to a file so I could try to manually delete it. The path it gives me is either obscured (Yes, I turned on all hidden files and Folders) or the path is listed wrong.

It's almost like the virus (or a second virus) is preventing me from using any antivirus or Malware sofware pre-emptively.

I also noticed when I go into the WinXP Security center that there's no indication of any virus protection status. At all. VERY suspicious.

I'm out of options here...gonna go try to do everything else in Safe Mode, which hasn't worked so far. Nothing else I can do without further advice. I almost need something on a CD that can supercede my OS to get around this "Antivirus-Scan" rogue problem, or whatever else is preventing me from using any anti-virus software or anti-spyware programs.

Gaval2@aol.com

#4 Rumplestilskin

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Posted 20 December 2010 - 02:25 PM

Was attacked by this Rogue Spyware (Anti Spy)last night. Found its existence is well know but that removing it is difficult. Found my way here in an effort to find a way to get rid of it. Machine currently off-net and shut down. Researching what to do on another machine before attempting anything. Running XP Pro SP3 with Norton 360 on the computer and it still got by the defenses. Virus warning messages from it("Anti Spy") drove me nuts last night for about 1 hour before I gave up on Norton 360 scan and repair process which apparently doesn't work on this puppy.

So here I am looking for the benefit of others experiences in removing the evil garbage from my computer.

#5 boopme

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Posted 20 December 2010 - 02:57 PM

Hello, it would be better if you run these and start a new topic with your results as it is impoosible to give everyone directions at once,if things go differently as here,

Please follow our Removal Guide here Remove Antivirus Scan .
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Follow that with.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

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#6 dcppaco

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Posted 20 December 2010 - 06:19 PM

dozernet:

I have tried Rkill and Malwarebytes in safe mode. Still nothing happens. I have tried booting up and quickly clicking on Rkill and/or Malwarebytes in an effort to "beat the virus to the punch". This has worked before with other viruses, but not this time. I have also tried renaming Rkill and Malwarebytes, but to no avail. I have not tried "avast" but after reading "gaval's post", I really don't give it much of a chance, but will try it.

boopme:

Does the TDSS Removal Kit refer to the "Antivirus Scan" virus or just 'Anti Spy". I have tried the Removal Instructions for Antivirus but they did not work. You suggest TDSS?

#7 boopme

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Posted 20 December 2010 - 08:23 PM

Some types of malware will disable MBAM (MalwareBytes) and other security tools. The TDDS is actually looking for a rootkit that also dos this. Try it first if it finds and cures something then try MBAM again.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#8 dcppaco

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Posted 21 December 2010 - 10:50 PM

boopme:

I ran TDSS and it found one threat. Log is posted below.
I then rebooted in Normal mode and tried to run Malware bytes. It did allow me to update to the 12/21/10 version admist a flurry of messages stating various files were infected. However, at the end of MB installation of the new update, it still would not launch into a scan, though both boxes on the "Finish" page were checked. I then tried to run MBytes from my desktop still in Normal mode, and kept getting a security warning stating that "mbam.exe" is infected.

Should I have launched M-Bytes in safe mode?


2010/12/21 21:13:10.0296 Scan finished
2010/12/21 21:13:10.0296 ================================================================================
2010/12/21 21:13:10.0359 Detected object count: 1
2010/12/21 21:15:18.0203 cd20xrnt (ca63053f6f5c3d556bbe759af7656d50) C:\WINDOWS\system32\DRIVERS\cd20xrnt.sys
2010/12/21 21:15:18.0203 Suspicious file (Forged): C:\WINDOWS\system32\DRIVERS\cd20xrnt.sys. Real md5: ca63053f6f5c3d556bbe759af7656d50, Fake md5: f3ec03299634490e97bbce94cd2954c7
2010/12/21 21:15:20.0078 Backup copy found, using it..
2010/12/21 21:15:20.0093 C:\WINDOWS\system32\DRIVERS\cd20xrnt.sys - will be cured after reboot
2010/12/21 21:15:20.0093 Rootkit.Win32.TDSS.tdl3(cd20xrnt) - User select action: Cure
2010/12/21 21:16:23.0421 Deinitialize success

#9 boopme

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Posted 21 December 2010 - 11:08 PM

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a special driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails.

If you cannot use or complete a scan in normal mode, then try performing a Quick Scan in "Safe Mode". After reboot, click the Logs tab and copy/paste the contents of the new report in your next reply.

That said let's try with RKILL again,but this way.
Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now try MBAM again,first from mormal

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 dcppaco

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Posted 21 December 2010 - 11:15 PM

boopme:

I ran Malwarebytes in safe mode. It found 4 infected files. Below is the log. I will now reboot in normal mode and let you know what happens in another post.


Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5374

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

12/21/10 10:12:46 PM
mbam-log-2010-12-21 (22-12-46).txt

Scan type: Quick scan
Objects scanned: 153612
Time elapsed: 10 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\qnpn7rjv93lf (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\vpguigcf (Trojan.FakeAV.Gen) -> Value: vpguigcf -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Owner\local settings\Temp\bdbaxyogx\etcqttyaffm.exe (Trojan.FakeAV.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\Desktop\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

#11 dcppaco

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Posted 21 December 2010 - 11:27 PM

boopme:

I rebooted in Normal mode and everything appears to be Ok. Internet Explorer came up and my google searches are not being redirected anymore. If the virus comes back I'l be back in touch. Thanks for all your help. Merry Christmas!

dcppaco

#12 boopme

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Posted 21 December 2010 - 11:46 PM

Yep, we should be good now. If you are going to keep using MBAM,un and re install it in Normal mode.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
Merry Christmas :santa:
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#13 Rumplestilskin

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Posted 22 December 2010 - 11:59 AM

Regarding AntiSpy Rogue removal, I followed your guide step by step using all the recommended tools and all appears well. MalwareBytes showed 2 trojans in the log which it removed. Ran a full scan with Norton 360 in Normal Mode afterward and it did not find anything. I am running XP Pro SP3 and wondered how AntiSpy "got by" Norton 360. Are there other steps I can and should take to prevent another virus attack?

Thanks for the good advice. Following your removal guide step by step worked exactly as the guide described.

#14 boopme

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Posted 22 December 2010 - 03:49 PM

See the TIPS I posted 2 posts above.. Keep windows and malware tools updated. Scan at least once a week. I run my AV,MBAM an SAS every week.

Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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