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HJT Log - bazodee


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#1 bazodee

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Posted 18 October 2004 - 12:54 PM

Hi, been having a few problems with various malware and thought the problem was sorted but look-today.com search bar keeps getting loaded and writes itself into the allowed sites for pop-ups. Ad-aware and Spybot have not been completely successful so while searching I came across your forums. I use an Apple Mac mostly, this is on my son's wintel machine so I've been careful not to touch anything I don't understand. Below is the HJT log and I can immediately see one or two things that shouldn't be there but your guidance on exactly what to remove would be much appreciated.

Many thanks


Logfile of HijackThis v1.98.2
Scan saved at 18:39:55, on 18/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
c:\progra~1\intern~1\iexplore.exe
C:\HijackThis\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yvnvwgupjpala.com/vTf0yxRGW5kv2..._i4ibEQkKcQ.jsp
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.btopenworld.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.btopenworld.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.btopenworld.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: (no name) - {8692A097-19BC-948E-ED1E-B7941B3F8A6D} - C:\PROGRA~1\ROAMWI~1\settings browse.exe (file missing)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {DD515531-8462-90D6-BB27-AC72DFEA12A1} - C:\DOCUME~1\MargretJ\APPLIC~1\ROAMWI~1\settings browse.exe
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [FourRefCityExtra] C:\Documents and Settings\All Users\Application Data\MEMO BARB FOUR REF\ref dog.exe
O4 - HKLM\..\Run: [saap] c:\windows\180solutions\saap.exe
O4 - HKLM\..\Run: [fiveamennewglue] C:\Documents and Settings\All Users\Application Data\Jump Build Five Amen\Joy Cash.exe
O4 - HKLM\..\Run: [Ad-watch] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe"
O4 - HKCU\..\Run: [remotedebug] C:\DOCUME~1\MargretJ\APPLIC~1\GRIDDU~1\Balm Media About.exe
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: PowerPanel.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.btopenworld.com
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093459914483
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab

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#2 Daisuke

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Posted 18 October 2004 - 01:14 PM

Hi bazodee,

I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#3 Daisuke

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Posted 18 October 2004 - 02:39 PM

Hi bazodee,

1. You should updare Ad-Aware 6. Last version is Ad-Aware Standard Edition 1.05 . Install Ad-Aware SE. This last version will uninstall Ad-Aware 6.
When you get the last screen, with the "Finish" button and 3 options, uncheck those three items.
Open Ad-Aware SE and click the "Check for updates now" link. Close AdAware. Don't use it yet.

Print these instructions because you are not able to access the Internet in SafeMode.

2. Make sure you are set to show hidden files and folders:
A. On the Tools menu in Windows Explorer, click Folder Options.
B. Click the View tab.
C. Under Hidden files and folders, click Show hidden files and folders.
D. Uncheck Hide extensions for known filetypes and Hide protected operating system files.
How to see hidden files in Windows

3. REBOOT into SafeMode: Starting your computer in Safe mode, use the F8 method

4. Run HijackThis!, press Scan, close all other windows and browsers, and put a check mark next to all these:

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.yvnvwgupjpala.com/vTf0yxRGW5kv2..._i4ibEQkKcQ.jsp

O2 - BHO: (no name) - {7B55BB05-0B4D-44fd-81A6-B136188F5DEB} - C:\WINDOWS\questmod-1.dll
O2 - BHO: (no name) - {8692A097-19BC-948E-ED1E-B7941B3F8A6D} - C:\PROGRA~1\ROAMWI~1\settings browse.exe (file missing)
O2 - BHO: (no name) - {DD515531-8462-90D6-BB27-AC72DFEA12A1} - C:\DOCUME~1\MargretJ\APPLIC~1\ROAMWI~1\settings browse.exe

O4 - HKLM\..\Run: [FourRefCityExtra] C:\Documents and Settings\All Users\Application Data\MEMO BARB FOUR REF\ref dog.exe
O4 - HKLM\..\Run: [saap] c:\windows\180solutions\saap.exe
O4 - HKLM\..\Run: [fiveamennewglue] C:\Documents and Settings\All Users\Application Data\Jump Build Five Amen\Joy Cash.exe
O4 - HKCU\..\Run: [remotedebug] C:\DOCUME~1\MargretJ\APPLIC~1\GRIDDU~1\Balm Media About.exe


Then press Fix Checked button.

5. Search for these files and delete them if found:
C:\WINDOWS\questmod-1.dll <-- this file

Delete these folders:
C:\Program files\ROAMWI~1\ <-- this folder, the foldername starts with ROAM
C:\Documents and Settings\MargretJ\Application Data\ROAMWI~1\ <-- this folder, the foldername starts with ROAM
C:\Documents and Settings\All Users\Application Data\MEMO BARB FOUR REF\ <-- this folder
c:\windows\180solutions\ <-- this folder
C:\Documents and Settings\All Users\Application Data\Jump Build Five Amen\ <-- this folder
C:\Documents and Settings\MargretJ\Application Data\GRIDDU~1\ <-- this folder, the foldername starts with GRID

6. Run Ad-Aware SE, press the "Start" button, uncheck "Scan for negligible risk entries", select "Perform full system scan" and press "Next". Let AdAware remove anything it finds.
When Ad-Aware has finished press the "Show Logfile" button, right click the "Results list" (log), save the log on your Desktop.

7. REBOOT normally.

8. Run HijackThis! again and post a new log please. Attach also the Ad-Aware log (press the "Browse ..." button to attach a file to your message).
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#4 bazodee

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Posted 18 October 2004 - 04:49 PM

Cryo

Log files as requested. Sorry about the old Ad-aware, I got this from a technician who assured me it was the latest! Should have done my research - a lesson to be learnt there.

The only thing I can see is the reference to ad-watch but this no longer exists.

Logfile of HijackThis v1.98.2
Scan saved at 22:36:07, on 18/10/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ICO.EXE
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Sony\HotKey Utility\HKserv.exe
C:\WINDOWS\System32\ezSP_Px.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\PowerPanel\Program\PcfMgr.exe
C:\Program Files\Palm\HOTSYNC.EXE
C:\Program Files\Sony\HotKey Utility\HKWnd.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\System32\DRIVERS\CDANTSRV.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\HijackThis\HijackThis.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Messenger\msmsgs.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.btopenworld.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.btopenworld.com
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.btopenworld.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Mouse Suite 98 Daemon] ICO.EXE
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [HKSERV.EXE] C:\Program Files\Sony\HotKey Utility\HKserv.exe
O4 - HKLM\..\Run: [ezShieldProtector for Px] C:\WINDOWS\System32\ezSP_Px.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Ad-watch] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe"
O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.EXE
O4 - Startup: PowerReg SchedulerV2.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = ?
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: PowerPanel.lnk = ?
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://www.btopenworld.com
O15 - Trusted Zone: *.sony-europe.com
O15 - Trusted Zone: *.sonystyle-europe.com
O15 - Trusted Zone: *.vaio-link.com
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1093459914483
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab

Many thanks

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#5 Daisuke

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Posted 18 October 2004 - 05:10 PM

Yup, your log looks clean now. :thumbsup:

The only thing I can see is the reference to ad-watch but this no longer exists.

This can be fixed with HJT. Did you install the free version ? If you have a licence for Plus or Pro upgrade to Plus or Pro.

Run HijackThis!, press Scan, close all other windows and browsers, and put a check mark next to all these:

O4 - HKLM\..\Run: [Ad-watch] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-watch.exe"

Then press Fix Checked button.


Clean your temp files, Internet Cache & Cookies:

Download System Security Suite here:
System Security Suite Download & Tutorial. Unzip it to your desktop.
Install the program.

With all windows and browsers closed.
Clean out temporary and Temporary Internet Files.
A. Open System Security Suite.
B. In the Items to Clear tab thick:
- Internet Explorer (left pane): Cookies & Temporary files
- My Computer (right pane): Temporary files
Press the Clear Selected Items button.
Close the program.


Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. - If you are using Windows ME or XP then you should disable and reenable system restore to make sure there are no infected files found in a restore point.

    You can find instructions on how to enable and reenable system restore here:

    Managing Windows Millenium System Restore

    or

    Windows XP System Restore Guide

    Renable system restore with instructions from tutorial above

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
  • Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.

    See this link for a listing of some online & their stand-alone antivirus programs:

    Virus, Spyware, and Malware Protection and Removal Resources

  • Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.

  • Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

    For a tutorial on Firewalls and a listing of some available ones see the link below:

    Understanding and Using Firewalls

  • Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

  • Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.

    A tutorial on installing & using this product can be found here:

    Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers

  • Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.

    A tutorial on installing & using this product can be found here:

    Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer


  • Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

    A tutorial on installing & using this product can be found here:

    Using SpywareBlaster to protect your computer from Spyware and Malware

  • Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
Follow this list and your potential for being infected again will reduce dramatically.

Glad I was able to help.
Everyday is virus day. Do you know where your recovery CDs are ?
Did you create them yet ?

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#6 bazodee

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Posted 18 October 2004 - 06:13 PM

Cryo

All carried out per your instructions. I'm really grateful for your help here and I'll pass your site on to our technicians!

Best wishes and thanks again.




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