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google firefox redirecting virus issue


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#1 Sookay

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Posted 19 December 2010 - 05:52 PM

My mom's computer is the one at issue--she's not the most advanced computer user ever and didn't notice she was getting redirected, assuming it was something she did wrong.

She's running: XP Media Center Edition, version 2002, SP3 on an HP Intel Core 2CPU; 6400@2.13GHz; 1.60GHz 2.00 GB RAM (and even with 2 gigs the comp is slower than dirt).

The virus seemed to have disabled mcaffe, so I downloaded and ran Avast and Malwarebytes, each picked up different things.

Avast:
Regular Scan Virus Names/Location
Doc&settings/hp admin local settings/temp/plugtmp-4/plugin-f_anq.pdf (delete successful)

Boot-Up Scan:
temp/jar_cache75......(lots of numbers).tmpl>bpac/a$1.class (4 of these)
c:/hp/bin/killit.ext
system volume information1-restore(1.........numbers)/....(more numbers).exe

Deleted those

Malwarebytes

3x rogue.thinkpoint ---- one of these was labeled as 'antivirussolutionpro' in a registry key.
One on the desktop, one in menu bar, and one somewhere else.

2x pun.disabled.security center in the registry data thing
hkey_local_machine/software/microsoftt/security center/antivirusdisablenotify

quarantined those, can delete if it makes a difference.

For a few days after I deleted all that stuff the redirects stopped. Now, a week later (might have been sooner, I only use her computer to print) the redirects are back. Obviously something is resetting them upon boot ups or something, althought avast and malware aren't finding anything in the long scans. I'll be doing another bootup scan this week when I have time to wait for it.



After working at CompUSA I have serious doubts about what BestBuy's geeks can do for me, and I don't want their idea of virus protection. If anything I wrote makes sense or helps describe my issue, fantastic, I'm not sure what else to add, but can answer questions as needed should one of you gurus be able to help me out. Thank you!

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#2 boopme

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Posted 19 December 2010 - 10:41 PM

Hello and welcome,let's do this next please.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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