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Bsod due to usbhub.sys


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5 replies to this topic

#1 missyjohn

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Posted 19 December 2010 - 05:23 PM

Hi . i googled and saw that you guys helped people with similar issues (i refer to this thread http://www.bleepingcomputer.com/forums/topic356041.html).
so i'm just following the instructions to see if i can get help to. I am at my wit's end.
Many thanks in advance if you can help.

http://speccy.piriform.com/results/9ugxuvdD5vVWWaGHSt3V9t0

Just adding a skydrive link to additional data. minidump files and appcrashview data.

http://cid-10381b8f9dde5d1d.office.live.com/browse.aspx/New%20folder?nl=1&uc=3

roblem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: fe
BCP1: 0000000000000008
BCP2: 0000000000000006
BCP3: 0000000000000005
BCP4: FFFFFA80059D6160
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Version=1
EventType=BlueScreen
EventTime=129367186862577415
ReportType=4
Consent=1
UploadTime=129367187639346849
ReportIdentifier=9a97756b-06b8-11e0-a4e3-b8ac6f638121
IntegratorReportIdentifier=121310-35724-01
Response.type=4
Response.AnalysisBucket=X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec_Win7
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.768.3
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
UI[2]=C:\Windows\system32\wer.dll
UI[3]=Windows has recovered from an unexpected shutdown
UI[4]=Windows can check online for a solution to the problem.
UI[5]=&Check for solution
UI[6]=&Check later
UI[7]=Cancel
UI[8]=Windows has recovered from an unexpected shutdown
UI[9]=A problem caused Windows to stop working correctly. Windows will notify you if a solution is available.
UI[10]=Close
Sec[0].Key=BCCode
Sec[0].Value=fe
Sec[1].Key=BCP1
Sec[1].Value=0000000000000008
Sec[2].Key=BCP2
Sec[2].Value=0000000000000006
Sec[3].Key=BCP3
Sec[3].Value=0000000000000005
Sec[4].Key=BCP4
Sec[4].Value=FFFFFA80059D6160
Sec[5].Key=OS Version
Sec[5].Value=6_1_7600
Sec[6].Key=Service Pack


==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 10/25/2010 5:15:07 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0b21114e\Report.wer
==================================================

Edited by missyjohn, 19 December 2010 - 07:09 PM.


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#2 keyboardNinja

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Posted 19 December 2010 - 09:06 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Also, could you please give some more info on the issues you are having, including, but not limited to, frequency and anything you notice that is associated with the BSOD(s)? The more info we have, the easier it is for us to help you. :)
PICNIC - Problem In Chair, Not In Computer

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#3 missyjohn

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Posted 20 December 2010 - 05:42 PM

this is what i got from appcrashview which i assume is the same as bluescreenview.




==================================================
Process File : svchost.exe
Event Name : Stopped working
Event Time : 11/14/2010 11:38:16 AM
User Name : All Users
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_6c37
Fault Module Version: 0.0.0.0
Process Path : C:\Windows\system32\svchost.exe
Report File Size : 17,474
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Lanm_a31e1fe013c157a18258cbb45f42914325e27aeb_0fb967b7\Report.wer
==================================================

==================================================
Process File : svchost.exe
Event Name : Stopped working
Event Time : 11/29/2010 5:19:50 AM
User Name : All Users
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_6c37
Fault Module Version: 0.0.0.0
Process Path : C:\Windows\system32\svchost.exe
Report File Size : 17,688
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Lanm_a31e1fe013c157a18258cbb45f42914325e27aeb_1099113e\Report.wer
==================================================

==================================================
Process File : svchost.exe
Event Name : Stopped working
Event Time : 11/14/2010 11:38:16 AM
User Name :
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_6c37
Fault Module Version: 0.0.0.0
Process Path : C:\Windows\system32\svchost.exe
Report File Size : 17,474
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Lanm_a31e1fe013c157a18258cbb45f42914325e27aeb_0fb967b7\Report.wer
==================================================

==================================================
Process File : svchost.exe
Event Name : Stopped working
Event Time : 11/29/2010 5:19:50 AM
User Name :
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_6c37
Fault Module Version: 0.0.0.0
Process Path : C:\Windows\system32\svchost.exe
Report File Size : 17,688
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_svchost.exe_Lanm_a31e1fe013c157a18258cbb45f42914325e27aeb_1099113e\Report.wer
==================================================

==================================================
Process File : WksWP.exe
Event Name : Stopped working
Event Time : 12/12/2010 8:54:52 PM
User Name : Melisa
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_e98d
Fault Module Version: 0.0.0.0
Process Path : C:\Program Files (x86)\Microsoft Works\WksWP.exe
Report File Size : 15,728
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WksWP.exe_e7ec9f701e1d76562aa46cad32e64425d97f55b_00978aa4\Report.wer
==================================================

==================================================
Process File : WksWP.exe
Event Name : Stopped working
Event Time : 12/11/2010 9:09:53 AM
User Name : Melisa
Exception Code : 0xc0000005
Exception Offset :
Fault Module Name : StackHash_e98d
Fault Module Version: 0.0.0.0
Process Path : c:\PROGRA~2\MIDCA9~1\WksWP.exe
Report File Size : 12,968
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_WksWP.exe_e7ec9f701e1d76562aa46cad32e64425d97f55b_1c8fad87\Report.wer
==================================================

==================================================
Process File : abclit.exe
Event Name : Stopped responding and was closed
Event Time : 12/19/2010 5:50:17 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Program Files (x86)\ABC Amber LIT Converter\abclit.exe
Report File Size : 12,606
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_abclit.exe_598df3f9a6e8728be5bf83cc8f9fe1233fabb9b7_029cd8a3\Report.wer
==================================================

==================================================
Process File : abclit.exe
Event Name : Stopped responding and was closed
Event Time : 12/19/2010 5:30:30 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Program Files (x86)\ABC Amber LIT Converter\abclit.exe
Report File Size : 11,058
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_abclit.exe_8724987160cc28f5ba16aaeb783f48f2e6f04175_10bec513\Report.wer
==================================================

==================================================
Process File : DriverView.exe
Event Name : Stopped responding and was closed
Event Time : 12/13/2010 6:52:56 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Users\Melisa\AppData\Local\Temp\Temp1_driverview-x64.zip\DriverView.exe
Report File Size : 6,466
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_DriverView.exe_ff244e56f4dd112f4a7cbeda955a944765258_0274ebf3\Report.wer
==================================================

==================================================
Process File : explorer.exe
Event Name : Stopped responding and was closed
Event Time : 12/19/2010 6:45:14 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\explorer.exe
Report File Size : 23,412
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_098e41e9ac85ff75bebb61f5bb771ca9c965212_051f3093\Report.wer
==================================================

==================================================
Process File : explorer.exe
Event Name : Stopped responding and was closed
Event Time : 12/19/2010 4:16:15 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\explorer.exe
Report File Size : 25,824
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_explorer.exe_098e41e9ac85ff75bebb61f5bb771ca9c965212_0bb0b0db\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 10/25/2010 5:15:07 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0b21114e\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 10/11/2010 8:39:22 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0baf1776\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/5/2010 8:36:44 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,536
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0cc98c95\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/8/2010 5:45:33 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,536
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0d01ed3b\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/19/2010 12:56:16 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,858
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0d41e38a\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/13/2010 7:58:06 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0dba8767\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 11/14/2010 11:39:02 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ea67b47\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/13/2010 9:53:02 AM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 3,394
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_05180713\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 10/25/2010 5:15:07 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0b21114e\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 10/11/2010 8:39:22 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0baf1776\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/5/2010 8:36:44 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,536
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0cc98c95\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/8/2010 5:45:33 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,536
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0d01ed3b\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/19/2010 12:56:16 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,858
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0d41e38a\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 12/13/2010 7:58:06 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0dba8767\Report.wer
==================================================

==================================================
Process File : WerFault.exe
Event Name : Shut down unexpectedly
Event Time : 11/14/2010 11:39:02 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\WerFault.exe
Report File Size : 4,538
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0ea67b47\Report.wer
==================================================

==================================================
Process File : esetsmartinstaller_enu(2).exe
Event Name : Program compatibility problem
Event Time : 12/5/2010 9:29:18 AM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Users\Melisa\Downloads\esetsmartinstaller_enu(2).exe
Report File Size : 2,486
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\NonCritical_esetsmartinstall_82dd9ce1e69e6c8b422d7f4ab5f28dccf53be6_09593b99\Report.wer
==================================================

==================================================
Process File : esetsmartinstaller_enu(2).exe
Event Name : Program compatibility problem
Event Time : 12/5/2010 9:29:18 AM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Users\Melisa\Downloads\esetsmartinstaller_enu(2).exe
Report File Size : 2,486
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_esetsmartinstall_82dd9ce1e69e6c8b422d7f4ab5f28dccf53be6_09593b99\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/13/2010 5:33:02 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,598
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_3854ca18cdf5dae8cbc198a1c5d41b1682a6_129f781c\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/9/2010 5:59:48 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,596
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_bfaaf118574187e22f1f1a82cfa0cf3a35733e_07d01e37\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/8/2010 6:59:01 PM
User Name : All Users
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,596
Report File Path : C:\Users\All Users\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_bfaaf118574187e22f1f1a82cfa0cf3a35733e_11c8757e\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 4:19:06 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,594
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_6aedd5c8996a82b93ac8e7a0ad12ed192a789_0a77426f\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/13/2010 9:55:13 AM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,652
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_d87a4021eae751c123af43eff3818c1585cf42d_0592cbf5\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 4:10:10 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_05ef5718\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 4:22:56 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,598
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_090eb06e\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/13/2010 5:32:45 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_0d6739b6\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/13/2010 4:26:51 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_0ea60914\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 4:17:20 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_11498d54\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 1:13:04 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_1228ef4d\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/19/2010 4:10:10 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_131b2223\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/18/2010 7:48:50 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_1452f73e\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/18/2010 7:48:50 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,580
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Window_bd5996727e9ea1acda90841fa2c99a88df4fb9d6_17032aad\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/13/2010 5:33:02 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,598
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_3854ca18cdf5dae8cbc198a1c5d41b1682a6_129f781c\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/9/2010 5:59:48 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,596
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_bfaaf118574187e22f1f1a82cfa0cf3a35733e_07d01e37\Report.wer
==================================================

==================================================
Process File : msdt.exe
Event Name : Problem not fixed
Event Time : 12/8/2010 6:59:01 PM
User Name :
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\system32\msdt.exe
Report File Size : 1,596
Report File Path : C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft Corpor_bfaaf118574187e22f1f1a82cfa0cf3a35733e_11c8757e\Report.wer
==================================================

==================================================
Process File : rundll32.exe
Event Name : Installed generic driver software
Event Time : 12/13/2010 7:17:42 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\rundll32.exe
Report File Size : 1,790
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f864841cc46cda51ed54187ebf3fc17b8ef8bd7_0fa58a83\Report.wer
==================================================

==================================================
Process File : rundll32.exe
Event Name : Installed generic driver software
Event Time : 12/13/2010 7:07:54 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\rundll32.exe
Report File Size : 1,790
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_f864841cc46cda51ed54187ebf3fc17b8ef8bd7_13fa4e8f\Report.wer
==================================================

==================================================
Process File : rundll32.exe
Event Name : Could not load driver software
Event Time : 12/9/2010 7:09:43 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\rundll32.exe
Report File Size : 2,244
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_8dd2a6bea57836935d86a299b4735d5c6f632592_10a6dfc3\Report.wer
==================================================

==================================================
Process File : rundll32.exe
Event Name : Could not load driver software
Event Time : 12/19/2010 8:11:52 PM
User Name : Melisa
Exception Code :
Exception Offset :
Fault Module Name :
Fault Module Version:
Process Path : C:\Windows\System32\rundll32.exe
Report File Size : 2,244
Report File Path : C:\Users\Melisa\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_x64_8dd2a6bea57836935d86a299b4735d5c6f632592_11dec9c5\Report.wer
==================================================

Edited by missyjohn, 20 December 2010 - 05:43 PM.


#4 keyboardNinja

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Posted 20 December 2010 - 07:05 PM

this is what i got from appcrashview which i assume is the same as bluescreenview.

Incorrect. A crashed application log is not the same thing as a blue screen log. A blue screen of death (BSOD) is when Windows crashes. A crashed app is just that...a crashed app (which is logged in the Event Viewer).

Please follow my previous directions.

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
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#5 missyjohn

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Posted 21 December 2010 - 04:24 PM

Apologies for my mistake.
Here it is. I'm sure there have been more crashes but i tend to run disk cleanup often so i think these other records were lost.
==================================================
Dump File : 121910-30310-01.dmp
Crash Time : 12/19/2010 12:55:27 PM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`066b4160
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\121910-30310-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 121310-17160-01.dmp
Crash Time : 12/13/2010 9:52:34 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`06602160
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\121310-17160-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

==================================================
Dump File : 121310-35724-01.dmp
Crash Time : 12/13/2010 7:57:35 AM
Bug Check String : BUGCODE_USB_DRIVER
Bug Check Code : 0x000000fe
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`00000006
Parameter 3 : 00000000`00000005
Parameter 4 : fffffa80`059d6160
Caused By Driver : usbhub.sys
Caused By Address : usbhub.sys+12a60
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\121310-35724-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
==================================================

#6 keyboardNinja

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Posted 21 December 2010 - 10:24 PM

Hmmm...not really sure why you're getting BSOD's from the USB driver. Don't come across that very often.

Let's try reinstalling your USB drivers.

Hit the following keyboard combination: Windows Key + R

Type in the Run box: devmgmt.msc

This will open the Device Manager. Near the bottom, you should see Universal Serial Bus Controllers. Click the arrow to the left to expand the category. Right-click and uninstall each item under this category.

Your USB ports should quit working if you have anything plugged into any of them (flash drive, printer, etc.).

Now, save any open work and close all programs. Start Menu > Restart.

After the restart, you USB ports should reinstall themselves.

And....wait for another BSOD (or not, hopefully).
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