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Hard drive errors and critical errors


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#1 taeboflex

taeboflex

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Posted 19 December 2010 - 05:12 PM

My wife was having problems with her computer recently. Once windows was up she would get a hard drive error and it would shut down. We started it in safe mode and ran malwarebytes on it and it cleaned up a few things, but did not resolve the problem. With a friends help we found an executable file in the temp folder named "IJJGlTIlJx.exe" who advised us to delete the file. After deleting the file it is now booting up without hard drive errors, but when attempting to navigate to facebook, twitter, hotmail, youtube and some other sites it does not load the pages correctly.

I found another topic that someone had the same .exe file on their system, but am not sure if our issue relates to theirs or not.

I believe we have performed all steps for requesting help:
backed up data
enabled reply notification
disabled CD emulation software
run DDS
run GMER






DDS


DDS (Ver_10-12-12.02) - NTFSx86
Run by Sara at 19:23:55.55 on Sat 12/18/2010
Internet Explorer: 8.0.7600.16385

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\Windows\system32\rundll32.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Adobe\Photoshop Elements 4.0\apdproxy.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\StikyNot.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\OpenOffice.org 3\program\soffice.exe
C:\Program Files\OpenOffice.org 3\program\soffice.bin
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe
C:\Program Files\Cobian Backup 10\cbVSCService.exe
C:\Program Files\Cobian Backup 10\Cobian.exe
C:\Windows\system32\vssvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Sara\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k swprv

============== Pseudo HJT Report ===============

uSearch Bar = Preserve
uSearch Page = hxxp://www.google.com
uStart Page = hxxp://www.lookbook.nu/
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [RESTART_STICKY_NOTES] c:\windows\system32\StikyNot.exe
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Adobe Photo Downloader] "c:\program files\adobe\photoshop elements 4.0\apdproxy.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/VistaMSNPUplden-us.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} -
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} -
Notify: igfxcui - igfxdev.dll

============= SERVICES / DRIVERS ===============

R? b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0
R? mferkdk;McAfee Inc. mferkdk
R? StorSvc;Storage Service
R? WatAdminSvc;Windows Activation Technologies Service
S? cbVSCService;Cobian Backup 10 Volume Shadow Copy service
S? McAfee SiteAdvisor Service;McAfee SiteAdvisor Service
S? McProxy;McAfee Proxy Service
S? McShield;McAfee Real-time Scanner
S? McSysmon;McAfee SystemGuards
S? mfeavfk;McAfee Inc. mfeavfk
S? mfebopk;McAfee Inc. mfebopk
S? mfehidk;McAfee Inc. mfehidk
S? mfesmfk;McAfee Inc. mfesmfk
S? SrvHsfHDA;SrvHsfHDA
S? SrvHsfV92;SrvHsfV92
S? SrvHsfWinac;SrvHsfWinac
S? vwififlt;Virtual WiFi Filter Driver

=============== Created Last 30 ================

2010-12-19 00:27:27 -------- d-----w- c:\users\sara\appdata\local\Safe mirror
2010-12-19 00:26:54 -------- d-----w- c:\program files\Cobian Backup 10
2010-12-17 14:57:23 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{7d77d6f4-889a-466d-b04a-fad95b69417e}\mpengine.dll
2010-12-16 00:03:12 516096 ----a-w- c:\program files\windows mail\wab.exe
2010-12-16 00:02:58 2048 ----a-w- c:\windows\system32\tzres.dll
2010-11-29 01:42:04 3181568 ----a-w- c:\windows\system32\mf.dll
2010-11-29 01:42:04 196608 ----a-w- c:\windows\system32\mfreadwrite.dll
2010-11-29 01:42:04 1619456 ----a-w- c:\windows\system32\WMVDECOD.DLL
2010-11-29 01:41:06 84992 ----a-w- c:\windows\system32\drivers\sdbus.sys
2010-11-29 01:41:06 12800 ----a-w- c:\windows\system32\drivers\sffp_sd.sys
2010-11-29 01:40:55 190976 ----a-w- c:\windows\system32\drivers\ks.sys
2010-11-29 01:33:27 1286456 ----a-w- c:\windows\system32\ntdll.dll
2010-11-29 01:33:15 369152 ----a-w- c:\windows\system32\secproc.dll
2010-11-29 01:33:15 365568 ----a-w- c:\windows\system32\secproc_isv.dll
2010-11-29 01:33:14 85504 ----a-w- c:\windows\system32\secproc_ssp_isv.dll
2010-11-29 01:33:14 85504 ----a-w- c:\windows\system32\secproc_ssp.dll
2010-11-29 01:33:14 324608 ----a-w- c:\windows\system32\RMActivate_isv.exe
2010-11-29 01:33:14 320512 ----a-w- c:\windows\system32\RMActivate.exe
2010-11-29 01:33:14 280064 ----a-w- c:\windows\system32\RMActivate_ssp.exe
2010-11-29 01:33:14 277504 ----a-w- c:\windows\system32\RMActivate_ssp_isv.exe
2010-11-29 01:33:09 26504 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2010-11-29 01:31:32 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2010-11-25 16:46:58 -------- d-----w- c:\windows\system32\appmgmt
2010-11-25 07:08:44 472808 ----a-w- c:\windows\system32\deployJava1.dll
2010-11-24 05:08:55 -------- d-----w- c:\users\sara\appdata\roaming\Malwarebytes
2010-11-24 05:08:36 -------- d-----w- c:\progra~2\Malwarebytes

==================== Find3M ====================

2010-11-04 05:52:17 978944 ----a-w- c:\windows\system32\wininet.dll
2010-11-04 05:48:36 44544 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-04 04:41:26 386048 ----a-w- c:\windows\system32\html.iec
2010-11-04 04:08:54 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-11-02 04:41:12 351232 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-02 04:40:36 496128 ----a-w- c:\windows\system32\taskschd.dll
2010-11-02 04:40:36 305152 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-02 04:39:32 749056 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-02 04:34:44 192000 ----a-w- c:\windows\system32\taskeng.exe
2010-11-02 04:34:33 179712 ----a-w- c:\windows\system32\schtasks.exe
2010-10-20 04:54:18 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-10-20 03:00:24 2327552 ----a-w- c:\windows\system32\win32k.sys
2010-10-20 02:58:41 294400 ----a-w- c:\windows\system32\atmfd.dll
2010-10-19 16:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-10-16 04:41:02 101760 ----a-w- c:\windows\system32\consent.exe
2010-10-16 04:36:10 314368 ----a-w- c:\windows\system32\webio.dll

============= FINISH: 19:25:06.61 ===============

Attached Files



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#2 Elise

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Posted 30 December 2010 - 06:09 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note - if you get the following warning, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Click on Cancel, then Accept.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 08 January 2011 - 06:25 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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