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Startup Problems


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51 replies to this topic

#1 Dave Clark

Dave Clark

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Posted 19 December 2010 - 11:27 AM

Hi,
I think I have a problem with my startup items in msconfig.The computer seems to be running OK but I decided to look at the startup items and found a few which I didn't know what they were for. I googled and sorted them apart from 1 file :- ctrlAT20, Command= C:\Docume~1\Anyone\LOCALS~1\Temp\ctrlAT20.exe -m 64 p"H:" Location= HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
This file according to a couple of sites is malware and should be removed, so I unchecked the startup and rebooted and all seemed fine so I deleted the file. I then rebooted and rechecked the startup to find 2 rows of 8 square boxes with the command line as 8 square boxes. I unchecked the lines and on startup a message appeared saying that file, 8 square boxes, could not be found and I had to click OK for the computer to continue to boot. I recheck the startup and found another 2 lines with 2 square boxes, so at that stage I decided to restore the computer.
I now have the ctrlAT20 file on startup but also the 2 lines of 2 square boxes which have a command line= 2 square boxes Location= HKCU\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Windows:Run the second line is the same but instead of Run it says Load.

I'm unsure what is happening and would be grateful if someone could let me know if my computer is OK or infected.

Regards

Dave

PS I've enclosed the DDS report if you require the attach report I will upload this as well.

OK Orange Blossom,

Not too sure how to send 2 separate files to you so I've merged them into Notepad as 1 file.

Regards,

Dave

Merged 2 posts and removed my response. ~ OB

Attached Files


Edited by Orange Blossom, 20 December 2010 - 11:18 PM.


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#2 Shannon2012

Shannon2012

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Posted 29 December 2010 - 01:55 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#3 Dave Clark

Dave Clark
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Posted 30 December 2010 - 06:41 AM

Thankyou very much for your reply, I had nearly given up hope.

I have enclosed logs as requested. Since I 1st posted I have registered my Mbam A/V and it keeps stating that it has stopped my computer from contacting "potentially Malicious sites:- 83.128.61.23 & 212.95.32.163 & many others!
My computer on the whole seems mostly OK but keeps grinding to a halt when there are supposed to be no programs running.
I have checked my startup items again and the square items have disappeared but the new entry ctrlAT20 is still there and I don't know where it came from!

Sorry for my delay but the GMER scan took 5.5 hours to complete as I have Rosetta Stone installed and the Application data goes on forever.
Unfortunately when it was complete and as I tried to save the file onto my desktop the program just froze which in turn froze my computer and I had to use the reset button. I have since rum GMER again and stopped the program when in was into the Rosetta Stone files and managed to save the file up to that point. I am currently running GMER again and if I have any luck I will post the complete file later.
Regards,

Dave


--------------------------------

DDS (Ver_10-12-12.02) - NTFSx86
Run by Anyone at 21:04:16.68 on 29/12/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.967 [GMT 0:00]

AV: AVG Anti-Virus Free Edition 2011 *Disabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Microsoft Security Essentials *Disabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}

============== Running Processes ===============

C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Common Files\InterVideo\DeviceService\DevSvc.exe
C:\WINDOWS\system32\E_S00RP2.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
C:\Program Files\Photodex\ProShowGold\ScsiAccess.exe
C:\Program Files\Telefonica\bin\sprtsvc.exe
C:\WINDOWS\system32\SAgent4.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\Telefonica\bin\tgsrvc.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe
C:\WINDOWS\system32\fxssvc.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\ScanSoft\OmniPage15.0\Opware15.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Vtune\TBPanel.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Cordless USB Phone\Cordless DUALphone Suite.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\IncrediMail\Bin\IncMail.exe
C:\Program Files\IncrediMail\Bin\ImApp.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Toolbars\Shared\SkypeNames.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Anyone\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.co.uk/
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: SpywareGuardDLBLOCK.CBrowserHelper: {4a368e80-174f-4872-96b5-0b27ddd11db2} - c:\program files\spywareguard\dlprotect.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {1DBAB667-A486-421e-AFE4-CF07DD0088E5} - No File
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [CTFMON.EXE] c:\windows\system32\ctfmon.exe
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /nosplash /minimized
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Opware15] "c:\program files\scansoft\omnipage15.0\Opware15.exe"
mRun: [PDF3 Registry Controller] "c:\program files\scansoft\omnipage15.0\pdfconverter3\\RegistryController.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Gainward] c:\program files\vtune\TBPanel.exe /A
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [CtrlMod20] c:\docume~1\anyone\locals~1\temp\ctrlAT20.exe -m 64 -p"H:"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\anyone\startm~1\programs\startup\SHORTC~1.LNK -
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\cordle~1.lnk - c:\program files\cordless usb phone\Cordless DUALphone Suite.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: &ieSpell Options - c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: Check &Spelling - c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: Lookup on Merriam Webster - file://c:\program files\iespell\Merriam Webster.HTM
IE: Lookup on Wikipedia - file://c:\program files\iespell\wikipedia.HTM
IE: Open with Scansoft PDF Converter 3.0 - c:\program files\scansoft\omnipage15.0\pdfconverter3\IEShellExt.dll /100
IE: Translate this web page with Babylon - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/ActionTU.htm
IE: Translate with Babylon - c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/Action.htm
IE: {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - res://c:\program files\iespell\iespell.dll/SPELLCHECK.HTM
IE: {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - res://c:\program files\iespell\iespell.dll/SPELLOPTION.HTM
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {F72841F0-4EF1-4df5-BCE5-B3AC8ACF5478} - res://c:\program files\babylon\babylon-pro\utils\BabylonIEPI.dll/ActionTU.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {5067A26B-1337-4436-8AFE-EE169C2DA79F} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
Trusted Zone: rima-tde.net\web.atar
DPF: {01113300-3E00-11D2-8470-0060089874ED} - hxxp://web.atar.rima-tde.net/sdccommon/download/tgctlcm.cab
DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase6087.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1277240890953
DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} - hxxp://download.eset.com/special/eos/OnlineScanner.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SpywareGuard.Handler: {81559c35-8464-49f7-bb0e-07a383bef910} - c:\program files\spywareguard\spywareguard.dll
SEH: {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - No File
LSA: Authentication Packages = msv1_0 relog_ap

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\anyone\applic~1\mozilla\firefox\profiles\bhe4gn2q.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.co.uk/
FF - component: c:\program files\avg\avg10\firefox\components\avgssff.dll
FF - plugin: c:\documents and settings\anyone\application data\mozilla\firefox\profiles\bhe4gn2q.default\extensions\firefox@tvunetworks.com\plugins\npTVUAx.dll
FF - plugin: c:\documents and settings\anyone\application data\mozilla\plugins\npPxPlay.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\windows\system32\tvuax\npTVUAx.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: AVG Safe Search: {3f963a5b-e555-4543-90e2-c3908898db71} - c:\program files\avg\avg10\Firefox
FF - Ext: TVU Web Player: firefox@tvunetworks.com - %profile%\extensions\firefox@tvunetworks.com
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}

============= SERVICES / DRIVERS ===============

R0 aarich;aarich;c:\windows\system32\drivers\aarich.sys [2010-5-3 223535]
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-9 299984]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2010-11-23 6128208]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2010-5-12 363344]
R2 sprtsvc_Telefonica;SupportSoft Sprocket Service (Telefonica);c:\program files\telefonica\bin\sprtsvc.exe [2007-3-8 202280]
R2 tgsrvc_telefonica;SupportSoft Repair Service (telefonica);c:\program files\telefonica\bin\tgsrvc.exe [2010-3-29 185640]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2010-6-24 92008]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2010-5-12 20952]
S0 Lbd;Lbd;c:\windows\system32\drivers\lbd.sys --> c:\windows\system32\drivers\Lbd.sys [?]
S1 vcdrom;Virtual CD-ROM Device Driver;\??\c:\documents and settings\anyone\desktop\movies temp\rosetta stone\virtual cd rom\vcdrom.sys --> c:\documents and settings\anyone\desktop\movies temp\rosetta stone\virtual cd rom\VCdRom.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-7-11 135664]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\lavasoft\ad-aware\kernexplorer.sys --> c:\program files\lavasoft\ad-aware\KernExplorer.sys [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-12-29 13:08:34 6273872 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{1708fbe3-cf95-499d-b36d-ff2ec27d4b4d}\mpengine.dll
2010-12-28 20:14:13 -------- d-----w- C:\VueScan
2010-12-28 11:50:04 -------- d-----w- C:\spoolerlogs
2010-12-26 08:05:00 6273872 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2010-12-24 14:27:13 -------- d-sh--w- c:\documents and settings\anyone\IECompatCache
2010-12-22 16:00:06 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-12-22 15:46:32 -------- d-----w- c:\program files\Microsoft Security Client
2010-12-21 11:57:30 -------- d-----w- C:\ST_Temp
2010-12-18 19:53:13 -------- d-----w- c:\docume~1\alluse~1\applic~1\RegCure
2010-12-18 18:25:03 -------- d-----w- c:\windows\system32\wbem\repository\FS
2010-12-18 18:25:03 -------- d-----w- c:\windows\system32\wbem\Repository
2010-12-16 08:14:57 40960 -c----w- c:\windows\system32\dllcache\ndproxy.sys
2010-12-16 08:13:11 45568 -c----w- c:\windows\system32\dllcache\wab.exe
2010-12-14 14:11:33 -------- d-----w- c:\program files\Raxco

==================== Find3M ====================

2010-11-29 17:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 17:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:26:58 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:26:58 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-06 00:26:58 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:25:54 385024 ----a-w- c:\windows\system32\html.iec
2010-10-28 13:13:22 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 13:25:00 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 21:05:29.90 ===============

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 30/04/2010 10:46:33
System Uptime: 29/12/2010 08:26:44 (13 hours ago)

Motherboard: Gigabyte Technology Co., Ltd. | | 8I875
Processor: Intel® Pentium® 4 CPU 2.80GHz | Socket 478 | 2813/200mhz

==== Disk Partitions =========================

A: is Removable
C: is FIXED (NTFS) - 94 GiB total, 29.455 GiB free.
D: is FIXED (NTFS) - 90 GiB total, 0.545 GiB free.
E: is FIXED (NTFS) - 49 GiB total, 11.603 GiB free.
F: is CDROM ()
G: is CDROM ()
H: is CDROM ()
M: is CDROM ()
N: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP182: 02/10/2010 11:31:02 - Avg Update
RP183: 02/10/2010 11:33:06 - Avg Update
RP184: 03/10/2010 07:11:03 - Software Distribution Service 3.0
RP185: 04/10/2010 12:27:14 - System Checkpoint
RP186: 05/10/2010 09:53:33 - Avg Update
RP187: 05/10/2010 11:38:34 - Installed PHOTOfunSTUDIO 5.1 HD Edition
RP188: 05/10/2010 14:42:23 - Installed PHOTOfunSTUDIO 5.1 HD Edition
RP189: 06/10/2010 15:34:59 - Installed Movavi Video Converter 10.
RP190: 06/10/2010 15:54:05 - Removed Movavi Video Converter 10.
RP191: 06/10/2010 17:26:28 - Installed Movavi Video Converter 8.
RP192: 06/10/2010 17:43:24 - Installed Movavi Video Converter 8 Help.
RP193: 06/10/2010 22:19:05 - Software Distribution Service 3.0
RP194: 07/10/2010 11:28:30 - Software Distribution Service 3.0
RP195: 07/10/2010 12:37:12 - Installed QuickTime
RP196: 07/10/2010 12:47:50 - Installed Movavi Video Converter 10.
RP197: 07/10/2010 15:27:28 - Installed Movavi Video Converter 9.
RP198: 07/10/2010 15:40:08 - Removed Movavi Video Converter 9.
RP199: 07/10/2010 15:40:44 - Installed Movavi Video Suite 9.
RP200: 07/10/2010 15:52:13 - Removed Movavi Video Suite 9.
RP201: 08/10/2010 16:05:25 - System Checkpoint
RP202: 08/10/2010 17:12:34 - Installed Ulead DVD MovieFactory 6
RP203: 08/10/2010 17:25:45 - Software Distribution Service 3.0
RP204: 09/10/2010 18:52:43 - System Checkpoint
RP205: 10/10/2010 20:37:25 - System Checkpoint
RP206: 11/10/2010 21:01:18 - System Checkpoint
RP207: 12/10/2010 21:38:11 - System Checkpoint
RP208: 13/10/2010 13:45:14 - Install AnyDVD
RP209: 14/10/2010 18:46:24 - System Checkpoint
RP210: 14/10/2010 22:19:38 - Software Distribution Service 3.0
RP211: 16/10/2010 10:12:33 - System Checkpoint
RP212: 17/10/2010 10:51:42 - System Checkpoint
RP213: 18/10/2010 11:21:43 - System Checkpoint
RP214: 19/10/2010 10:23:33 - Remove AnyDVD
RP215: 19/10/2010 11:37:10 - Removed Microsoft Visual C++ 2005 Redistributable
RP216: 20/10/2010 12:43:14 - System Checkpoint
RP217: 20/10/2010 22:04:32 - Software Distribution Service 3.0
RP218: 22/10/2010 12:15:11 - System Checkpoint
RP219: 23/10/2010 12:40:18 - System Checkpoint
RP220: 25/10/2010 08:26:38 - System Checkpoint
RP221: 26/10/2010 09:21:15 - Avg Update
RP222: 27/10/2010 09:38:04 - System Checkpoint
RP223: 28/10/2010 10:00:48 - System Checkpoint
RP224: 29/10/2010 10:13:09 - System Checkpoint
RP225: 30/10/2010 10:46:59 - System Checkpoint
RP226: 31/10/2010 17:56:00 - System Checkpoint
RP227: 01/11/2010 19:10:30 - System Checkpoint
RP228: 02/11/2010 19:33:21 - System Checkpoint
RP229: 03/11/2010 20:07:12 - System Checkpoint
RP230: 04/11/2010 20:43:23 - System Checkpoint
RP231: 05/11/2010 21:03:25 - System Checkpoint
RP232: 07/11/2010 08:13:07 - System Checkpoint
RP233: 08/11/2010 12:46:21 - System Checkpoint
RP234: 09/11/2010 09:21:28 - Instalado Asistente Técnico
RP235: 10/11/2010 09:45:00 - Avg Update
RP236: 10/11/2010 09:46:07 - Avg Update
RP237: 11/11/2010 10:19:21 - System Checkpoint
RP238: 12/11/2010 13:45:07 - System Checkpoint
RP239: 13/11/2010 00:45:18 - Software Distribution Service 3.0
RP240: 14/11/2010 09:11:42 - System Checkpoint
RP241: 16/11/2010 09:09:41 - System Checkpoint
RP242: 17/11/2010 15:37:52 - System Checkpoint
RP243: 18/11/2010 16:30:26 - System Checkpoint
RP244: 19/11/2010 16:53:46 - System Checkpoint
RP245: 20/11/2010 17:59:37 - System Checkpoint
RP246: 21/11/2010 18:42:43 - System Checkpoint
RP247: 22/11/2010 19:31:28 - System Checkpoint
RP248: 23/11/2010 19:58:19 - System Checkpoint
RP249: 24/11/2010 20:48:49 - System Checkpoint
RP250: 25/11/2010 18:40:42 - Avg Update
RP251: 25/11/2010 18:41:35 - Avg Update
RP252: 26/11/2010 18:59:38 - System Checkpoint
RP253: 27/11/2010 19:16:04 - System Checkpoint
RP254: 27/11/2010 21:36:11 - Installed AVG 2011
RP255: 27/11/2010 21:37:28 - Removed AVG Free 9.0
RP256: 27/11/2010 21:47:47 - Installed AVG 2011
RP257: 29/11/2010 08:24:22 - System Checkpoint
RP258: 30/11/2010 08:47:21 - System Checkpoint
RP259: 01/12/2010 17:37:25 - System Checkpoint
RP260: 02/12/2010 18:57:32 - System Checkpoint
RP261: 04/12/2010 15:50:27 - System Checkpoint
RP262: 05/12/2010 16:11:15 - System Checkpoint
RP263: 06/12/2010 17:35:05 - System Checkpoint
RP264: 07/12/2010 19:51:33 - System Checkpoint
RP265: 08/12/2010 16:46:35 - Ad-Aware Checkpoint
RP266: 09/12/2010 17:54:30 - System Checkpoint
RP267: 10/12/2010 17:55:28 - System Checkpoint
RP268: 11/12/2010 19:34:33 - System Checkpoint
RP269: 12/12/2010 20:27:44 - System Checkpoint
RP270: 13/12/2010 22:00:16 - System Checkpoint
RP271: 14/12/2010 14:12:23 - Installed PerfectDisk 11 Professional.
RP272: 15/12/2010 15:45:17 - System Checkpoint
RP273: 16/12/2010 09:02:19 - Software Distribution Service 3.0
RP274: 17/12/2010 09:33:40 - System Checkpoint
RP275: 18/12/2010 10:20:47 - System Checkpoint
RP276: 18/12/2010 18:23:50 - Restore Operation
RP277: 18/12/2010 19:59:29 - before regcure
RP278: 19/12/2010 16:32:48 - RegCure Backup
RP279: 20/12/2010 17:41:38 - System Checkpoint
RP280: 21/12/2010 17:22:26 - RegCure Backup
RP281: 22/12/2010 15:50:22 - Removed Photo Notifier and Animation Creator.
RP282: 22/12/2010 16:00:05 - Software Distribution Service 3.0
RP283: 23/12/2010 16:23:47 - System Checkpoint
RP284: 25/12/2010 09:58:37 - System Checkpoint
RP285: 26/12/2010 08:04:41 - Software Distribution Service 3.0
RP286: 27/12/2010 08:35:42 - Software Distribution Service 3.0
RP287: 28/12/2010 12:14:34 - Software Distribution Service 3.0
RP288: 29/12/2010 13:07:59 - Software Distribution Service 3.0

==== Installed Programs ======================

Acrobat.com
Acronis True Image Home
Adobe Acrobat 5.0
Adobe AIR
Adobe Bridge 1.0
Adobe Common File Installer
Adobe Flash Player 10 ActiveX
Adobe Flash Player Plugin
Adobe Help Center 1.0
Adobe Photoshop CS2
Adobe Reader 9.4.1
Adobe Stock Photos 1.0
ALOT Toolbar
Apple Application Support
Apple Software Update
Ashampoo Burning Studio 6 FREE
Asistente Técnico
AudioConverter Studio 5.5
AutoUpdate
AVG 2011
AVS Audio Converter version 6.2
AVS DVD Authoring
AVS DVD Copy version 4.1.1
AVS Screen Capture version 1.1.2
AVS Update Manager 1.0
AVS Video Converter 6
AVS Video Editor 5
AVS Video Recorder 2.4 (Service Version)
AVS Video ReMaker 3.1.1.83
AVS4YOU Software Navigator 1.4
Babylon
Belarc Advisor 8.1
BitTorrent
Borland Engine
CCleaner
CDBurnerXP
ConvertXtoDVD 3.3.2.100
Cordless DUALphone Suite
Data Access Objects (DAO) 3.5
Defraggler
DivxToDVD 0.5.2b
DreamBoxEdit -- The one and only settings editor for your Dreambox
DVD Decrypter (Remove Only)
DVD Shrink 3.2
Enable S3 for USB Device
EnhanceMovie 2.2
EPSON Print CD
EPSON Printer Software
FinalBurner Free v2.20.0.187
FW LiveUpdate
Generations® Grande Suite 8
Google Chrome
Google Earth Pro 4.2
Google Update Helper
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976002-v5)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
ieSpell
ImgBurn
IncrediMail
IncrediMail 2.0
Intel Matrix Storage Manager
Intel® PRO Network Adapters and Drivers
InterVideo DeviceService
IrfanView (remove only)
Java Auto Updater
Java™ 6 Update 20
Kyocera FS-1016MFP Product Library
LightScribe 1.4.124.1
MagicDisc 2.7.106
Malwarebytes' Anti-Malware
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Antimalware
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Office XP Professional with FrontPage
Microsoft Publisher 2002
Microsoft Security Client
Microsoft Security Essentials
Microsoft SQL Server Compact 3.5 SP1 English
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Web Publishing Wizard 1.52
Microsoft XML Parser
Movavi Video Converter 10
Movavi Video Converter 8
Movavi Video Converter 8 Help
Mozilla Firefox (3.6.3)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Nero 7 Ultra Edition
neroxml
NVIDIA Drivers
O&O Defrag 2000 Freeware Edition
OGA Notifier 2.0.0048.0
Ogg Codecs 0.81.15562
Paint Shop Pro 7 Anniversary Edition
PartitionMagic
PerfectDisk 11 Professional
Photodex Presenter
PHOTOfunSTUDIO 5.1 HD Edition
PhotoMail Maker
PowerQuest PartitionMagic 8.0
ProShow Gold
QuickTime
REALTEK Gigabit and Fast Ethernet NIC Driver
RegCure
Rosetta Stone Version 3
ScanSoft OmniPage 15.0
ScanSoft PDF Converter 3.0
ScanSoft PDF Create 3.0
SD Formatter
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
SIW version 2010.04.28
Skype web features
Skype™ 4.2
Spybot - Search & Destroy
Spyder2express
SpywareGuard v2.2
SSC Service Utility v4.30
SUPERAntiSpyware
SupportSoft ActiveX Controls 20100329_Cli
TomTom HOME 2.7.5.2014
TomTom HOME Visual Studio Merge Modules
Ulead DVD MovieFactory 6
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB980302)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Windows XP (KB980182)
VideoPad Video Editor
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
VLC media player 1.1.5
Vtune 5.1
VueScan
WebFldrs XP
WinAVI Video Converter
Windows Genuine Advantage Notifications (KB905474)
Windows Internet Explorer 8
Windows Live OneCare safety scanner
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
ZIP PASSWORD FINDER

==== Event Viewer Messages From Past Week ========

29/12/2010 21:04:25, error: Service Control Manager [7016] - The EPSON V3 Service2(02) service has reported an invalid current state 0.
29/12/2010 08:30:46, error: System Error [1003] - Error code 100000d1, parameter1 00000004, parameter2 00000002, parameter3 00000000, parameter4 898843dc.
28/12/2010 11:50:15, error: Service Control Manager [7031] - The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
25/12/2010 07:54:48, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: Lbd
25/12/2010 07:54:25, error: Service Control Manager [7000] - The SupportSoft RemoteAssist service failed to start due to the following error: The system cannot find the file specified.
25/12/2010 07:52:54, error: Dhcp [1002] - The IP address lease 192.168.1.33 for the Network Card with network address 000D615D720B has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
24/12/2010 15:00:13, error: Dhcp [1002] - The IP address lease 192.168.1.34 for the Network Card with network address 000D615D720B has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
24/12/2010 08:21:33, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 1.95.2390.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: http://www.microsoft.com Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 1.1.6402.0 Error code: 0x80072efd Error description: A connection with the server could not be established
22/12/2010 08:56:11, error: Service Control Manager [7000] - The Cardex service failed to start due to the following error: Cannot create a file when that file already exists.

==== End Of File ===========================

Attached Files

  • Attached File  GMER.log   14.03KB   4 downloads


#4 Dave Clark

Dave Clark
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Posted 30 December 2010 - 10:57 AM

Since my last post to you I have had a series of serious problems.
I was working on the computer with GMER working in the background when the computer completely hung.I reset the computer to reboot but on reboot the mouse moved but nothing opened and I had to manually reboot again.This time there was a message in the task bar telling me to run CHKDSK but again the computer was completely frozen, so I had to reset again. On bootup CHKDSK ran automatically and reported:- Verified files=OK, Verified Indexes=Ok,then CHKDSK is recovering lost files, then CHKDSK is verifying security, then reboot. Again same problem computer frozen. Reset again and computer seemed OK, so I immediately started to send a reply to you when the computer again froze.
I then decided that I had to use system restore which I have done and up to now everything appears normal! but for how long.
I hope someone picks this up soon as I'm sure whatever it is will return.

Regards,

Dave

#5 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 30 December 2010 - 09:26 PM

Hello

My name is gringo and I will be Helping you from this point forward

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes unless I tell you so.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

If you have not done so please Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Here is the first thing I would like you to do.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 Dave Clark

Dave Clark
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Posted 31 December 2010 - 05:14 PM

Hi Gringo,
Many thanks for replying,
I have enclosed the Combo fix file.

You have just caught me as here in UK it's just about 2011.

The computer is at the moment unpredictable but it is much more stable since I restored the comouter to an earlier date.
It occationally hangs and when running a few progs it seems very slow, which it did not do in the past.

Hope you can help,

Kind regards and happy new year

Dave

Attached Files



#7 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 31 December 2010 - 05:36 PM

I see some other stuff that we need to go after, so I want you to run this custom script for me.

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

RegNull::
[HKEY_USERS\S-1-5-21-2052111302-1409082233-725345543-1003\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{6FAE7143-D9AF-A29B-C1C3-A51F7AF14627}*]


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Dave Clark

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Posted 31 December 2010 - 08:00 PM

Hi Gringo,

Happy New Year,

Here in UK it's now 1am 1/1/11

Below is the ComboFix log.

I'm off to bed now but if you leave instructions I will complete them for you when you next return

Regards,

Dave

Attached Files



#9 gringo_pr

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Posted 31 December 2010 - 09:52 PM

Hello

Happy New Year (I have about an hour to go)

:P2P Warning!:

IMPORTANT I notice there are signs of one or more P2P (Person to Person) File Sharing Programs on your computer.

Please note that as long as you are using any form of Peer-to-Peer networking and downloading files from non-documented sources, you can expect infestations of malware to occur
Once upon a time, P2P file sharing was fairly safe. That is no longer true. P2P programs form a direct conduit on to your computer, their security measures are easily circumvented and malware writers are increasingly exploiting them to spread their wares on to your computer. Further to that, if your P2P program is not configured correctly, your computer may be sharing more files than you realise. There have been cases where people's passwords, address books and other personal, private, and financial details have been exposed to a file sharing network by a badly configured program.

Please read these short reports on the dangers of peer-2-peer programs and file sharing.

FBI Cyber Education Letter
File sharing infects 500,000 computers
USAToday
infoworld


These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.1

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

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#10 Dave Clark

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Posted 01 January 2011 - 05:44 AM

Hi Gringo,
Happy New Year to you.

I have done all of the tasks and enclose the reports you asked for.

The computer seems OK in general but still unexpected things seem to happen like all of a sudden the computer/hard drive will start working in the background even though no programs are running on the desktop


The Mbam software keeps reporting that it has stopped the computer from accessing potential malicious sites, this happens on average at least once every minute and they normally come in groups of warnings but for different site addresses.Is this malware on my computer trying to contact it's "home sites"

IE often freezes and I have to close it with Windows Task Manager and finally occationally the computer runs very slowly.
Overall I'm suspicious that something sinister is going on behind the scenes.

Finally I hope you can help me with the following questions,
1) I don't use P2P an awful lot but the only one I'm aware of on my computer is BitTorrent, are there others?
2) I've looked at the settings on BT and have moved the download folder to a separate drive but there are a few settings which I'm unsure of.viz:- Enable DHT network,Enable DHT for new torrents,Enable Local peer discovery,Enable UDP tracker support,Enable Peer Exchange,Enable Web UI.
3)I'm going to go through the list Of programs on my computer and delete all of those I don't use,(built up over 15 years), but there are some which I'm unsure of Re, Adobe Air MS Visual C++ etc,etc.I don't want to delete anything which is neccessary fpr the computer well being.
4)A program I've tried to delete but it keeps reinstalling itself is Alot toolbar, is this malware?
5)Can you see anything other than BT which is undesirable?

Sorry to go on Gringo but while I have your attention I may as well get as much advice from you as possible.

Many Thanks,

Dave





---------------------------------------------------------

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5434

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

01/01/2011 09:04:47
mbam-log-2011-01-01 (09-04-47).txt

Scan type: Quick scan
Objects scanned: 139566
Time elapsed: 2 minute(s), 42 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Attached Files



#11 gringo_pr

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Posted 01 January 2011 - 02:14 PM

Hello

The Mbam software keeps reporting that it has stopped the computer from accessing potential malicious sites, this happens on average at least once every minute and they normally come in groups of warnings but for different site addresses.Is this malware on my computer trying to contact it's "home sites"
This sounds like it is blocking the ads on the page from downloading - does this happen on the same pages always or does it happen on any page?


1) I don't use P2P an awful lot but the only one I'm aware of on my computer is BitTorrent, are there others?
that is the one I seen

2) I've looked at the settings on BT and have moved the download folder to a separate drive but there are a few settings which I'm unsure of.viz:- Enable DHT network,Enable DHT for new torrents,Enable Local peer discovery,Enable UDP tracker support,Enable Peer Exchange,Enable Web UI.
this you will have to google about as I don't use the program I don't know what each setting is for

3)I'm going to go through the list Of programs on my computer and delete all of those I don't use,(built up over 15 years), but there are some which I'm unsure of Re, Adobe Air MS Visual C++ etc,etc.I don't want to delete anything which is neccessary fpr the computer well being.
If I see something bad I will let you know


4)A program I've tried to delete but it keeps reinstalling itself is Alot toolbar, is this malware?
it is not good as you have found out that it will get installed without your permision - when you do find it just uninstall it


5)Can you see anything other than BT which is undesirable?
RegCure - should not use reg cleaners
IncrediMail - ad based program - could be worse but you asked
IncrediMail 2.0- ad based program - could be worse but you asked
:Remove unneeded startup entries:


This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
      O4 - HKLM\..\Run: [PDF3 Registry Controller] "C:\Program Files\ScanSoft\OmniPage15.0\PDFConverter3\\RegistryController.exe"
      O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
      O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - Startup: Shortcut to Microsoft Outlook.lnk = ?
      O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#12 Dave Clark

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Posted 01 January 2011 - 06:39 PM

Hi Gringo,

ESET just finished, log attached, it's 11:30pm here so I'm off to bed but will look at your reply tomorrow.

Re the Alot toolbar I have removed it using Add or Remove programs in Control panel but it just returns after a reboot, ant ideas on where it's coming from?

Re Mbam popups about stopping connections to malicious sites. The program says that it is stopping requests to go to these sites from my computer not from the sites trying to get into my computer so there must be a program or programs that are constantly trying to get in touch with their host sites or what is your educated guess?

One other question Gringo, I have Mbam & MS essentials guarding my computer so to speak and Super AntiSpyware free plus Spyware Guard free which I manually use. I had AVG free but have replaced it with the MS Essentials. Is what I have as good as you get or can you recommend some other programs instead.

The ESET Scanner didn't find anything so do you reckon I'm clean or is there something else to check.

Much obliged for your help

Kind Regards,

Dave

Attached Files

  • Attached File  log.txt   865bytes   2 downloads


#13 gringo_pr

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Posted 01 January 2011 - 07:21 PM

Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#14 Dave Clark

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Posted 02 January 2011 - 05:11 AM

Many thanks Gringo,
Still a bit concerned about Mbam constantly having to block my computer from contacting "Malicious" sites, it's not the same site but different sites. I must admit that it is not doing it as often as before but I have noticed that it does it each time I boot up.

The only other item is this Alot toolbar cannot get rid, I delete the program in "Add/Delete programs but after each reboot it appears again.

If you could perhaps point me in the right direction regarding the above.

Other than that WELL DONE Gringo,

You live in a beautiful part of the world, never been but heard and seen plenty of reports.

Regards,

Dave

#15 Dave Clark

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Posted 02 January 2011 - 09:44 AM

Hi Gringo,
I'm in a lot of bother. Please bear with me but I've been on the computer now for 4hours trying to sort things out.I kept a chronicle in Notepad of what was happening and this is it,together with questions I wanted to ask at the time. I will be as brief as I can.This is in the order in which things happened, it may seem strange but this is exactly as it happened:-

I deleted startup items suggested in your reply to me but immediately ran into problems. The computer seemed to boot up OK but once the desktop installed only the mouse worked, the computer had hung. To cut a long story short,I eventually had to use system restore to Yesterday 12:00pm.Then started deleting items 2 at a time and again to cut a long story short I discovered that Outlook was also in c/programs/start folder. I reckon perhaps that after deleting the MS item from the start menu, outlook then started looking for a file that wasn't there and caused the computer to hang.

I also noticed was that I only had 1 RESTORE POINT OPTION which was the one I used. WHY WOULD THAT BE as I hadn't done anything at that stage to delete restore points.

One problem I'm left with however is a splash screen before windows loads asking if I want to boot using Micrsoft Debugger or Windows XP after a few seconds the computer continues booting into XP. IS THERE ANY WAY I CAN REMOVE THAT SPLASH SCREEN.

I started to clean up as your last post and deleted Combofix as instructed then ran OTCleanIt. I then rebooted as requested but the computer hung after loading the desktop, only the mouse worked so I rebooted using the reset button but just the same. Next time I rebooted I kept using the mouse and pressing the start button and managed to get the computer running. I went to system restore and the was told that system restore had been turned off. I turned it back on but No restore points available!!!!!!!

What do I do now????

I tried rebooting again and the computer rebooted but Outlook loaded!! which had been deleted from startup and also from program start folder!!

I rebooted again and paused on bootup to read the splash screen, it had 2 choices, first Microsoft windows recovery consul do not select this [Debugger Enabled] second Microsoft Windows XP Pro.

Continued bootup but no matter what I did I couldn't stop the computer from hanging up.

Rebooted into safe mode but couldn't see much of the desktop but ran MSconfig and reticked an item "Shortcut to Micros"

I've managed to get the computer running again by using the mouse to keep clicking items. Outlook did not load. I looked in start folder and Outlook is no longer there. Ran MS config and "Shortcut to Micros" is now unticked!!!

I'm sending this to you now as I don't know what to do next.

I have a laptop which if all else fails I will be able to comunicate with you.

Regards,

Dave




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