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Internal Error 2932


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#1 4rivers

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Posted 19 December 2010 - 10:16 AM

Hello - is there anyone there,

For the three months or so, I've had this persisting problem. If I try to install/upgrade some software, it gacks at the very end, with an error message stating "internal error 2932" and "C:\WINDOWS\Installer\{long string of numbers and letters} 131"

This is driving me crazy! Does anyone know how to fix it? I've googled myself blue, but to no avail.

My computer is running Windows XP sp3.

What I have done is remove all the anti-virus programs , but to no avail. The only thing that updates on a regular basis is Defender ,and the security updates for xp, no problem.
Silverlight,Adobe,Skype,Driver Detective,Windows Office 2007,Google Earth have all gone, I am thinking never to be seen again .

I have installed 'Little Registry Cleaner' with no problem , however, having scanned and supposedly repaired the registry - that didn't resolve the problem.

My local computer specialist( someone who charges 60 euros/hour ) suggested there is either a problem with the hardware or I have a virus, he sold me , Kaspersky Anti-virus 2011 - desperate to cling to straws ,and in the heat of the moment, I was sold on the idea . However as it appears I can't load this either, at the last second the 2932 internal error asserts itself, and it all rolls back.
There appears to be no problem with the hardware.

All simple suggestions welcome - anything really complex and I have to bite the bullet with the 60E/hour guy, which as he appears to be equally clueless , is daunting.

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#2 hamluis

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Posted 19 December 2010 - 10:26 AM

Hi :).

Please post the exact error message as it appears onscreen. Seems to be a Windows Installer error of some type, but the complete message will help determine exactly what it might be.

I also suggest that you cease using any registry cleaner.

Bleeping Computer DOES NOT recommend the use of registry cleaners/optimizers for several reasons:
  • Registry cleaners are extremely powerful applications that can damage the registry by using aggressive cleaning routines and cause your computer to become unbootable.

    The Windows registry is a central repository (database) for storing configuration data, user settings and machine-dependent settings, and options for the operating system. It contains information and settings for all hardware, software, users, and preferences. Whenever a user makes changes to settings, file associations, system policies, or installed software, the changes are reflected and stored in this repository. The registry is a crucial component because it is where Windows "remembers" all this information, how it works together, how Windows boots the system and what files it uses when it does. The registry is also a vulnerable subsystem, in that relatively small changes done incorrectly can render the system inoperable. For a more detailed explanation, read Understanding The Registry.
  • Not all registry cleaners are created equal. There are a number of them available but they do not all work entirely the same way. Each vendor uses different criteria as to what constitutes a "bad entry". One cleaner may find entries on your system that will not cause problems when removed, another may not find the same entries, and still another may want to remove entries required for a program to work.
  • Not all registry cleaners create a backup of the registry before making changes. If the changes prevent the system from booting up, then there is no backup available to restore it in order to regain functionality. A backup of the registry is essential BEFORE making any changes to the registry.
  • Improperly removing registry entries can hamper malware disinfection and make the removal process more difficult if your computer becomes infected. For example, removing malware related registry entries before the infection is properly identified can contribute to system instability and even make the malware undetectable to removal tools.
  • The usefulness of cleaning the registry is highly overrated and can be dangerous. In most cases, using a cleaner to remove obsolete, invalid, and erroneous entries does not affect system performance but it can result in "unpredictable results".

Unless you have a particular problem that requires a registry edit to correct it, I would suggest you leave the registry alone. Using registry cleaning tools unnecessarily or incorrectly could lead to disastrous effects on your operating system such as preventing it from ever starting again. For routine use, the benefits to your computer are negligible while the potential risks are great.
System manufacturer and model?

Louis

Edited by hamluis, 19 December 2010 - 10:31 AM.


#3 4rivers

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Posted 19 December 2010 - 12:41 PM

Hi Louis,

Registry Cleaner removed .

Computer is a ahhh, Asus Notebook, F3E . OS WINXP Pro.


Adobe Reader X

Error 2932.Could not create file.
C:\WINDOWS\Installer\{AC76BA86-7AD7-1033-7B44-AA0000000001}\SC.Reader.ico from script data.Error 131

Winnzip 150.exe

Internal Error 2932
C:\WINDOWS\Installer\{CD95F661-A5C4-44F5-A6AA-ECDD91C240C0}\Icon CD95F66110.exe,131


Google Earth 6

Installation failed.
Error Code = 0x80040905



Not being that computer literate ,but I concur the problem may be with the installer.

rgds,4r.

#4 hamluis

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Posted 19 December 2010 - 03:26 PM

Take a look at http://earth.google.com/support/bin/answer.py?hl=en&answer=141163 .

I would try the suggested first.

I would also download/install Windows Installer 4.5 .

Louis

#5 4rivers

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Posted 19 December 2010 - 03:59 PM

Hi Louis,


Yes, I tried that, down loading Windows Installer CleanUp Utility, how ever I get yet another 2932 error message and a roll back. It what ever the problem is, will not let me install the cleanUp Utility. So definetly no google earth by this route.

And I had already downloaded /installed Windows Installer 4.5 with no obvious improvement. Hence my original cry in the darkness.

Any more thoughts - please post .

rgds,
4r.

#6 Broni

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Posted 19 December 2010 - 04:11 PM

Go Start>Run (Start Search in Vista), type in:
msconfig
Click OK (hit Enter in Vista).

Click on Startup tab.
Click Disable all
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.

Click Services tab.
Put checkmark in Hide all Microsoft services
Click Disable all.

Click OK.
Restart computer in Normal Mode.

NOTE. If you use different firewall, than Windows firewall, turn Windows firewall on, just for this test, since your regular firewall won't be running.
If you use Windows firewall, you're fine.

Same problem?

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#7 4rivers

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Posted 19 December 2010 - 04:28 PM

Hi Broni,

I can't search in Vista ,(Go Start>Run (Start Search in Vista), type in:

because I don't have it , I have XP ( or I am very dumb ) .

And yes I do use Windows Firewall.

rgds,

4r.

#8 Broni

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Posted 19 December 2010 - 04:30 PM

Go Start>Run
Disregard anything in parentheses.

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#9 4rivers

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Posted 19 December 2010 - 04:31 PM

Broni ,

Please ignore last comment - I see what you mean - you are referencing xp and vista . Opps - sorry .

rgds,
4r.

#10 Broni

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Posted 19 December 2010 - 04:39 PM

:)

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#11 4rivers

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Posted 19 December 2010 - 04:58 PM

Broni,

Yes - still the same problem and the still the same error codes for all referenced software programs.Followed your instructions to the letter.

rgds,

4r.

#12 Broni

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Posted 19 December 2010 - 05:11 PM

Re-enable all items, you just disabled.
Restart computer.

Create new Windows profile and see, if you have same problem.

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#13 4rivers

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Posted 19 December 2010 - 07:40 PM

Broni,

Did as you said, re-enabled all items that were disabled, and set up a new windows profile .

But as unlikely as it may seem , the same software programs will download 99% as before, and I have exactly the same error information as previously noted in post # 3 of this topic.

What's next ?

rgds,

4r.

#14 Broni

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Posted 19 December 2010 - 09:10 PM

Did as you said, re-enabled all items that were disabled, and set up a new windows profile .

Yes.

But as unlikely as it may seem , the same software programs will download 99% as before, and I have exactly the same error information as previously noted in post # 3 of this topic.

In a new profile, correct?

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#15 4rivers

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Posted 20 December 2010 - 02:38 AM

Broni,

In a new user account , I take that to mean the same as profile .........or not ?? Thinking about it , I would have expected that to work - but it didn't . Is there anywhere to go from here ?


rgds,

4r.




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