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Is my computer safe now?


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#1 Apu256

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Posted 19 December 2010 - 08:39 AM

Hello everyone! Today my computer became infected with internet security 2011. I have two OSes on my Computer (Windows 7 and Windows XP) each one on separate hard disk. The virus hit the windows xp. I followed the instructions on your spyware removal guide but it didn't worked from XP. I logged in in Windows 7 and I run Malwarebytes from there. I scanned all the partitions and it found some items and I removed them.

My questions are:

Is my computer hardware safe?
My passwords, credit card numbers etc. are at risk? (I didn't purchased the program)
Other partitions contain my files (only documents music etc) can be in danger?

Edited by Apu256, 19 December 2010 - 09:03 AM.


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#2 boopme

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Posted 19 December 2010 - 03:00 PM

Hello, please post yout MBAM log so we can see what was found. The IS does not target your info but if others were there they might.

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Now we need to run these
Next run ATF and SAS: If you cannot access Safe Mode,run in normal ,but let me know.

Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

From your regular user account..
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
Close all open browsers before using, especially FireFox. <-Important!!!
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opera browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.


Reboot to Normal mode and Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal/regular mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Apu256

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Posted 20 December 2010 - 03:18 PM

An additional note. The partition that got the virus no longer exists. It has been completely re-formated and now I am working only on Windows 7 (each OS was on independent drive and I was switching using BIOS). I performed the scan on the other 3 and these found.


Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Έκδοση βάσης δεδομένων: 5356

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

19/12/2010 4:38:09 μμ
mbam-log-2010-12-19 (16-38-09).txt

Τύπος σάρωσης: Πλήρης σάρωση (D:\|H:\|)
Αντικείμενα που σαρώθηκαν: 207338
Χρόνος που έχει διανυθεί: 39 λεπτό(ά), 4 δευτερόλεπτο(α)

Μολυσμένες διεργασίες στη μνήμη: 0
Μολυσμένα στοιχεία στη μνήμη: 0
Μολυσμένα κλειδιά στο μητρώο: 0
Μολυσμένες τιμές στο μητρώο: 0
Μολυσμένα αντικείμενα δεδομένων στο μητρώο: 0
Μολυσμένοι φάκελοι: 0
Μολυσμένα αρχεία: 6

Μολυσμένες διεργασίες στη μνήμη:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Μολυσμένα στοιχεία στη μνήμη:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Μολυσμένα κλειδιά στο μητρώο:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Μολυσμένες τιμές στο μητρώο:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Μολυσμένα αντικείμενα δεδομένων στο μητρώο:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Infected Folders:
(Δεν εντοπίστηκαν επιβλαβή αντικείμενα)

Infected Files:
d:\system volume information\_restore{33263d77-d9a6-494e-8437-53622aea81f8}\RP90\A0040709.exe (Trojan.Agent) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034018.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034434.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034438.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034508.exe (Trojan.Dropper.PGen) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034513.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.


Sorry for the Greek. I have Greek Windows. Ask me for translations.

And a Microsoft security Essentials log showing the alerts I got while I logged-in in Windows 7 (translations: Καταργηθηκε=Deleted and Σε καραντινα=Quarantined)

Posted Image

Edited by Apu256, 20 December 2010 - 03:45 PM.


#4 boopme

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Posted 20 December 2010 - 03:54 PM

Hi, thanks for the Greek lesson :thumbup2: very handy.

So these were all found on the windows 7 drive now. Everything was removed so thats good.
Are there ant sysmptoms of malware still occurring?

Because we can remove all these in the lasr step.

Infected Files:
d:\system volume information\_restore{33263d77-d9a6-494e-8437-53622aea81f8}\RP90\A0040709.exe (Trojan.Agent) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034018.exe (Backdoor.Bot) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034434.exe (Malware.Packer.Gen) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034438.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034508.exe (Trojan.Dropper.PGen) -> Quarantined and deleted successfully.
d:\system volume information\_restore{a6ed4b06-b2d5-4db4-8821-33d7effff607}\RP64\A0034513.exe (RiskWare.Tool.CK) -> Quarantined and deleted successfully.


You had a Backdoor Bot.. This allows hackers to remotely control your computer, steal critical system information and download and execute files.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Edited by boopme, 20 December 2010 - 03:56 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Apu256

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Posted 20 December 2010 - 04:02 PM

I had to give my credit card number for more than one month and on the last report we received from the bank about 10 days ago everything was normal. I will change all the the passwords from the sites I used my credit card to ensure that.

Thanks for your help!

#6 boopme

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Posted 20 December 2010 - 04:08 PM

That's good...
If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been backed up, renamed and saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Posted Image > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Posted Image > Run... and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista and Windows 7 users can refer to these links:
You're welcome!! Merry Christmas
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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