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Hijacker that Keeps Coming Back


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#1 Ducktoes

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Posted 19 December 2010 - 07:54 AM

I have two computers, a Dell laptop and HP desktop, that seem to have the same malware. There is a hijacker in the browsers. It takes you to some ad search engine when you type something in Google. Or bogus spyware remover website if you type "malwarebytes" or "AVG". I have run several anti-viruses and anti-spyware on the computers and the malware keeps coming back. I ran AVG, Avira, Kapirsky rescue disk, Malwarebytes, SuperAntiSpyware, Eset online and regular, and my techie friend ran Combofix. I fixed the Winsocks and checked the Autoruns. When he ran ComboFix it said Combofix found a Boot Sector virus or something like that and a rootkit and rebooted and removed it. Then I fixed the Winsocks and checked the Autoruns. I unchecked strange entries in Autoruns. I reset Internet Explorer a few times. But the hijacker came back within minutes. Combofix can't seem to remove it completely. Should I reformat? I read that a boot sector virus can persist through formatting and that I should throw away the hard drives. This seems a bit much. Should I f-disk? I don't even know if I have an fdisk floppy anymore and these computers don't have floppy drives. I tried to buy an external floppy drive but the guy at the parts store looked at me as if I were from the stone age. He suggested I buy a flash drive. I suppose you could f-disk from a cd? Anyway if anyone could help, I'd really appreciate it.

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#2 boopme

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Posted 19 December 2010 - 02:54 PM

Hello, having run ComboFix on your own,we will need to see it's log and a DDS log.

Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
Skip the GMER step and instead post the ComboFix log you have.

Let me know if that went well.
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#3 Orange Blossom

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Posted 20 December 2010 - 12:04 AM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic368438.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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