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#1 jessicashelby

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Posted 05 December 2005 - 04:59 PM

:thumbsup: i have a question. i am not a big computer expert or anything so i do not know alot.ok about a 2 weeks ago i opened an e-mail from nigeria
and i think it had some sort of worm or virus and ever since the i can connect to the internet on that computer but it will not let me go to any sites. and the comptuer is running slower. and windows keep coming up saying cannot connect to server over and oer again like 40-50 times.how can i get rid of the worm?



Mod Edit: Cleaned up tags. ~tg~

Edited by tg1911, 05 December 2005 - 05:13 PM.


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#2 tg1911

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Posted 05 December 2005 - 05:10 PM

Run these online virus scanners:
http://www.pandasoftware.com/activescan/
http://housecall.trendmicro.com/

Also this online Trojan scanner:
TrojanScan

Are you using these basic security programs?
(They're all free.)

aČ free - a complementary product to antivirus software which is specialized in protection against harmful software. Antivirus software often features an inadequate protection against Trojans, Dialers and Spyware. aČ fills this gap.
ewido security suite - offers protection against urgently growing threats like Trojans, Worms, Dialers, Hijackers, Spyware and Keyloggers.
Ad-Aware - A good program similar to SpyBot S & D.
Spybot S&D - Detects and removes spyware, of different types, from your computer.
Spywareblaster - A good program that prevents spyware from being installed on your computer in the first place. This program is always running in the background, protecting your computer. It prevents the installation of bad active X controls found in web pages.
SpywareGuard - A nice compliment to SpywareBlaster. This allows you the option to prevent downloads that contain bad active X controls.

If not, you need to. These programs, updated and used regularly, will do a lot to keep your computer clean of spyware, trojans, keyloggers, browser hijackers, etc...

Download them, update them, and then run them.

When installing ewido security suite, under Additional Options uncheck:
Install background guard
Install scan via context menu

Important:
Please read this tutorial on Spybot S&D before using it. Spybot can do SERIOUS damage, if not used properly.

Other useful Tutorials:
Using Ad-Aware SE
Using SpywareBlaster
Using SpywareGuard
Using Ewido

If the above doesn't help rid you of the problem, then:

Read How to post a HijackThis Log.
Please read, and follow, all directions carefully.

Then, run a log, and post it in the HijackThis forum, at this link. Do not, fix anything, yet.
A member, of the HJT Team, will help you out.
It may take a while to get a response, because the HJT Team are very busy. Please, be patient, these people are volunteers. They will help you out, as soon as possible.

NOTE:
Once you have made the post, please, DO NOT make another post in the HJT forum, until it has been responded to by a member of the HJT Team. The first thing they look for, when looking for logs to reply to, is 0 replies. If you make another post, there will be 1 reply. The team member, glancing over the replies, might assume someone is already helping you out, and will not respond. So, just make your post, and let it sit there, until a team member responds. This way you will be taken care of, in the most timely manner.
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#3 jessicashelby

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Posted 05 December 2005 - 05:19 PM

well i cannot run those programs because it will not let me go to any sights as soon as it connects to internet it say can not find server. so what do i do?

#4 Rimmer

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Posted 07 December 2005 - 01:59 AM

Give us some information about your system, your ISP, your browser and how you connect (dial-up?, cable?) Do you have anti-virus installed? Is it current and as up-to-date as possible?

Check your network settings are correct the way your ISP recommends them.

Download the anti-spyware installation files and anything else you can get from tg1911's list on another computer and transfer them to your PC using a USB flash drive or burn a CD or some are small enough to transfer with just a floppy disk. Install them in your PC then update them manually.
Here are the manual update instructions for some of them:

Manual update of AdAwareSE

Go to http://www.lavasoftusa.com/

In the menu column on the left click on 'DOWNLOADS'.
On the Download page beside 'Updates' click the link under 'Latest Definition Files:'
Save the defs.zip file to your PC. Unpack the zip file to find the defs.ref file and put it on your desktop or in a folder which you can find easily.
On the PC you wish to update use Windows Explorer to navigate to the C:\Program Files\Lavasoft\Ad-Aware SE Personal folder.
Rename the defs.ref file there to defs.old, then copy the new defs.ref file into this folder.
Close Windows Explorer, start Ad-AwareSE and check the date of the definitions file. Ad-Aware should be up to date and ready to scan.

Manual update of Spybot S&D

Go to http://www.safer-networking.org/en/index.html

In the menu column on the left under Home click on 'Download'.
On the Download page beneath 'Download' click the link called 'Detection Updates <date>'
Save the spybotsd_includes.exe file to your PC. Put it on your desktop or in a folder which you can find easily and then copy it to a floppy or USB Flash disk to transfer it to the PC to be updated.
On the PC to be updated copy spybotsd_includes.exe to a folder on the C: drive then double click it. It will find the installed version of Spybot S&D and automatically update it.

Ewido manual update link:

http://www.ewido.net/en/download/updates/

Signatures from the last 2-3 days ~200KB download.

Full signature database ~4.5MB download.


Install the updates on your PC, then reboot in Safe Mode and run all the scans you have there.
Safe Mode Tutorial

when they have finished, and hopefully cleaned up some crud, reboot normally and see if you can get internet access. Then complete the downloads and do the online scans that you were unable to do before.

hth :thumbsup:

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