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Need help with Security Shield removal


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3 replies to this topic

#1 AK-Storm

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Posted 19 December 2010 - 12:37 AM

Hi there,

I am helping a friend who got her computer infected with security shield, she had AVG Pro installed, and as soon as it expired recently the infection happened. Now no executable files are able to run, I just get a dos window pop quickly and close, so I decided to use command line to see if there was any error message, and here is what I got; "Program too big to fit in memory", something like that. Can't open task manager to close any of the processes, since it closes right after. When booting in safe mode, task manager opens, but executebles still don't work, so no chance of installing malwarebytes or any other anti spyware. Tried using rkill, which unfortunately closes just like any other executable before it can do anything useful. I remember though bout maybe half a year ago I had a similar problem, and used the fr33 tool I downloaded here, but seems the link is down for that and I cant find a copy of it on my computer, is there a chance it could be re-uploaded, it would come very handy right now, could just use it to install malwarebytes.

I will be going to her house again tomorrow to try solve it, so hopefuly someone would be able to get back to me soon.

Any help would be much appreciated.

Thanks!

Edited by AK-Storm, 19 December 2010 - 12:40 AM.


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#2 AK-Storm

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Posted 19 December 2010 - 04:02 PM

Alright so, I got an idea when I woke up. Since exe files don't run, what about msi files, if I remember correctly when I plugged in my usb into that computer and browsed it, while all the exe files had white icons, I had an msi setup file there that seemed to be recognized. So I just looked around the internet and download a trial of a exe to msi converter, there were a few different ones, I just got a random one. Converted the Malwarebytes setup to msi, on my computer it seems to work and install, so the setup file works, now hopefully it will work on hers too. Also if it doesn't work, hopefully she got winrar installed there, I mean who doesnt lol, well if she does maybe dragging an exe file into winrar would allow me to extract the setup files, I dunno, but Ill give it all a shot.

Gonna post my results here.

If anyone got any other ideas, please lemme know, thx!

#3 Shannon2012

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Posted 29 December 2010 - 01:42 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review your topic and do their best to resolve your issues.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

We also need a new log from the GMER anti-rootkit scanner. Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Shannon

#4 thcbytes

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Posted 06 January 2011 - 03:27 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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