Posted 19 December 2010 - 11:46 PM
You're right...at his house, 2 computers one connection. Since his trouble is with the 1 computer, I was referring to 1 computer and two connections (1 at his house and 1 at mine). My wife says I think oddly, but I just show her the wedding picture!
Update....Problems is resolved, here are steps:
I took my computer to his house and hooked up to Cable modem, it wouldn't work just like his wouldn't.
I tried to connect with USB connector from modem instead of ethernet, did not work (shot in the dark),
I had uninstalled and reinstalled the modem and drivers from his machine locally, and from a cd I burned for it on my machine at home, did not work.
Today after almost giving up, AFTER TELLING HIM 6 TIMES OVER THE PAST WEEK that if he had the CD that came with modem it might give us another option,
AND asking him if he had one several times,
He stands up and reaches behind his desk and pulls out a stack of CD's, one of which was the Cox Cable Modem drivers and Installation Wizard!!!
SO...after installing the modem with the wizard again 2 or 3 times, it still would not work.
There was a "local" connection but no "intranet" connection.
As a last resort, I clicked on "CONTACT US" on the CD installation screen and naturally it said "Can't access the Internet" (as if we didn't know),
BUT, it gave me the option to either "CONNECT" or one other option. I chose CONNECT,
There was a click inside the computer (I had the side off and sitting on the desk in front of me), and the Network icon on the task bar refreshed,
There was now a local and intranet connection, we got online and everything is back to normal.
I know something tripped something, but I also blew up two cells on a submarine battery so it's obviously over my head!
Can't wait to tell Cox tech (if he gets back to me.) Thanks all....