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At a loss for what to do next!


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#1 Millers

Millers

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Posted 18 December 2010 - 09:57 AM

we recently followed your excellent advice regarding the Security Tool rogue anti spyware and successfully removed it from my husband's PC (he's Millers) using Rkill and Malware). However, today he has not been able to get past the black screen of death that appeared after the Windows splash so he ran the Malware Bytes, it found 2 trojans (one agent and one drop) and removed them - kb124571031.exe and 0.5600282996505955.exe. He is now able to get to the desktop. Unfortunately he is unable to get access to the internet via any of the browsers - it hangs on opening and will not run at all, so we cannot even check the Internet options and make sure whether there is a proxy setting added. This means we can't update Avast (not sure why these weren't picked up by Avast before). It also won't allow us to access USB drives so can't transfer data that way. Haven't been able to check e-mail yet as he's in safe mode and Outlook is not accessible here and he's in the middle of a length scan at the moment.

If you can shed any light, offer any advice, we'd be very grateful!

Thank you!
Alison (on behalf of Millers!)

ps he's got XP

Edited by Millers, 18 December 2010 - 10:12 AM.


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