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Computer Restarting/Slow


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5 replies to this topic

#1 UmmGeri

UmmGeri

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  • Local time:03:11 AM

Posted 17 December 2010 - 07:29 PM

My computer has been rebooting itself. It has also been acting very slow. Here is my DDs log:


DDS (Ver_10-12-12.02) - NTFSx86
Run by Home at 16:23:52.36 on Fri 12/17/2010
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.2812.1936 [GMT -8:00]

AV: McAfee VirusScan *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Personal Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}

============== Running Processes ===============

C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\system32\atiesrxx.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\atieclxx.exe
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\System32\spoolsv.exe
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\system32\Dwm.exe
C:\windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\windows\system32\taskhost.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
C:\windows\system32\rundll32.exe
C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\TODDSrv.exe
C:\Program Files\TOSHIBA\Power Saver\TosCoSrv.exe
C:\Program Files\TOSHIBA\TECO\TecoService.exe
C:\windows\System32\svchost.exe -k secsvcs
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
C:\windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe
C:\windows\system32\taskeng.exe
C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe
C:\Program Files\TOSHIBA\TECO\TEco.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSwMgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Users\Home\Desktop\dds.scr
C:\windows\system32\conhost.exe
C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mDefault_Page_URL = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
mStart Page = hxxp://www.google.com/ig/redirectdomain?brand=TSNA&bmod=TSNA
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - c:\program files\bittorrentbar\tbBitT.dll
mURLSearchHooks: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - c:\program files\bittorrentbar\tbBitT.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\ConduitEngine.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - c:\program files\bittorrentbar\tbBitT.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: BitTorrentBar Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - c:\program files\bittorrentbar\tbBitT.dll
TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - c:\program files\conduitengine\ConduitEngine.dll
uRun: [MyTOSHIBA] "c:\program files\toshiba\my toshiba\MyToshiba.exe" /AUTO
mRun: [<NO NAME>]
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe
mRun: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE
mRun: [SmoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe
mRun: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe
mRun: [ToshibaServiceStation] "c:\program files\toshiba\toshiba service station\ToshibaServiceStation.exe" /hide:60
mRun: [TosWaitSrv] %ProgramFiles%\TOSHIBA\TPHM\TosWaitSrv.exe
mRun: [Teco] "%ProgramFiles%\TOSHIBA\TECO\Teco.exe" /r
mRun: [TosSENotify] c:\program files\toshiba\toshiba hdd ssd alert\TosWaitSrv.exe
mRun: [NortonOnlineBackupReminder] "c:\program files\toshiba\toshiba online backup\activation\TobuActivation.exe" UNATTENDED
mRun: [Malwarebytes Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\mif5ba~1\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\mif5ba~1\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mif5ba~1\office12\REFIEBAR.DLL
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
mASetup: {01250B8F-D947-4F8A-9408-FE8E3EE2EC92} - c:\program files\toshiba\my toshiba\MyToshiba.exe /SETUP

================= FIREFOX ===================

FF - ProfilePath - c:\users\home\appdata\roaming\mozilla\firefox\profiles\uh7hgtpn.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll
FF - component: c:\users\home\appdata\roaming\mozilla\firefox\profiles\uh7hgtpn.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\components\RadioWMPCoreGecko19.dll
FF - component: c:\users\home\appdata\roaming\mozilla\firefox\profiles\uh7hgtpn.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
FF - plugin: c:\program files\google\update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - plugin: c:\users\home\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: XULRunner: {A35B3A16-1C20-44D0-A530-C5D097884CAD} - c:\users\home\appdata\local\{A35B3A16-1C20-44D0-A530-C5D097884CAD}
FF - Ext: McAfee SiteAdvisor: {B7082FAA-CB62-4872-9106-E42DD88EDE45} - c:\program files\mcafee\SiteAdvisor
FF - Ext: Conduit Engine : engine@conduit.com - %profile%\extensions\engine@conduit.com
FF - Ext: BitTorrentBar Community Toolbar: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - %profile%\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2009-11-4 385880]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-9-14 176128]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2010-8-29 203280]
R2 McProxy;McAfee Proxy Service;c:\progra~1\common~1\mcafee\mcproxy\mcproxy.exe [2010-8-29 359952]
R2 McShield;McAfee Real-time Scanner;c:\progra~1\mcafee\viruss~1\mcshield.exe [2010-8-29 144704]
R2 TVALZFL;TOSHIBA ACPI-Based Value Added Logical and General Purpose Device Filter Driver;c:\windows\system32\drivers\TVALZFL.sys [2009-6-19 12920]
R3 FwLnk;FwLnk Driver;c:\windows\system32\drivers\FwLnk.sys [2009-9-14 7680]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-8-29 79816]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-8-29 35272]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-9-14 187392]
S2 cfWiMAXService;ConfigFree WiMAX Service;c:\program files\toshiba\configfree\CFIWmxSvcs.exe [2009-8-10 185712]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 ConfigFree Service;ConfigFree Service;c:\program files\toshiba\configfree\CFSvcs.exe [2009-3-10 46448]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2010-7-22 38224]
S3 McSysmon;McAfee SystemGuards;c:\progra~1\mcafee\viruss~1\mcsysmon.exe [2010-8-29 606736]
S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2010-8-29 34248]
S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2010-8-29 40552]
S3 PTDUBus;PANTECH UM175 Composite Device Driver ;c:\windows\system32\drivers\PTDUBus.sys [2010-7-15 54416]
S3 PTDUMdm;PANTECH UM175 Drivers;c:\windows\system32\drivers\PTDUMdm.sys [2010-7-15 160272]
S3 PTDUVsp;PANTECH UM175 Diagnostic Port;c:\windows\system32\drivers\PTDUVsp.sys [2010-7-15 160272]
S3 PTDUWFLT;PTDUWWAN Filter Driver;c:\windows\system32\drivers\PTDUWFLT.sys [2010-7-15 11920]
S3 PTDUWWAN;PANTECH UM175 WWAN Driver;c:\windows\system32\drivers\PTDUWWAN.sys [2010-7-15 113680]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RtsUStor.sys [2009-9-14 171520]
S3 SMSIVZAM5;SMSIVZAM5 NDIS Protocol Driver;c:\progra~1\verizo~1\vzacce~1\SMSIVZAM5.SYS [2009-5-25 32408]

=============== Created Last 30 ================

2010-12-17 22:07:52 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{62b21cfe-6c6c-4d25-8c6a-c335a2b72ad2}\mpengine.dll
2010-12-15 03:06:06 749056 ----a-w- c:\windows\system32\schedsvc.dll
2010-12-15 03:06:06 496128 ----a-w- c:\windows\system32\taskschd.dll
2010-12-15 03:06:06 351232 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-12-15 03:06:06 192000 ----a-w- c:\windows\system32\taskeng.exe
2010-12-15 03:06:05 305152 ----a-w- c:\windows\system32\taskcomp.dll
2010-12-15 03:06:05 179712 ----a-w- c:\windows\system32\schtasks.exe
2010-12-15 03:05:53 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-12-15 03:05:53 294400 ----a-w- c:\windows\system32\atmfd.dll
2010-12-15 03:05:52 314368 ----a-w- c:\windows\system32\webio.dll
2010-12-15 03:05:50 101760 ----a-w- c:\windows\system32\consent.exe
2010-12-15 03:05:47 2327552 ----a-w- c:\windows\system32\win32k.sys
2010-12-07 00:25:01 -------- d-----w- c:\program files\iPod
2010-11-25 06:12:21 -------- d-----w- c:\windows\en
2010-11-25 06:08:12 69464 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2010-11-25 06:08:12 515416 ----a-w- c:\windows\system32\XAudio2_5.dll
2010-11-25 06:08:12 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2010-11-25 06:08:06 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2010-11-25 06:08:03 525656 ----a-w- c:\program files\common files\windows live\.cache\1d41ff4d1cb8c6702\DXSETUP.exe
2010-11-25 06:08:02 94040 ----a-w- c:\program files\common files\windows live\.cache\1d41ff4d1cb8c6702\DSETUP.dll
2010-11-25 06:08:02 1691480 ----a-w- c:\program files\common files\windows live\.cache\1d41ff4d1cb8c6702\dsetup32.dll
2010-11-25 06:07:59 94040 ----a-w- c:\program files\common files\windows live\.cache\1aa7748a1cb8c6701\DSETUP.dll
2010-11-25 06:07:59 525656 ----a-w- c:\program files\common files\windows live\.cache\1aa7748a1cb8c6701\DXSETUP.exe
2010-11-25 06:07:59 1691480 ----a-w- c:\program files\common files\windows live\.cache\1aa7748a1cb8c6701\dsetup32.dll
2010-11-25 06:01:05 -------- d-----w- c:\users\home\appdata\local\Windows Live
2010-11-25 06:00:24 3181568 ----a-w- c:\windows\system32\mf.dll
2010-11-25 06:00:24 196608 ----a-w- c:\windows\system32\mfreadwrite.dll
2010-11-25 06:00:23 1619456 ----a-w- c:\windows\system32\WMVDECOD.DLL
2010-11-24 02:24:48 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2010-11-22 02:50:48 -------- d-----w- c:\program files\Conduit
2010-11-22 02:50:45 -------- d-----w- c:\program files\ConduitEngine
2010-11-22 02:50:42 -------- d-----w- c:\program files\BitTorrentBar

==================== Find3M ====================

2010-11-04 05:52:17 978944 ----a-w- c:\windows\system32\wininet.dll
2010-11-04 05:48:36 44544 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-04 04:41:26 386048 ----a-w- c:\windows\system32\html.iec
2010-11-04 04:08:54 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-10-27 04:32:36 2048 ----a-w- c:\windows\system32\tzres.dll
2010-10-19 18:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-09-28 23:44:52 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2010-09-23 08:47:28 49016 ----a-w- c:\windows\system32\sirenacm.dll
2010-09-23 08:32:56 301936 ----a-w- c:\windows\WLXPGSS.SCR
2010-09-21 22:03:14 208768 ----a-w- c:\windows\system32\LIVESSP.DLL

============= FINISH: 16:25:55.11 ===============

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#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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Posted 27 December 2010 - 08:20 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
Posted Image
m0le is a proud member of UNITE

#3 UmmGeri

UmmGeri
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  • Local time:03:11 AM

Posted 28 December 2010 - 04:22 AM

yes, still here.

#4 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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  • Local time:11:11 AM

Posted 28 December 2010 - 11:00 AM

Nothing on the logs is telling me that this is malicious in tone.

Please run MBAM and SAS which should give me a much better idea...but I think this is system related.

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


Then

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#5 m0le

m0le

    Can U Dig It?


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Posted 30 December 2010 - 07:35 PM

Hi,

I have not had a reply from you for 3 days. Can you please tell me if you still need help with your computer as I am unable to help other members with their problems while I have your topic still open. The time taken between posts can also change the situation with your PC making it more difficult to help you.

If you like you can PM me.

Thanks,


m0le
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#6 m0le

m0le

    Can U Dig It?


  • Malware Response Team
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Posted 01 January 2011 - 09:03 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
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