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many programs "stopped working"; other are unable to write files


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#1 mauriz

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Posted 17 December 2010 - 06:05 PM

[sorry it this topic has already been started: thank you if you redirect me, or relocate my post]
i have windows7 64bit.
it is some weeks that a certain number of my programs refuse to start showing the message "[app] has stopped working". if i go to the event viewer all these events show an error related to kernelbase:
System

- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-12-17T22:43:20.000000000Z
EventRecordID 469060
Channel Application
Computer LANA-PC
Security
- EventData
WirelessManager.exe
6.1.11.3
4b0e953c
KERNELBASE.dll
6.1.7600.16385
4a5bdbdf
e0434f4d
0000b727

if one googles for "stopped working" kernelbase, one finds a lot of discussions related to how to solve this type of problem when affecting internet explorer, or outlook, or ..., and so on.
fortunately for me none of my 'main' programs is affected, but multiple important and or useful programs: the wireless manager for my mobile broadband card; the utility which changes the wallpaper; the program i use to edit my photographs, and others.
in my opinion the fact that multiple programs share a same error shows that the error is not related to those single, different programs, but to something which has to do with the system.
beside this, there is the fact that some programs are unable to write their files into (public, not reserved) folders: one for all, GIMP. is there a way to reset owners and permissions for files and folders to a default state (as it was 'before')?

could the problem have to do with the fact that i switched from HD to SSD?
(please don't suggest to reformat and or reinstalling win7!!!)

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#2 killerx525

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Posted 18 December 2010 - 09:31 AM

Have you tried using SFC?

>Michael 
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#3 dc3

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Posted 18 December 2010 - 11:04 AM

Use the System File Checker tool (SFC.exe) to determine which file is causing the issue, and then replace the file. To do this, follow these steps:

1. Open an elevated command prompt. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
2. Type the following command, and then press ENTER:
sfc /scannow
The sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions.

To determine which files could not be repaired by the System File Checker tool, follow these steps:

1. Open an elevated command prompt.
2. Type the following command, and then press ENTER:
findstr /C:"[SR] Cannot repair member file" %windir%\logs\cbs\cbs.log >sfcdetails.txt
Note The Sfcdetails.txt file contains details from every time that the System File Checker tool has been run on the computer. The file includes information about files that were not repaired by the System File Checker tool. Verify the date and time entries to determine the problem files that were found the last time that you ran the System File Checker tool.
3. Type the following command, and then press ENTER:
edit sfcdetails.txt
The Sfcdetails.txt file uses the following format:
Date/Time SFC detail

The following sample log file contains an entry for a file that could not be repaired:

2007-01-12 12:10:42, Info CSI 00000008 [SR] Cannot
repair member file [l:34{17}]"Accessibility.dll" of Accessibility, Version =
6.0.6000.16386, pA = PROCESSOR_ARCHITECTURE_MSIL (8), Culture neutral,
VersionScope neutral, PublicKeyToken = {l:8 b:b03f5f7f11d50a3a}, Type
neutral, TypeName neutral, PublicKey neutral in the store, file is missing


If the System File Checker tool cannot repair a file, follow these steps:

1. At an elevated command prompt, type the following command, and then press ENTER:
takeown /f Path_And_File_Name
For example, type takeown /f E:\windows\system32\jscript.dll.
2. Type the following command, and then press ENTER to grant administrators full access to the file:
icacls Path_And_File_Name /GRANT ADMINISTRATORS:F
For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F.
3. Type the following command to replace the file with a known good copy of the file:
Copy Path_And_File_Name_Of_Source_File Path_And_File_Name_Of_Destination
For example, type copy E:\temp\jscript.dll E:\windows\system32\jscript.dll.

Edited by dc3, 18 December 2010 - 11:05 AM.

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#4 mauriz

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Posted 21 December 2010 - 06:59 PM

tnak you for your suggestion.
yes i trid with SFC.
from the log file i extracted 800 lines referring to fils which can't be repaired (but every line ends with "the file is missing even if the file is there).

it's normal, or it's unusual to have 800 files with wrong privileges?
%-((

could i edit the sfcdetail.txt file in order to have it become a batch file to apply 800 privileges changes?

with many thanks
maurizio

#5 mauriz

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Posted 21 December 2010 - 08:00 PM

some corrections to what i stated...
the CBS.log file contained the output of 2 SFC runs. so the lines referring to unrepairable files were only 400 (and not 800).
many of them where identical. sorting them, and eliminating duplications i ended with only 37 files which couldn't be repaired.
i am now typing to write a batch file containing 37 times "takeown..." and "icacls..."
after that, i'll reboot and i'll meke you know what's happening.

with many thanks for your help
maurizio

#6 mauriz

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Posted 21 December 2010 - 08:50 PM

i run the takeown and icacls commands onto every file which couldn'ět be repaired by SFC.
then i re-run SFC /scannow
then i opened the new CBS.log file: the files which couldn't be repaired were always there.

any idea?
with many thanks for your help!
maurizio

#7 dc3

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Posted 22 December 2010 - 11:18 AM

You need to do a repair installation of your operating system. Do you have the installation CD for your operating system?

If you do, this tutorial is a good one for this procedure.

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