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Troj_snowal.a in MBR


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3 replies to this topic

#1 eyebrows7

eyebrows7

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  • Local time:12:06 PM

Posted 17 December 2010 - 04:12 PM

Running Windows Vista Business Edition TrendMicro virus scan indicated the virus Troj_snowal.a located in the MBR. Their solution to cleaning it from my computer will not work using the Vista CD. I am at a loss as to how to rid my system of this virus.


DDS (Ver_10-12-12.02) - NTFSx86
Run by Mik at 12:29:05.19 on Fri 12/17/2010
Internet Explorer: 8.0.6001.18999 BrowserJavaVersion: 1.6.0_22
Microsoft® Windows Vista™ Business 6.0.6002.2.1252.1.1033.18.2045.1042 [GMT -6:00]

AV: Trend Micro OfficeScan Antivirus *Enabled/Updated* {48929DFC-7A52-A34F-8351-C4DBEDBD9C50}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\aestsrv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Trend Micro\OfficeScan Client\ntrtscan.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\Windows\system32\STacSV.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\SonicWALL\SonicWALL Global VPN Client\SWGVCSvc.exe
C:\Program Files\Western Digital\WD SmartWare\WD Drive Manager\WDDMService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Western Digital\WD SmartWare\Front Parlor\WDSmartWareBackgroundService.exe
C:\Windows\system32\taskeng.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Trend Micro\OfficeScan Client\tmlisten.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Trend Micro\OfficeScan Client\CNTAoSMgr.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
c:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Trend Micro\OfficeScan Client\PccNTMon.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Trend Micro\BM\TMBMSRV.exe
C:\Program Files\Trend Micro\OfficeScan Client\TmProxy.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Mik\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://att.my.yahoo.com/
uWindow Title = Internet Explorer provided by Dell
uInternet Settings,ProxyServer = http=127.0.0.1:5555
uInternet Settings,ProxyOverride = <local>;*.local
mWinlogon: Userinit=c:\windows\system32\Userinit.exe
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: MSN Toolbar BHO: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: MSN Toolbar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
TB: {472734EA-242A-422B-ADF8-83D1E48CC825} - No File
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRunServices: [Systementity3.5.30729.1] c:\program files\reference assemblies\microsoft\framework\v3.5\ServicesSystem.exe
uRunServices: [gxwcye] c:\users\mik\appdata\local\temp\gxwcye.exe
mRun: [<NO NAME>]
mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe"
mRun: [dellsupportcenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P dellsupportcenter
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [OfficeScanNT Monitor] "c:\program files\trend micro\officescan client\pccntmon.exe" -HideWindow
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRunServices: [launchmaewxconsr26962] c:\users\mik\appdata\local\temp\gxwcye.exe
mRunServices: [Microsofttipresx] c:\program files\common files\microsoft shared\ink\es-es\microsofttipresx.exe
mRunServices: [tipresxWindows] c:\program files\common files\microsoft shared\ink\es-es\Microsofttipresx.exe
mRunServices: [gxwcye] c:\users\mik\appdata\local\temp\gxwcye.exe
mRunServices: [stationbkinst] c:\program files\eacceleration\station\ssengstation.exe
mRunServices: [Systementity3.5.30729.1] c:\program files\reference assemblies\microsoft\framework\v3.5\ServicesSystem.exe
uPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
mPolicies-explorer: EnableShellExecuteHooks = 1 (0x1)
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~1\office11\REFIEBAR.DLL
DPF: Garmin Communicator Plug-In - hxxps://static.garmincdn.com/gcp/ie/2.9.1.0/GarminAxControl.CAB
DPF: {0DB074F0-617E-4EE9-912C-2965CF2AA5A4} - hxxp://download.microsoft.com/download/7/0/7/707a44ad-52ad-49af-b7ef-e21b6b0656e4/VirtualEarth3D.cab
DPF: {3BB1D69B-A780-4BE1-876E-F3D488877135} - hxxp://download.microsoft.com/download/3/B/E/3BE57995-8452-41F1-8297-DD75EF049853/VirtualEarth3D.cab
DPF: {4871A87A-BFDD-4106-8153-FFDE2BAC2967} - hxxp://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
Handler: belarc - {6318E0AB-2E93-11D1-B8ED-00608CC9A71F} - c:\program files\belarc\advisor\system\BAVoilaX.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
LSA: Authentication Packages = msv1_0 iifebc.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\mik\appdata\roaming\mozilla\firefox\profiles\ewnkjq59.default\
FF - prefs.js: browser.startup.homepage - hxxp://att.my.yahoo.com/
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\msn toolbar\platform\4.0.0379.0\npwinext.dll
FF - plugin: c:\program files\virtual earth 3d\npVE3D.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: AddThis: {3e0e7d2a-070f-4a47-b019-91fe5385ba79} - %profile%\extensions\{3e0e7d2a-070f-4a47-b019-91fe5385ba79}

============= SERVICES / DRIVERS ===============

R1 SWIPsec;SonicWALL IPsec Driver;c:\windows\system32\drivers\SWIPsec.sys [2010-6-26 87064]
R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\AEstSrv.exe [2007-11-10 73728]
R2 SWGVCSvc;SonicWALL Global VPN Client Service;c:\program files\sonicwall\sonicwall global vpn client\SWGVCSvc.exe [2009-3-5 227352]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2009-7-6 51792]
R2 TmFilter;Trend Micro Filter;c:\program files\trend micro\officescan client\TmXPFlt.sys [2010-1-15 249424]
R2 TmPreFilter;Trend Micro PreFilter;c:\program files\trend micro\officescan client\tmpreflt.sys [2010-1-15 36432]
R2 WDDMService;WD SmartWare Drive Manager;c:\program files\western digital\wd smartware\wd drive manager\WDDMService.exe [2009-11-13 110592]
R2 WDSmartWareBackgroundService;WD SmartWare Background Service;c:\program files\western digital\wd smartware\front parlor\WDSmartWareBackgroundService.exe [2009-6-16 20480]
R3 TmProxy;OfficeScan NT Proxy Service;c:\program files\trend micro\officescan client\TmProxy.exe [2009-7-15 689416]
R3 WDC_SAM;WD SCSI Pass Thru driver;c:\windows\system32\drivers\wdcsam.sys [2009-2-13 11520]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2009-12-22 135664]
S3 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-4-4 21504]
S3 SndTAudio;SndTAudio;c:\windows\system32\drivers\SndTAudio.sys [2009-6-18 23096]
S3 SWVNIC;SonicWALL Virtual Miniport;c:\windows\system32\drivers\SWVNIC.sys [2009-3-4 21016]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-12-17 14:39:37 -------- d-----w- c:\users\mik\DoctorWeb
2010-12-17 07:43:53 6273872 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{c9da31fe-5cf0-4f2e-8cf5-9a1b4606274d}\mpengine.dll
2010-12-17 03:33:30 6144 ------w- c:\windows\system32\D23B.tmp
2010-12-17 02:28:15 -------- d-----w- c:\program files\iPod
2010-12-17 02:28:12 -------- d-----w- c:\program files\iTunes
2010-12-16 00:04:06 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-16 00:04:05 72704 ----a-w- c:\windows\system32\fontsub.dll
2010-12-16 00:04:05 34304 ----a-w- c:\windows\system32\atmlib.dll
2010-12-16 00:02:30 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2010-12-09 03:08:56 -------- d-----w- c:\program files\Sophos
2010-12-08 14:55:14 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2010-12-08 14:55:14 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2010-12-08 14:53:48 -------- d-----w- c:\progra~2\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2010-12-08 14:47:21 -------- d-----w- c:\program files\Bonjour
2010-12-02 20:07:22 -------- d-----w- c:\windows\system32\log
2010-11-29 23:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 23:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-24 22:05:04 7680 ----a-w- c:\program files\internet explorer\iecompat.dll
2010-11-19 19:06:27 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2010-11-19 18:55:28 -------- d-----w- c:\users\mik\appdata\local\Mozilla

==================== Find3M ====================

2010-11-04 18:56:07 345600 ----a-w- c:\windows\system32\wmicmiplugin.dll
2010-11-04 18:55:38 352768 ----a-w- c:\windows\system32\taskschd.dll
2010-11-04 18:55:38 270336 ----a-w- c:\windows\system32\taskcomp.dll
2010-11-04 18:55:12 601600 ----a-w- c:\windows\system32\schedsvc.dll
2010-11-04 16:34:06 171520 ----a-w- c:\windows\system32\taskeng.exe
2010-11-02 06:01:54 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-02 05:57:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-11-02 05:57:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-11-02 05:57:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-11-02 05:57:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-11-02 05:01:31 385024 ----a-w- c:\windows\system32\html.iec
2010-11-02 04:26:10 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-11-02 04:24:44 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-10-28 13:20:12 2048 ----a-w- c:\windows\system32\tzres.dll
2010-10-19 16:41:44 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-10-18 13:37:35 81920 ----a-w- c:\windows\system32\consent.exe
2010-10-18 13:31:24 2038272 ----a-w- c:\windows\system32\win32k.sys
2010-10-07 18:23:02 91424 ----a-w- c:\windows\system32\dnssd.dll
2010-10-07 18:23:02 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2010-10-07 18:23:02 197920 ----a-w- c:\windows\system32\dnssdX.dll
2010-10-07 18:23:02 107808 ----a-w- c:\windows\system32\dns-sd.exe

============= FINISH: 12:30:18.91 ===============

GMER 1.0.15.15530 - http://www.gmer.net
Rootkit scan 2010-12-17 15:01:05
Windows 6.0.6002 Service Pack 2 Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-0 WDC_WD12 rev.01.0
Running: gmer.exe; Driver: C:\Users\Mik\AppData\Local\Temp\pgldrpog.sys


---- System - GMER 1.0.15 ----

SSDT 88381100 ZwCreateKey
SSDT 88382440 ZwCreateMutant
SSDT 88380340 ZwCreateProcess
SSDT 88380600 ZwCreateProcessEx
SSDT 88381F60 ZwCreateThread
SSDT 88381680 ZwDeleteKey
SSDT 88381940 ZwDeleteValueKey
SSDT 883822A0 ZwLoadDriver
SSDT 88380B80 ZwOpenProcess
SSDT 883825E0 ZwSetSystemInformation
SSDT 883813C0 ZwSetValueKey
SSDT 88380E40 ZwTerminateProcess
SSDT 88381DC0 ZwWriteVirtualMemory
SSDT 88382100 ZwCreateThreadEx
SSDT 883808C0 ZwCreateUserProcess

---- Kernel code sections - GMER 1.0.15 ----

.text ntkrnlpa.exe!KeSetEvent + 1E9 82AEB94C 4 Bytes [00, 11, 38, 88]
.text ntkrnlpa.exe!KeSetEvent + 1F5 82AEB958 4 Bytes [40, 24, 38, 88]
.text ntkrnlpa.exe!KeSetEvent + 209 82AEB96C 8 Bytes [40, 03, 38, 88, 00, 06, 38, ...]
.text ntkrnlpa.exe!KeSetEvent + 221 82AEB984 4 Bytes [60, 1F, 38, 88]
.text ntkrnlpa.exe!KeSetEvent + 2D5 82AEBA38 1 Byte [80]
.text ...
? C:\Users\Mik\AppData\Local\Temp\mbr.sys The system cannot find the file specified. !

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\firefox.exe[4476] ntdll.dll!LdrLoadDll 77079390 5 Bytes JMP 00FA13F0 C:\Program Files\Mozilla Firefox\firefox.exe (Firefox/Mozilla Corporation)
.text C:\Program Files\Mozilla Firefox\plugin-container.exe[5040] USER32.dll!TrackPopupMenu 75F214F3 5 Bytes JMP 63D92342 C:\Program Files\Mozilla Firefox\xul.dll (Mozilla Foundation)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\tdx \Device\Tcp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Inc.)
AttachedDevice \Driver\tdx \Device\Udp tmtdi.sys (Trend Micro TDI Driver (i386-fre)/Trend Micro Inc.)
AttachedDevice \FileSystem\fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Local time:02:06 PM

Posted 27 December 2010 - 12:17 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 30 December 2010 - 11:10 PM

Hello

three day bump

It has been Three days since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:02:06 PM

Posted 02 January 2011 - 11:35 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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