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Stuck in Boot Loop - Now blue screen

Started by kbosch , Dec 17 2010 10:18 AM

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18 replies to this topic

#1 kbosch

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Posted 17 December 2010 - 10:18 AM

Good Morning (at least it was). First time user here!

I have a Windows Pro desktop that this morning when I tried running anything on it (clicking an icon) it wouldn't do anything. I finally decided that maybe it needed a reboot. When I rebooted, it started looping throught the boot cycle as it got to a blue screen it would reboot and continue this until I would finally turn pc off. I did a google search on Windows XP boot loop and it brought me to a forum post on this website. I saw that the person helping the person in need said to F8 on boot and select "Disable Automatic Restarts on System Failure" and give them the error. I did this too and got the following error:

STOP: c000021a {Fatal System Error}
The windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down.

I tried to then boot into Safe mode but it starts the boot loop again. I have laptop that I am using now to enter this so I have access to another computer.

Any help would be greatly apreciated!!

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#2 Elise

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Posted 17 December 2010 - 12:03 PM

Try this please. You will need a USB drive.

Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe & http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of your clean computer

Insert your USB drive
Press Start > My Computer > right click your USB drive > choose Format > Quick format
Double click the unetbootin-xpud-windows-387.exe that you just downloaded
Press Run then OK
Select the DiskImage option then click the browse button located on the right side of the textbox field.
Browse to and select the xpud-0.9.2.iso file you downloaded
Verify the correct drive letter is selected for your USB device then click OK
It will install a little bootable OS on your USB device
Once the files have been written to the device you will be prompted to reboot ~ do not reboot and instead just Exit the UNetbootin interface
After it has completed do not choose to reboot the clean computer simply close the installer
Next download http://noahdfear.net/downloads/driver.sh to your USB
Remove the USB and insert it in the sick computer
Boot the Sick computer
Press F12 and choose to boot from the USB
Follow the prompts
A Welcome to xPUD screen will appear
Press File
Expand mnt
sda1,2...usually corresponds to your HDD
sdb1 is likely your USB
Click on the folder that represents your USB drive (sdb1 ?)
Confirm that you see driver.sh that you downloaded there
Press Tool at the top
Choose Open Terminal
Type bash driver.sh -f
Press Enter
You will be prompted to input a filename.
Type the following:

winlogon.exe
Press Enter
If succesful, the script will search this file.
Repeat the process for this file: explorer.exe.
After it has finished a report will be located in the USB drive as filefind.txt

Please note - all text entries are case sensitive

Copy and paste the filefind.txt for my review

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."

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#3 kbosch

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Posted 17 December 2010 - 12:32 PM

Ok, I have done the downloading of file and getting the loaded on the USB flash drive, but when I do the F12 on boot, the USB isn't listed. I have tried multiple USB ports and get the same results. This is what is listed:

Select a boot first device
Normal
Floppy
Hard-Disk Drive C:
IDE CD-ROM Device
Lan
System Setup
IDE Drive Diagnostics Boot To Utility Partition

Any ideas?

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#4 Elise

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Posted 17 December 2010 - 01:40 PM

Looks like your BIOS doesn't support USB boot devices, so lets use a CD instead.

Instructions remain the same once the CD is created.

Download GETxPUD.exe to the desktop of your clean computer

Run GETxPUD.exe
A new folder will appear on the desktop.
Open the GETxPUD folder and click on the get&burn.bat
The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
Click on Start and follow the prompts to burn the image to a CD.

Use this CD to boot from.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."

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#5 kbosch

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Posted 17 December 2010 - 02:22 PM

Ok, one more issue

I got the cd loaded and booted on sick pc. When I go to "mnt" I do not see anything but my hard drive and partitions. I can't locate the USB drive or CD drive under "mnt". The sick pc does not have a writeable cd (not sure if that is going to cause a problem or not).

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#6 Elise

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Posted 18 December 2010 - 08:18 AM

Try to plug out/in the USB drive and see if it shows up then.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."

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#7 kbosch

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Posted 20 December 2010 - 10:19 AM

Ok, I have tried to plug the USB drive into multiple ports when xPUD is running and it looks like it recognizes what I am doing but it won't display the drive under /mnt. The reason I say this is a small black box appears at the top right of the screen and it starts going through prompts about device removal /mnt/sdb then it will say that for /mnt/sg2 and other messages. I tried to reboot sick pc with the USB drive in different ports. Sometimes when I go to /mnt it will display sdb1 sdb2 sdb3 sdb4 but when you try to open there is nothing in them. I have tried "refresh" after moving the drive with no change. I'm stuck!

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#8 Elise

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Posted 20 December 2010 - 10:46 AM

Can you try to access the internet using xPUD (it has possibilities to setup wireless and a browser).

If so, download the file, save it to sda1 (your HD) and then run it from there and post the report directly from xPUD using the internet.

regards, Elise

"Now faith is the substance of things hoped for, the evidence of things not seen."

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

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#9 kbosch

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Posted 20 December 2010 - 10:52 AM

This machine is a desktop that has a hard-wire internet connection, so I don't have the wireless option. I have tried the ethernet option under "Setting" and have tried all 3 options (DHCP, Satic IP, ADSL (PPPoE)) but am getting nothing as it says "offline" no matter what I choose.

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#10 dozernet

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Posted 20 December 2010 - 11:56 AM

looks like your computer crashed, if it wont work, then you are in quite a fix, so not even unetbootin or xPUD wont work, then thats really bad, i had that boot loop too about a month ago, mine is a acer aspire one with winXP home, one morning i went on my com to do my usual stuff i do on my com, and the boot loop happened, and we were able to get into acer e-recovery(they made that cuz acer aspire ones don't have a disk drive) and recover the computer, but i don't think recovery is really an option, lets see what the mod can do.
:dance:dozernet :dance: