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Antivirus Action problem slightly different then usual


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4 replies to this topic

#1 neverpoe

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Posted 16 December 2010 - 09:39 PM

So I do not know how but I have become infected with Antivirus Action. It must have gotten attached someone and got on to my other laptop. Anyway as usual i am getting the dum popups. I am not able to go into safemode. As it goes through the list of everything it is loading it stops at a driver called ch something I believe. O and I am running Vista 64 bit. It seems that Antivirus Action isn't bothering my guest account. In my guest account I ran anti malware-bytes but it didn't find anything. So what could i do? Thank you very much

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 neverpoe

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Posted 16 December 2010 - 11:32 PM

Update: I ran superanitvirus and got rid of a bunch of stuff and am now able to access safe mode

#3 AustrAlien

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Posted 17 December 2010 - 03:44 AM

Hello and :welcome: to the BC forums.

Please follow the removal guide at the following link:
Remove Antivirus Action (Uninstall Guide)

The log is automatically saved and can be viewed by clicking the Logs tab in MBAM. Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.

Please do not neglect steps #18 - #20 which involve replacing the HOSTS file.

Please post the MBAM log and the SUPERAntispyware log, and let us know how the system is running now.

SAS log: To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Please copy and paste the Scan Log results in your next reply.

Edited by AustrAlien, 17 December 2010 - 03:50 AM.

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#4 neverpoe

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Posted 17 December 2010 - 08:01 PM

Mbam didnt find anything and it seems to be gone, Thank you for reminding me of the host files

#5 boopme

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Posted 17 December 2010 - 08:45 PM

Hello please run an online scan as there may be remanants.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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